BEGIN:VCALENDAR VERSION:2.0 PRODID:-//NEPPA - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:NEPPA X-ORIGINAL-URL:https://neppa.org X-WR-CALDESC:Events for NEPPA REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20190310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20191103T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20200308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20201101T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20210314T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20211107T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20220313T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20221106T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20230312T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20231105T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20240310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20241103T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20250309T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20251102T060000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20241029T080000 DTEND;TZID=America/New_York:20241031T160000 DTSTAMP:20260414T082132 CREATED:20240205T162124Z LAST-MODIFIED:20240410T133016Z UID:10000342-1730188800-1730390400@neppa.org SUMMARY:Public Utility Management Program (PUMP) Session II DESCRIPTION:NEPPA is pleased to offer the Public Utility Management Program (PUMP) again in 2024.  The (PUMP) begins in April and ends in November. It features 6 days of in-person training sessions and two additional 1/2-day-virtual sessions\, The in-person sessions will be held on April 23 – 25 and October 29 – 31\, 2024 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460).  Each of these 3-day session will include information on leadership challenges\, best practices\, knowledge/skill/behavior development\, and practical applications. One virtual sessions will be held on June 4th and September 24th 2024. Each ½-day virtual session will cover additional presentation content that is of interest to the participants\, along with application of learning with coaching and sharing of experiences based on individual learning plan objectives and assignments. \n  \nPUMP is a robust course of study and interaction which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future.  Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program. \n \n \n \n \n \n Who Should Attend\nTo help position public power to address the growing number of retirements and position changes in the industry\, PUMP is designed for anyone who wants to learn what it takes to be an effective leader including: \n  \n• General Managers\n• General Foremen\n• Assistant General Managers\n• Supervisors\n• Managers or Team Leads\n• Aspiring Leaders \n  \nThe Program is designed to address varying levels of experience and perspectives\, from utilities of varying sizes and complexities. Participants may have significant management experience and responsibilities\, be individual contributors with oversight\, or individuals expected to rise into management in the future.\n \n \n \n \n \n What makes PUMP different? \nNow in its 32nd year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n\n \n \n \n \n \n In-Person and Virtual Sessions & Agenda \nThe 6-Day Program is split into two sessions\, held in April and October. \nThe 2-Virtual half day sessions will by June and September \nClick here to download the detailed agenda\n  \nProgram Objectives\nThe Public Utility Management Program is designed to accomplish the following objectives: \n\nProvide an overview of leadership philosophy and key leadership concepts\, specifical for Public Power organizations.\nEnable participants to better understand their own leadership styles\, strengths and limitations to support ongoing learning and development\nBuild competencies that encourage leadership development in a diverse work environment\nDevelop specific knowledge\, skills and practices around Public Power including utility operations\, finances\, and management.\nHelp participants build and sustain cultures of safe and effective operations.\nUnderstand and build awareness around trends\, technologies\, challenges and changes that impact the utility of the future.\nCreate an interactive learning environment that supports practical application of concepts and uses real-world utility examples.\nEnsure transfer and application of learning to an on-the-job setting.\n\n\n \n \n \n \n \n Topics Covered \nThe following topics will be covered in the Program: \n  \n• Overview of the Electric Utility Industry\n• Local Public Power System\n• Financial Management\n• Introduction to Leadership\n• Self-Awareness\n• Organization Awareness\n• Character\n• Community\n• Empowerment\n• Service\n• Customer Relations\n• Sustainability\n• Strategic Planning\n• Governance\n• Delivering Value to Your Organization as a Leader\n \n \n \n \n \n For more detailed informtion\n \n \n \n \n \n Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all program materials\, supplemental assignments\, certificates and special recognition. \nMembers: $3\,195 \nNon-Members: $5\,150 \n\n \n Register Now\n \n \n \n \n \n Cancellations \nCancellations are accepted until Tuesday\, Apirl 9\, 2024 (two-weeks prior to the start of the Program). Substitutions may be made at any time prior to Session I.