BEGIN:VCALENDAR VERSION:2.0 PRODID:-//NEPPA - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:NEPPA X-ORIGINAL-URL:https://neppa.org X-WR-CALDESC:Events for NEPPA REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20200308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20201101T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20210314T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20211107T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20220313T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20221106T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20230312T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20231105T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20240310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20241103T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20250309T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20251102T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20260308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20261101T060000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20250617T090000 DTEND;TZID=America/New_York:20250617T150000 DTSTAMP:20260505T132453 CREATED:20250514T121156Z LAST-MODIFIED:20250514T121156Z UID:10000485-1750150800-1750172400@neppa.org SUMMARY:Organizational Effectiveness: Creative Problem Solving & Decision Making DESCRIPTION:This in-person\, instructor-led program will be presented in one full-day session being held Tuesday\, June 17th from 9:00 am – 3:00 pm at the NEPPA Training Center (200 New Estate Road\, Littleton MA 01460). \n \n \n \n \n \n NEPPA has partnered with Robert J. Awkward\, Ph.D.\, from Framingham State University\, to provide high-caliber leadership training focused on decision making and problem-solving techniques essential to building and maintaining an effective organizational structure. Dr. Awkward’s progressive\, diverse and successful human resources experiences in varied industries\, and in academia\, makes him an invaluable resource on this topic. This course will cover creative approaches to solving problems that arise in group settings\, as well as\, strategies to make effective decisions\, avoiding group polarization and group-think. The instructor will highlight real life experiences and use an interactive approach throughout this session.  \n \n \n \n \n \n Who Should Attend\nThis program is designed for: \n\nGeneral Managers\nDirectors\nSupervisors\nTeam Leaders and Emerging Leaders\nAdministrative Professionals\nProject Managers\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n MORE COURSE INFORMATION\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Registration\nTo register\, please click the button below. Upon completion of the Program\, participants will receive a Certificate of Completion from NEPPA. Registration fees include coffee and lunch. If you have any dietary restrictions or considerations\, please make note on your registration. \n  \nRegistration fees are as follows: \nNEPPA Members: $289Non-Members: $585  \n\n \n Register Now\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Cancellation Policy\nCancellations are accepted until two weeks prior to the start of the class (June 3\, 2025). Substitutions may be made at any time prior to the start of the class. URL:https://neppa.org/event/organizational-effectiveness-creative-problem-solving-decision-making/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Leadership ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2025/05/Decision-Making-Problem-Solving-2025-16.9.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20250306T090000 DTEND;TZID=America/New_York:20250306T150000 DTSTAMP:20260505T132453 CREATED:20250212T141148Z LAST-MODIFIED:20250212T141345Z UID:10000475-1741251600-1741273200@neppa.org SUMMARY:Mastering Your Communication Skills DESCRIPTION:This in-person\, instructor-led program will be presented in one full-day session being held Thursday\, March 6th from 9:00 am – 3:00 pm at the NEPPA Training Center (200 New Estate Road\, Littleton MA 01460). \n \n \n \n \n \n NEPPA has partnered with Robert J. Awkward\, Ph.D.\, from Framingham State University\, to provide high-caliber leadership training focused on communication techniques essential to good management. Dr. Awkward’s progressive\, diverse and successful human resources experiences in varied industries\, and in academia\, makes him an invaluable resource on this topic. This course will cover understanding the nature of communication as well as strategies to master it\, highlighting real life experiences using an interactive approach.  \n \n \n \n \n \n Who Should Attend\nThis program is designed for: \n\nGeneral Managers\nDirectors\nSupervisors\nTeam Leaders and Emerging Leaders\nAdministrative Professionals\nProject Managers\n\n \n \n \n \n \n Topics Covered\n• The Communication Process• Types of Communication• Characteristics of Successful Communication• Communication Barriers• Media Richness• Communication Styles \n \n LEARN MORE ABOUT THIS COURSE\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Registration\nTo register\, please click the button below. Upon completion of the Program\, participants will receive a Certificate of Completion from NEPPA. Registration fees include coffee and lunch. If you have any dietary restrictions or considerations\, please make note on your registration. \n  \nRegistration fees are as follows: \nNEPPA Members: $289Non-Members: $585  \n\n \n Register Now\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Cancellation Policy\nCancellations are accepted until two weeks prior to the start of the class. Substitutions may be made at any time prior to the start of the class. URL:https://neppa.org/event/mastering-your-communication-skills/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Leadership ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2025/02/2025-Communications-Course-16.9.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20241210T090000 DTEND;TZID=America/New_York:20241210T150000 DTSTAMP:20260505T132453 CREATED:20241031T143300Z LAST-MODIFIED:20241031T144219Z UID:10000424-1733821200-1733842800@neppa.org SUMMARY:Managing Conflict Course DESCRIPTION:This in-person\, instructor-led program will be presented in one full-day session being held Tuesday\, December 10th from 9:00 am – 3:00 pm at the NEPPA Training Center (200 New Estate Road\, Littleton MA 01460). \n \n \n \n \n \n NEPPA has partnered with Robert J. Awkward\, Ph.D.\, from Framingham State University\, to provide high-caliber leadership training in the area of conflict management. Dr. Awkward’s progressive\, diverse and successful human resources experiences in varied industries\, and in academia\, makes him an invaluable resource on this topic. This course will build an understanding of the nature and common causes of conflict\, as well as strategies to manage it. It highlights escalation\, de-escalation and the conflict and negotiation process. \n \n More Course Information\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Registration\nTo register\, please click the button below. Upon completion of the Program\, participants will receive a Certificate of Completion from NEPPA. Registration fees include coffee and lunch. If you have any dietary restrictions or considerations\, please make note on your registration. \n  \nRegistration fees are as follows:  \nNEPPA Members: $289Non-Members: $585  \n\n \n Register Now\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Cancellation Policy\nCancellations are accepted until Tuesday\, November 26th (two weeks prior to the start of the class). Substitutions may be made at any time prior to the start of the class. \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/managing-conflict-course/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Leadership ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/10/2024-Managing-Conflict-16.9-1-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20241016T080000 DTEND;TZID=America/New_York:20241017T140000 DTSTAMP:20260505T132453 CREATED:20240102T212010Z LAST-MODIFIED:20240917T142144Z UID:10000334-1729065600-1729173600@neppa.org SUMMARY:Crew Leadership Program - MA DESCRIPTION:NEPPA’s is pleased to offer our revitalized Crew Leadership Program in two locations this year.\n \n \n \n \n \n Course Dates & Hours\n \n \n \n \n \n October 16 – 17\, 2024 – Littleton\, MA(8:00 am – 2:00 pm) \nCrew Leadership Program is designed to build upon existing leadership skills to work more effectively and efficiently in the field\, while meeting standards and regulatory requirements. \nIn addition to in-class lecture\, the Crew Leadership Program includes a final exam to demonstrate knowledge and comprehension of the course content. \nUpon successful completion of the Program\, students are awarded a Certificate of Completion. \nClick here to download the 2024 detailed agenda. \n \n \n \n \n \n Who Should Attend\nThis program is designed for the following: \n\nCurrent or aspiring crew leaders\nLineworkers or operations employees\nEmployees or Supervisors transitioning from other departments\nConstruction Supervisors\nProject Managers\n\n \n \n \n \n \n Location\n \n \n \n \n \n October 16 – 17\, 2024\nNEPPA Training Center\n 200 New Estate Road\nLittleton\, MA 01460\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Learning Objectives \nUpon completion of this two-day program\, participants will be able to successfully: \n\nDevelop an understanding of different leadership styles and their applications in a crew setting.