\n \n \n \n \n \n Location \nThese in-person training sessions will be held at: \nNEPPA Training Center\n200 New Estate Road\nLittleton\, MA 01460 \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/public-utility-management-program-pump-session-ii/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/02/2024-PUMP-16.9-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20240924T083000 DTEND;TZID=America/New_York:20240924T120000 DTSTAMP:20260414T082132 CREATED:20240206T174513Z LAST-MODIFIED:20240410T132841Z UID:10000345-1727166600-1727179200@neppa.org SUMMARY:Public Utility Management Program (PUMP) - Virtual Session II DESCRIPTION:NEPPA is pleased to offer the Public Utility Management Program (PUMP) again in 2024.  The (PUMP) begins in April and ends in November. It features 6 days of in-person training sessions and two additional 1/2-day-virtual sessions\, The in-person sessions will be held on April 23 – 25 and October 29 – 31\, 2024 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460).  Each of these 3-day session will include information on leadership challenges\, best practices\, knowledge/skill/behavior development\, and practical applications. One virtual sessions will be held on June 4th and September 24\, 2024. Each ½-day virtual session will cover additional presentation content that is of interest to the participants\, along with application of learning with coaching and sharing of experiences based on individual learning plan objectives and assignments. \n  \nPUMP is a robust course of study and interaction which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future.  Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program. \n \n \n \n \n \n Who Should Attend\nTo help position public power to address the growing number of retirements and position changes in the industry\, PUMP is designed for anyone who wants to learn what it takes to be an effective leader including: \n  \n• General Managers• General Foremen• Assistant General Managers• Supervisors• Managers or Team Leads• Aspiring Leaders \n  \nThe Program is designed to address varying levels of experience and perspectives\, from utilities of varying sizes and complexities. Participants may have significant management experience and responsibilities\, be individual contributors with oversight\, or individuals expected to rise into management in the future. \n \n \n \n \n \n What makes PUMP different? \nNow in its 32nd year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n\n \n \n \n \n \n In-Person and Virtual Sessions & Agenda \nThe 6-Day Program is split into two sessions\, held in April and October. \nThe 2-Virtual half day sessions will be in June and September. \nClick here to download the detailed agenda\nProgram Objectives\nThe Public Utility Management Program is designed to accomplish the following objectives: \n\nProvide an overview of leadership philosophy and key leadership concepts\, specifical for Public Power organizations.\nEnable participants to better understand their own leadership styles\, strengths and limitations to support ongoing learning and development\nBuild competencies that encourage leadership development in a diverse work environment\nDevelop specific knowledge\, skills and practices around Public Power including utility operations\, finances\, and management.\nHelp participants build and sustain cultures of safe and effective operations.\nUnderstand and build awareness around trends\, technologies\, challenges and changes that impact the utility of the future.\nCreate an interactive learning environment that supports practical application of concepts and uses real-world utility examples.\nEnsure transfer and application of learning to an on-the-job setting.\n\n \n \n \n \n \n \n Topics Covered \nThe following topics will be covered in the Program: \n  \n• Overview of the Electric Utility Industry• Local Public Power System• Financial Management• Introduction to Leadership• Self-Awareness• Organization Awareness• Character• Community• Empowerment• Service• Customer Relations• Sustainability• Strategic Planning• Governance• Delivering Value to Your Organization as a Leader \n \n \n \n \n \n For more detailed informtion\n \n \n \n \n \n Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all program materials\, supplemental assignments\, certificates and special recognition. \nMembers: $3\,195 \nNon-Members: $5\,150 \n\n \n Register Now\n \n \n \n \n \n Cancellations \nCancellations are accepted until Tuesday\, Apirl 9\, 2024 (two-weeks prior to the start of the Program). Substitutions may be made at any time prior to Session I. \n \n \n \n \n \n Location \nThis session is virtual. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/public-utility-management-program-pump-virtual-session-ii/ LOCATION:Virtual CATEGORIES:PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/02/2024-PUMP-16.9-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20240604T083000 DTEND;TZID=America/New_York:20240604T120000 DTSTAMP:20260414T082132 CREATED:20240206T173643Z LAST-MODIFIED:20240410T132711Z UID:10000344-1717489800-1717502400@neppa.org SUMMARY:Public Utility Management Program (PUMP) - Virtual Session I DESCRIPTION:NEPPA is pleased to offer the Public Utility Management Program (PUMP) again in 2024.  The (PUMP) begins in April and ends in November. It features 6 days of in-person training sessions and two additional 1/2-day-virtual sessions\, The in-person sessions will be held on April 23 – 25 and October 29 – 31\, 2024 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460).  Each of these 3-day session will include information on leadership challenges\, best practices\, knowledge/skill/behavior development\, and practical applications. One virtual sessions will be held on June 4th and September 24\, 2024. Each ½-day virtual session will cover additional presentation content that is of interest to the participants\, along with application of learning with coaching and sharing of experiences based on individual learning plan objectives and assignments. \n  \nPUMP is a robust course of study and interaction which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future.  Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program. \n \n \n \n \n \n Who Should Attend\nTo help position public power to address the growing number of retirements and position changes in the industry\, PUMP is designed for anyone who wants to learn what it takes to be an effective leader including: \n  \n• General Managers• General Foremen• Assistant General Managers• Supervisors• Managers or Team Leads• Aspiring Leaders \n  \nThe Program is designed to address varying levels of experience and perspectives\, from utilities of varying sizes and complexities. Participants may have significant management experience and responsibilities\, be individual contributors with oversight\, or individuals expected to rise into management in the future. \n \n \n \n \n \n What makes PUMP different? \nNow in its 32nd year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n\n \n \n \n \n \n In-Person and Virtual Sessions & Agenda \nThe 6-Day Program is split into two sessions\, held in April and October. \nThe 2-Virtual half day sessions will by June and September \nClick here to download the detailed agenda\n  \nProgram Objectives\nThe Public Utility Management Program is designed to accomplish the following objectives: \n\nProvide an overview of leadership philosophy and key leadership concepts\, specifical for Public Power organizations.\nEnable participants to better understand their own leadership styles\, strengths and limitations to support ongoing learning and development\nBuild competencies that encourage leadership development in a diverse work environment\nDevelop specific knowledge\, skills and practices around Public Power including utility operations\, finances\, and management.\nHelp participants build and sustain cultures of safe and effective operations.\nUnderstand and build awareness around trends\, technologies\, challenges and changes that impact the utility of the future.\nCreate an interactive learning environment that supports practical application of concepts and uses real-world utility examples.\nEnsure transfer and application of learning to an on-the-job setting.\n\n \n \n \n \n \n \n Topics Covered \nThe following topics will be covered in the Program: \n  \n• Overview of the Electric Utility Industry• Local Public Power System• Financial Management• Introduction to Leadership• Self-Awareness• Organization Awareness• Character• Community• Empowerment• Service• Customer Relations• Sustainability• Strategic Planning• Governance• Delivering Value to Your Organization as a Leader \n \n \n \n \n \n For more detailed informtion\n \n \n \n \n \n Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all program materials\, supplemental assignments\, certificates and special recognition. \nMembers: $3\,195 \nNon-Members: $5\,150 \n\n \n Register Now\n \n \n \n \n \n Cancellations \nCancellations are accepted until Tuesday\, Apirl 9\, 2024 (two-weeks prior to the start of the Program). Substitutions may be made at any time prior to Session I. \n \n \n \n \n \n Location \nThis session is virtual. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/public-utility-management-program-pump-virtual-session-i/ LOCATION:Virtual CATEGORIES:PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/02/2024-PUMP-16.9-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20240423T080000 DTEND;TZID=America/New_York:20240425T160000 DTSTAMP:20260414T082132 CREATED:20240205T161155Z LAST-MODIFIED:20240410T132603Z UID:10000341-1713859200-1714060800@neppa.org SUMMARY:Public Utility Management Program (PUMP) DESCRIPTION:NEPPA is pleased to offer the Public Utility Management Program (PUMP) again in 2024.  The (PUMP) begins in April and ends in November. It features 6 days of in-person training sessions and two additional 1/2-day-virtual sessions\, The in-person sessions will be held on April 23 – 25 and October 29 – 31\, 2024 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460).  Each of these 3-day session will include information on leadership challenges\, best practices\, knowledge/skill/behavior development\, and practical applications. One virtual sessions will be held on June 4th and September 24\, 2024. Each ½-day virtual session will cover additional presentation content that is of interest to the participants\, along with application of learning with coaching and sharing of experiences based on individual learning plan objectives and assignments. \n  \nPUMP is a robust course of study and interaction which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future.  Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program. \n \n \n \n \n \n Who Should Attend\nTo help position public power to address the growing number of retirements and position changes in the industry\, PUMP is designed for anyone who wants to learn what it takes to be an effective leader including: \n  \n• General Managers• General Foremen• Assistant General Managers• Supervisors• Managers or Team Leads• Aspiring Leaders \n  \nThe Program is designed to address varying levels of experience and perspectives\, from utilities of varying sizes and complexities. Participants may have significant management experience and responsibilities\, be individual contributors with oversight\, or individuals expected to rise into management in the future. \n \n \n \n \n \n What makes PUMP different? \nNow in its 32nd year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n\n \n \n \n \n \n In-Person and Virtual Sessions & Agenda \nThe 6-Day Program is split into two sessions\, held in April and October. \nThe 2-Virtual half day sessions will by June and September \nClick here to download the detailed agenda\n  \nProgram Objectives\nThe Public Utility Management Program is designed to accomplish the following objectives: \n\nProvide an overview of leadership philosophy and key leadership concepts\, specifical for Public Power organizations.\nEnable participants to better understand their own leadership styles\, strengths and limitations to support ongoing learning and development\nBuild competencies that encourage leadership development in a diverse work environment\nDevelop specific knowledge\, skills and practices around Public Power including utility operations\, finances\, and management.\nHelp participants build and sustain cultures of safe and effective operations.\nUnderstand and build awareness around trends\, technologies\, challenges and changes that impact the utility of the future.\nCreate an interactive learning environment that supports practical application of concepts and uses real-world utility examples.\nEnsure transfer and application of learning to an on-the-job setting.\n\n \n \n \n \n \n \n Topics Covered \nThe following topics will be covered in the Program: \n  \n• Overview of the Electric Utility Industry• Local Public Power System• Financial Management• Introduction to Leadership• Self-Awareness• Organization Awareness• Character• Community• Empowerment• Service• Customer Relations• Sustainability• Strategic Planning• Governance• Delivering Value to Your Organization as a Leader \n \n \n \n \n \n For more detailed informtion\n \n \n \n \n \n Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all program materials\, supplemental assignments\, certificates and special recognition. \nMembers: $3\,195 \nNon-Members: $5\,150 \n\n \n Register Now\n \n \n \n \n \n Cancellations \nCancellations are accepted until Tuesday\, Apirl 9\, 2024 (two-weeks prior to the start of the Program). Substitutions may be made at any time prior to Session I. \n \n \n \n \n \n Location \nThese in-person training sessions will be held at: \nNEPPA Training Center200 New Estate RoadLittleton\, MA 01460 \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/public-utility-management-program-pump-2/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/02/2024-PUMP-16.9-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20231031T080000 DTEND;TZID=America/New_York:20231102T160000 DTSTAMP:20260414T082132 CREATED:20230214T171107Z LAST-MODIFIED:20230214T171146Z UID:10000272-1698739200-1698940800@neppa.org SUMMARY:Public Power Utility Program (PUMP) - Session II DESCRIPTION:NEPPA is pleased to offer the Public Utility Management Program (PUMP) again in 2023.  