\nPractice tactics and strategies to transition from an employee to a leader.\nCultivate practical communication skills to convey instructions\, provide feedback\, and resolve conflicts within the crew.\nEnhance problem-solving abilities to address challenges and obstacles that arise during crew activities.\nAcquire knowledge of team dynamics and how to foster a positive and productive work environment within the crew.\nLearn techniques for motivating and inspiring crew members to achieve common goals and objectives.\nGain proficiency in decision-making processes relevant to crew operations\, considering safety\, efficiency\, and resource management factors.\nDevelop organizational skills to plan and coordinate crew tasks\, schedules\, and resources effectively.\nUnderstand the importance of accountability and responsibility as a leader within the crew\, including the ability to take ownership of mistakes and learn from them.\nExplore strategies for building trust and rapport among crew members to enhance collaboration and cohesion.\nEvaluate personal leadership strengths and areas for growth and create a plan for continuous self-improvement as a crew leader.\nUnderstand the management of emergent situations that require mutual aid assistance and coordination.\n\n  \nThese objectives serve as a framework for a comprehensive crew leadership course that addresses various aspects of leadership within the utility. \n \n \n \n \n \n Course Prerequisites \nThe Crew Leadership Program is designed to build upon learning concepts in the Apprentice Lineworker and Advanced Lineworker Programs. \nThe ideal participant has at least 3 – 5 years experience working in the field. \n \n \n \n \n \n \n Registration Fees \nRegistration fees include coffee and Lunch each day. If you have any dietary restrictions or considerations\, please make note on your registration form. \n\n\n\nMembers:\n$935\n\n\nNon-Members:\n$1\,445\n\n\n\n \n Register NOW\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Cancellations \nCancellations are accepted until two week prior to meeting date: Wednesday\, October 10\, 2024. Substitutions may be made at any time prior to the start of the first session. \n \n \n \n \n \n Instructors\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Anthony Calascibetta\n Trainer \n Anthony has 40 years of Electrical experience and 25 years of Electric Utility experience. Starting out as a Lineworker\, he moved to the Substation Division as a Lead Substation Technician. \nHe is proficient in relay testing\, transformer testing\, circuit breaker testing\, and all aspects of wiring in overhead\, underground\, metering\, and substations. \nAnthony is an OSHA Authorized General Industry Trainer\, and OSHA Authorized Construction Trainer and a Certified Utility Safety Professional (CUSP). \n \n \n \n \n \n \n \n \n \n Dan Flynn\n Trainer \n Dan Flynn has been a safety trainer with Northeast Public Power Association\, since September 2018 after retiring from Wakefield Municipal Gas and Light Dept with more than a 40-year career in public power. Dan is a Certified First Aid/CPR/AED Instructor. \nDan started in the electric meter department in the 1970’s and worked his way through the electric line department as a lineman/line foremen and his last position as the electric department superintendent. Some of Dan’s responsibilities included construction\, maintenance\, and safety of the electric line division. Dan continues to maintain his 1B/2A Mass. hoisting license and a Mass. Class A Driving license. \nDan lives with his wife of 43 years\, Alayne\, and they have two adult children and three grandchildren. \nHe says\, “It is a privilege to continue to be involved with the public power industry in New England to give back any knowledge I’ve acquired over these many years.” \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/crew-leadership-2/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Leadership ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/01/2024-Crew-Leadership-3.1-2-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20240228T080000 DTEND;TZID=America/New_York:20240229T140000 DTSTAMP:20260505T132453 CREATED:20240102T211342Z LAST-MODIFIED:20240226T204707Z UID:10000333-1709107200-1709215200@neppa.org SUMMARY:Crew Leadership Program - NH DESCRIPTION:NEPPA’s is pleased to offer our revitalized Crew Leadership Program in two locations this year.   \n \n \n \n \n \n Course Dates & Hours\n \n \n \n \n \n February 28 – 29\, 2024 – Plymouth\, NHOctober 16 – 17\, 2024 – Littleton\, MA(8:00 am – 2:00 pm) \nCrew Leadership is offer every other year\, and will be offered again in 2026. \nCrew Leadership Program is designed to build upon existing leadership skills to work more effectively and efficiently in the field\, while meeting standards and regulatory requirements. \nIn addition to in-class lecture\, the Crew Leadership Program includes a final exam to demonstrate knowledge and comprehension of the course content. \nUpon successful completion of the Program\, students are awarded a Certificate of Completion. \nClick here to download the 2024 detailed agenda. \n \n \n \n \n \n Who Should Attend\nThis program is designed for the following: \n\nCurrent or aspiring crew leaders\nLineworkers or operations employees\nEmployees or Supervisors transitioning from other departments\nConstruction Supervisors\nProject Managers\n\n \n \n \n \n \n Locations\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n February 28 – 29\, 2024 \nThe Common Man Inn 231 Main StreetPlymouth\, NH 03264 \n \n \n \n \n \n \n \n \n \n \n \n October 16 – 17\, 2024\nNEPPA Training Center 200 New Estate RoadLittleton\, MA 01460 \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Learning Objectives \nUpon completion of this two-day program\, participants will be able to successfully: \n\nDevelop an understanding of different leadership styles and their applications in a crew setting.\nPractice tactics and strategies to transition from an employee to a leader.\nCultivate practical communication skills to convey instructions\, provide feedback\, and resolve conflicts within the crew.\nEnhance problem-solving abilities to address challenges and obstacles that arise during crew activities.\nAcquire knowledge of team dynamics and how to foster a positive and productive work environment within the crew.\nLearn techniques for motivating and inspiring crew members to achieve common goals and objectives.\nGain proficiency in decision-making processes relevant to crew operations\, considering safety\, efficiency\, and resource management factors.\nDevelop organizational skills to plan and coordinate crew tasks\, schedules\, and resources effectively.\nUnderstand the importance of accountability and responsibility as a leader within the crew\, including the ability to take ownership of mistakes and learn from them.\nExplore strategies for building trust and rapport among crew members to enhance collaboration and cohesion.\nEvaluate personal leadership strengths and areas for growth and create a plan for continuous self-improvement as a crew leader.\nUnderstand the management of emergent situations that require mutual aid assistance and coordination.\n\n  \nThese objectives serve as a framework for a comprehensive crew leadership course that addresses various aspects of leadership within the utility. \n \n \n \n \n \n \n Course Prerequisites \nThe Crew Leadership Program is designed to build upon learning concepts in the Apprentice Lineworker and Advanced Lineworker Programs. \n The ideal participant has at least 3 – 5 years experience working in the field. \n\n \n \n \n \n \n \n Registration Fees \nRegistration fees include coffee and Lunch each day. If you have any dietary restrictions or considerations\, please make note on your registration form. \n\n\n\nMembers:\n$935\n\n\nNon-Members:\n$1\,445\n\n\n\n \n Register NOW\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Cancellations \nCancellations are accepted until two week prior to meeting date:  Plymouth\, NH Wednesday\, February 14\, 2024 or Littleton\, MA Wednesday\, October 10\, 2024. Substitutions may be made at any time prior to the start of the first session. \n \n \n \n \n \n Instructors \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Anthony Calascibetta\n Director of Safety & Training \n Anthony has over 40 years of Electrical experience and 25 years of Electric Utility experience. Started out as a Lineworker\, moved to the Substation Division as a Lead Substation Technician. Proficient in relay testing\, transformer testing\, circuit breaker testing\, and all aspects of wiring in overhead\, underground\, metering\, and substations. \nAnthony is an OSHA Authorized General Industry Trainer\, and OSHA Authorized Construction Trainer \nIt’s an honor to be part of the NEPPA training team\, and Safety Training is one of the most important assets of the Electric Utility. Remember\, Safety Starts with You! \n \n \n \n \n \n \n \n \n \n Mike Pazzanese\n Certified Utility Safety Professional (CUSP)\, Trainer \n Mike joined NEPPA as part of the training team in April 2021. \nMike is a Certified Utility Safety Professional (CUSP) with 38 years of experience in all aspects of electric and gas utility operations\, as well as contractor management\, employee health and safety\, and utility technical training\, particularly in underground distribution and cable splicing. \nMike holds both the OSHA 30-hour General Industry and 20-hour Leadership Certifications. \nAs a graduate of Bridgewater State University with a teaching degree\, Mike’s background and utility technical training experience strengthens NEPPA’s capacity to provide top-tier training. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/crew-leadership/ LOCATION:The Common Man Inn\, 231 Main Street\, Plymouth\, New Hampshire\, 03264 CATEGORIES:Leadership ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/01/2024-Crew-Leadership-3.1-2-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20221025T080000 DTEND;TZID=America/New_York:20221027T160000 DTSTAMP:20260505T132453 CREATED:20211022T183345Z LAST-MODIFIED:20220222T142703Z UID:10000056-1666684800-1666886400@neppa.org SUMMARY:Public Utility Management Program (PUMP) DESCRIPTION:In its second iteration\, NEPPA is continuing to improve and is pleased to offer the Public Utility Management Program again in 2022. The Public Utility Management Program (PUMP) is a 6-day\, one year Program held April 12 – 14 and October 25 – 27\, 2022 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460). \nPUMP is a robust course which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future. Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program. \n \n \n \n \n \n What makes PUMP different? \nNow in its 30th year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n \n \n \n \n \n \n Click here for additional information\n  \n \n \n \n \n \n Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all Program materials\, supplemental assignments\, certificates and special recognition. \nMembers: $2\,945 \nNon-Members: $4\,785 \n\n \n Register Now\n \n \n \n \n \n Location \nThese in-person training sessions will be held at: \nNEPPA Training Center200 New Estate RoadLittleton\, MA 01460 \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/public-utility-management-program-pump/2022-10-25/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Leadership,PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2021/10/2022-NEW_PUMP-Event-Banner.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20221012T080000 DTEND;TZID=America/New_York:20221013T140000 DTSTAMP:20260505T132453 CREATED:20220224T162309Z LAST-MODIFIED:20220224T163403Z UID:10000163-1665561600-1665669600@neppa.org SUMMARY:Crew Leadership Program - Littleton\, MA DESCRIPTION:NEPPA’s is pleased to offer our revitalized Crew Leadership Program in two locations this year.\n \n \n \n \n \n Crew Leadership is offer every other year\, and will be offered again in 2024. \nCrew Leadership Program is designed to build upon existing leadership skills to work more effectively and efficiently in the field\, while meeting standards and regulatory requirements. \nIn addition to in-class lecture\, the Crew Leadership Program includes a final exam to demonstrate knowledge and comprehension of the course content. \nUpon successful completion of the Program\, students are awarded a Certificate of Completion. \nClick here to download the 2022 detailed agenda. \n \n \n \n \n \n Course Dates & Hours\n \n \n \n \n \n October 4 – 5\, 2022 – Plymouth\, NHOctober 12 – 13\, 2022 – Littleton\, MA(8:00 am – 2:00 pm) \n \n \n \n \n \n \n \n \n \n \n \n \n \n Register NOW\n \n \n \n \n \n Click here for additional information \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/crew-leadership-program-2/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Leadership ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2022/02/2022-Crew-Leadership-Agenda-Banner.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20221004T080000 DTEND;TZID=America/New_York:20221005T140000 DTSTAMP:20260505T132453 CREATED:20220224T154656Z LAST-MODIFIED:20220224T163346Z UID:10000162-1664870400-1664978400@neppa.org SUMMARY:Crew Leadership Program - Plymouth\, NH DESCRIPTION:NEPPA’s is pleased to offer our revitalized Crew Leadership Program in two locations this year. \n \n \n \n \n \n Crew Leadership is offer every other year\, and will be offered again in 2024. Crew Leadership Program is designed to build upon existing leadership skills to work more effectively and efficiently in the field\, while meeting standards and regulatory requirements. In addition to in-class lecture\, the Crew Leadership Program includes a final exam to demonstrate knowledge and comprehension of the course content. Upon successful completion of the Program\, students are awarded a Certificate of Completion. \nClick here to download the 2022 detailed agenda. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n October 4 – 5\, 2022 – Plymouth\, NH \nOctober 12 – 13\, 2022 – Littleton\, MA \n(8:00 am – 2:00 pm) \n \n \n \n \n \n Click here for addtional Information \n \n Register NOW\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/crew-leadership-program/ LOCATION:The Common Man Inn\, 231 Main Street\, Plymouth\, New Hampshire\, 03264 CATEGORIES:Leadership ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2022/02/2022-Crew-Leadership-Agenda-Banner.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20220412T080000 DTEND;TZID=America/New_York:20220414T160000 DTSTAMP:20260505T132454 CREATED:20211022T183345Z LAST-MODIFIED:20220222T142703Z UID:10000055-1649750400-1649952000@neppa.org SUMMARY:Public Utility Management Program (PUMP) DESCRIPTION:In its second iteration\, NEPPA is continuing to improve and is pleased to offer the Public Utility Management Program again in 2022. The Public Utility Management Program (PUMP) is a 6-day\, one year Program held April 12 – 14 and October 25 – 27\, 2022 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460). \nPUMP is a robust course which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future. Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program. \n \n \n \n \n \n What makes PUMP different? \nNow in its 30th year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n \n \n \n \n \n \n Click here for additional information\n  \n \n \n \n \n \n Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all Program materials\, supplemental assignments\, certificates and special recognition. \nMembers: $2\,945 \nNon-Members: $4\,785 \n\n \n Register Now\n \n \n \n \n \n Location \nThese in-person training sessions will be held at: \nNEPPA Training Center200 New Estate RoadLittleton\, MA 01460 \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/public-utility-management-program-pump/2022-04-12/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Leadership,PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2021/10/2022-NEW_PUMP-Event-Banner.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20220322T080000 DTEND;TZID=America/New_York:20220322T080000 DTSTAMP:20260505T132454 CREATED:20211022T180900Z LAST-MODIFIED:20220118T195956Z UID:10000050-1647936000-1647936000@neppa.org SUMMARY:Customer Service Leadership Program DESCRIPTION:NEPPA is pleased to partner with Pryor Learning Solutions\, Inc. to revitalize the Customer Service Leadership Program: Delivering Exceptional Customer Service being held Tuesday\, March 22\, 2022 at NEPPA’s Training Center (Littleton\, MA). \nEvery person in an organization has the ability to make a positive impact on customer relations. This Program will help train yourself\, your staff\, and your organization to rise to a level of service excellence through leadership. \nUpon completion of the Program\, participants are awarded a Certificate of Completion. \n\n\n\n\nWho Should Attend\nThis interactive Program is designed for anyone who interacts with external and internal customers\, especially: \nReceptionists \nCustomer Service Representatives \nTechnical Support Staff \nSales & Marketing Staff \nSupervisors & Managers \n  \n\n\n \n \n \n \n \n Click here for more information\n \n Register\n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/customer-service-leadership-program/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Customer Service,Leadership ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2021/10/2022-CSLP-Program-Event-Banner.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20210623 DTEND;VALUE=DATE:20210625 DTSTAMP:20260505T132454 CREATED:20210420T203514Z LAST-MODIFIED:20210611T175145Z UID:10000129-1624406400-1624579199@neppa.org SUMMARY:2021 Supervisory Skills Program DESCRIPTION:NEPPA has partnered with Dale Carnegie Training to bring their high caliber supervisory and leadership training in-house for the Supervisory Skills Program. \nDale Carnegie trainers take participants through the Cycle of Performance Change process to create an environment that allows transformation to happen. \nIn every Dale Carnegie program\, participants are constantly reflecting on how utilizing the skill or tool would positively impact themselves and their organization. From the very beginning\, participants are encouraged to identify the changes they desire and\, more specifically\, the behaviors they are seeking to change or improve. They are then asked to imagine the specific results they will achieve because of these new behaviors. \n2021 NEPPA Supervisory Skills Program Agenda \n \n \n \n \n \n Who Should Attend\nThis program is designed for: \n>General Managers >Directors>Supervisors>Team Leaders>Emerging Leaders>Project Managers \n \n \n \n \n \n