The (PUMP) begins in April and ends in November. It features 6 days of in-person training sessions and new this year two additional 1/2-day-virtual sessions\, The in-person sessions will be held on April 11 – 13 and October 31 – November 2\, 2023 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460).  Each of these 3-day session will include information on leadership challenges\, best practices\, knowledge/skill/behavior development\, and practical applications. The virtual sessions will be held on June 1\, 2023 and September 14\, 2023. Each ½-day virtual session will cover additional presentation content that is of interest to the participants\, along with application of learning with coaching and sharing of experiences based on individual learning plan objectives and assignments. \nPUMP is a robust course of study and interaction which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future.  Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program.\n \n \n \n \n \n Who Should Attend\nTo help position public power to address the growing number of retirements and position changes in the industry\, PUMP is designed for anyone who wants to learn what it takes to be an effective leader including: \n\nGeneral Managers\nGeneral Foremen\nAssistant General Managers\nSupervisors\nManagers or Team Leads\nAspiring Leaders\n\nThe Program is designed to address varying levels of experience and perspectives\, from utilities of varying sizes and complexities. Participants may have significant management experience and responsibilities\, be individual contributors with oversight\, or individuals expected to rise into management in the future.\n \n \n \n \n \n What makes PUMP different? \nNow in its 31th year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n\n \n \n \n \n \n In-Person and Virtual Sessions & Agenda \nThe 6-Day Program is split into two sessions\, held in April and October. \nThe 2-Virtual half day sessions will by June and September \nClick here to download the detailed agenda. \n  \nProgram Objectives\nThe Public Utility Management Program is designed to accomplish the following objectives: \n\nProvide an overview of leadership philosophy and key leadership concepts\, specifical for Public Power organizations.\nEnable participants to better understand their own leadership styles\, strengths and limitations to support ongoing learning and development\nBuild competencies that encourage leadership development in a diverse work environment\nDevelop specific knowledge\, skills and practices around Public Power including utility operations\, finances\, and management.\nHelp participants build and sustain cultures of safe and effective operations.\nUnderstand and build awareness around trends\, technologies\, challenges and changes that impact the utility of the future.\nCreate an interactive learning environment that supports practical application of concepts and uses real-world utility examples.\nEnsure transfer and application of learning to an on-the-job setting.\n\n\n \n \n \n \n \n Topics Covered \nThe following topics will be covered in the Program: \n\nOverview of the Electric Utility Industry\nLocal Public Power System\nFinancial Management\nIntroduction to Leadership\nSelf-Awareness\nOrganization Awareness\nCharacter\nCommunity\nEmpowerment\nService\nCustomer Relations\nSustainability\nStrategic Planning\nGovernance\nDelivering Value to Your Organization as a LeaderThe following topics will be covered in the Program:\n\n \n \n \n \n \n Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all Program materials\, supplemental assignments\, certificates and special recognition. \nMembers: $3\,095 \nNon-Members: $4\,975 \n\n \n Register Now\n \n \n \n \n \n Cancellations \nCancellations are accepted until Tuesday\, March 28\, 2023 or two-weeks prior to the start of the Program. Substitutions may be made at any time prior to Session I.\n \n \n \n \n \n Location \nThese in-person training sessions will be held at: \nNEPPA Training Center\n200 New Estate Road\nLittleton\, MA 01460 \n \n \n \n \n \n \n \n Elizabeth L. (Betsy) Aylun\, PhD\n Executive Management Consultant \n Dr. Betsy Aylin is an experienced executive and organization consultant with deep expertise in organization effectiveness and leadership development through experience in a broad array of industries\, including more than 20 years work with utilities. \nBetsy has over 25 years domestic and international experience working with organizations on strategic and business planning\, organization change\, leadership and management development\, and building human resource capabilities. She specializes in helping leaders set direction\, build strong work teams\, and drive results. Betsy provides coaching and consultation on such organizational issues as structure\, culture change\, succession planning\, workforce planning\, leadership and management development\, and performance improvement. She has designed and facilitated corporate strategic and business planning processes and a range of leadership and management development programs for domestic and international audiences.\n \n \n \n \n \n \n \n \n \n R. John Miner\, P.E.\n Predident & Principal Consultant \n John is President and owner of Collaboration Unlimited and Collaborative Learning\, Inc. since 1995 and has worked as a management consultant since 1987\, providing services to clients in the electric\, water\, wastewater and communications utility industries. He lives and works out of Austin\, Texas and Cedar\, Michigan. \nJohn consults with utilities throughout the United States in a wide range of areas related to business strategy\, governance\, performance management\, organizational development\, and technical operations. He is nationally known and respected for his subject area knowledge of utility enterprises and his skills as a consultant and facilitator. John is often called on to organize and lead governing board and executive management retreats as well as guide management and employee work teams and interventions aimed at resolving specific performance problems. \nJohn works with governing boards on policy and strategy development\, executive recruitment and executive evaluation. He has also conducted numerous organizational and management reviews to evaluate the effectiveness of and recommend changes to existing organizational structures\, work processes and practices\, and support facilities and equipment. John has delivered management and technical education programs for organizations throughout the U.S. and in six overseas locations.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Lodging\nLodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations\, please contact any of the following hotels directly and be sure to mention you’re with NEPPA (or the appropriate code/account number) to receive the negotiated rate: \nCourtyard by Marriott Littleton\nJanuary 1 – April 30\, 2023 – $142/night + tax\nMay 1 – October 31\, 2023 – $169/night + tax\nNovember 1 – December 31\, 2023 – $142/night + tax\n102 Constitution Avenue\nLittleton\, MA 01460\n(978) 440-5040 – If calling to make your reservation\, be sure to mention either NEPPA or Northeast Public Power \n  \nBoxboro Regency Hotel & Conference Center – $99/night + tax\n242 Adams Place\nBoxboro\, MA 01719\n(978) 263-8701 \n  \nThe Westford Regency Inn & Conference Center\nJanuary 1 – March 31\, 2023 – $105/night + tax\nApril 1 – October 31\, 2023 – $125/night + tax\nNovember 1 – December 31\, 2023 – $105/night + tax\n219 Littleton Road\nWestford\, MA 01886\n(978) 692-8200 \nSpringHill Suites Devens Common Center – $149/night + tax\n27 Andrews Parkway\nDevens\, MA 01434\n(978) 772-3030 \n  \nHilton Garden Inn Devens – $149/night + tax\n59 Andrews Parkway\nDevens\, MA 01434\n(978) 772-0600\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/public-power-utility-program-pump-session-ii/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/02/2023-PUMP-Event-Banner-16.9.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20230914T093000 DTEND;TZID=America/New_York:20230914T130000 DTSTAMP:20260414T082132 CREATED:20230214T173936Z LAST-MODIFIED:20230214T173942Z UID:10000274-1694683800-1694696400@neppa.org SUMMARY:Public Power Utility Program (PUMP) - Virtual Session DESCRIPTION:NEPPA is pleased to offer the Public Utility Management Program (PUMP) again in 2023.  The (PUMP) begins in April and ends in November. It features 6 days of in-person training sessions and new this year two additional 1/2-day-virtual sessions\, The in-person sessions will be held on April 11 – 13 and October 31 – November 2\, 2023 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460).  Each of these 3-day session will include information on leadership challenges\, best practices\, knowledge/skill/behavior development\, and practical applications. The virtual sessions will be held on June 1\, 2023 and September 14\, 2023. Each ½-day virtual session will cover additional presentation content that is of interest to the participants\, along with application of learning with coaching and sharing of experiences based on individual learning plan objectives and assignments. \nPUMP is a robust course of study and interaction which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future.  Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program.\n \n \n \n \n \n What makes PUMP different? \nNow in its 31th year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n\n \n \n \n \n \n \n \n Elizabeth L. (Betsy) Aylun\, PhD\n Executive Management Consultant \n Dr. Betsy Aylin is an experienced executive and organization consultant with deep expertise in organization effectiveness and leadership development through experience in a broad array of industries\, including more than 20 years work with utilities. \nBetsy has over 25 years domestic and international experience working with organizations on strategic and business planning\, organization change\, leadership and management development\, and building human resource capabilities. She specializes in helping leaders set direction\, build strong work teams\, and drive results. Betsy provides coaching and consultation on such organizational issues as structure\, culture change\, succession planning\, workforce planning\, leadership and management development\, and performance improvement. She has designed and facilitated corporate strategic and business planning processes and a range of leadership and management development programs for domestic and international audiences.