Course Overview \nThe Supervisory Skills Program is designed to equip existing and emerging leaders with the tangible skills to better manage themselves\, their teams\, and their organization. \nThis live\, instructor-led\, virtual program will be presented in four half-day sessions being held June 16 – 17 and June 23 – 24 from 8:00 am – 12:00 pm each day. Participants begin the Program gaining a deeper understanding of themselves and how to communicate and lead throughout an organization. The second week of the Program is dedicated to developing actionable skills to better perform and use their skills for better decision-making and improved performance. \nTopics include: \n\nSelf-Awareness\nCommunicating with Different Personalities\nLeading Across Generations\nBuilding Trust\, Credibility & Respect\nTime Management\nDelegation\nAnalyzing Problems & Making Decisions\nCoaching for Improved Performance\n\n \n \n \n \n \n \n Registration\nTo register\, please visit the Program’s page at neppa.org. Upon completion of the Program\, participants will receive a Certificate of Completion from Dale Carnegie as well as from NEPPA. \nRegistration fees are as follows:NEPPA Members $965Non-Members $1\,650 \n  \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n Register Now\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Cancellation Policy\nCancellations are accepted until Tuesday\, May 25th (or three weeks prior to the start of the class). Substitutions may be made at any time prior to the start of the class. \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/2021-supervisory-skills-program/2021-06-23/ LOCATION:Virtually CATEGORIES:Leadership ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2021/04/ss.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20210616 DTEND;VALUE=DATE:20210618 DTSTAMP:20260505T132454 CREATED:20210420T203514Z LAST-MODIFIED:20210611T175145Z UID:10000128-1623801600-1623974399@neppa.org SUMMARY:2021 Supervisory Skills Program DESCRIPTION:NEPPA has partnered with Dale Carnegie Training to bring their high caliber supervisory and leadership training in-house for the Supervisory Skills Program. \nDale Carnegie trainers take participants through the Cycle of Performance Change process to create an environment that allows transformation to happen. \nIn every Dale Carnegie program\, participants are constantly reflecting on how utilizing the skill or tool would positively impact themselves and their organization. From the very beginning\, participants are encouraged to identify the changes they desire and\, more specifically\, the behaviors they are seeking to change or improve. They are then asked to imagine the specific results they will achieve because of these new behaviors. \n2021 NEPPA Supervisory Skills Program Agenda \n \n \n \n \n \n Who Should Attend\nThis program is designed for: \n>General Managers >Directors>Supervisors>Team Leaders>Emerging Leaders>Project Managers \n \n \n \n \n \n Course Overview \nThe Supervisory Skills Program is designed to equip existing and emerging leaders with the tangible skills to better manage themselves\, their teams\, and their organization. \nThis live\, instructor-led\, virtual program will be presented in four half-day sessions being held June 16 – 17 and June 23 – 24 from 8:00 am – 12:00 pm each day. Participants begin the Program gaining a deeper understanding of themselves and how to communicate and lead throughout an organization. The second week of the Program is dedicated to developing actionable skills to better perform and use their skills for better decision-making and improved performance. \nTopics include: \n\nSelf-Awareness\nCommunicating with Different Personalities\nLeading Across Generations\nBuilding Trust\, Credibility & Respect\nTime Management\nDelegation\nAnalyzing Problems & Making Decisions\nCoaching for Improved Performance\n\n \n \n \n \n \n \n Registration\nTo register\, please visit the Program’s page at neppa.org. Upon completion of the Program\, participants will receive a Certificate of Completion from Dale Carnegie as well as from NEPPA. \nRegistration fees are as follows:NEPPA Members $965Non-Members $1\,650 \n  \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n Register Now\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Cancellation Policy\nCancellations are accepted until Tuesday\, May 25th (or three weeks prior to the start of the class). Substitutions may be made at any time prior to the start of the class. \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/2021-supervisory-skills-program/2021-06-16/ LOCATION:Virtually CATEGORIES:Leadership ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2021/04/ss.png END:VEVENT END:VCALENDAR