\n \n \n \n \n \n \n \n \n \n R. John Miner\, P.E.\n Predident & Principal Consultant \n John is President and owner of Collaboration Unlimited and Collaborative Learning\, Inc. since 1995 and has worked as a management consultant since 1987\, providing services to clients in the electric\, water\, wastewater and communications utility industries. He lives and works out of Austin\, Texas and Cedar\, Michigan. \nJohn consults with utilities throughout the United States in a wide range of areas related to business strategy\, governance\, performance management\, organizational development\, and technical operations. He is nationally known and respected for his subject area knowledge of utility enterprises and his skills as a consultant and facilitator. John is often called on to organize and lead governing board and executive management retreats as well as guide management and employee work teams and interventions aimed at resolving specific performance problems. \nJohn works with governing boards on policy and strategy development\, executive recruitment and executive evaluation. He has also conducted numerous organizational and management reviews to evaluate the effectiveness of and recommend changes to existing organizational structures\, work processes and practices\, and support facilities and equipment. John has delivered management and technical education programs for organizations throughout the U.S. and in six overseas locations.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/public-power-utility-program-pump-virtual-session-2/ LOCATION:Virtually CATEGORIES:PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/02/2023-PUMP-Event-Banner-16.9.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20230601T093000 DTEND;TZID=America/New_York:20230601T130000 DTSTAMP:20260414T082133 CREATED:20230214T171454Z LAST-MODIFIED:20230214T173750Z UID:10000273-1685611800-1685624400@neppa.org SUMMARY:Public Power Utility Program (PUMP) - Virtual Session DESCRIPTION:NEPPA is pleased to offer the Public Utility Management Program (PUMP) again in 2023.  The (PUMP) begins in April and ends in November. It features 6 days of in-person training sessions and new this year two additional 1/2-day-virtual sessions\, The in-person sessions will be held on April 11 – 13 and October 31 – November 2\, 2023 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460).  Each of these 3-day session will include information on leadership challenges\, best practices\, knowledge/skill/behavior development\, and practical applications. The virtual sessions will be held on June 1\, 2023 and September 14\, 2023. Each ½-day virtual session will cover additional presentation content that is of interest to the participants\, along with application of learning with coaching and sharing of experiences based on individual learning plan objectives and assignments. \nPUMP is a robust course of study and interaction which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future.  Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program.\n \n \n \n \n \n What makes PUMP different? \nNow in its 31th year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n\n \n \n \n \n \n \n \n Elizabeth L. (Betsy) Aylun\, PhD\n Executive Management Consultant \n Dr. Betsy Aylin is an experienced executive and organization consultant with deep expertise in organization effectiveness and leadership development through experience in a broad array of industries\, including more than 20 years work with utilities. \nBetsy has over 25 years domestic and international experience working with organizations on strategic and business planning\, organization change\, leadership and management development\, and building human resource capabilities. She specializes in helping leaders set direction\, build strong work teams\, and drive results. Betsy provides coaching and consultation on such organizational issues as structure\, culture change\, succession planning\, workforce planning\, leadership and management development\, and performance improvement. She has designed and facilitated corporate strategic and business planning processes and a range of leadership and management development programs for domestic and international audiences.\n \n \n \n \n \n \n \n \n \n R. John Miner\, P.E.\n Predident & Principal Consultant \n John is President and owner of Collaboration Unlimited and Collaborative Learning\, Inc. since 1995 and has worked as a management consultant since 1987\, providing services to clients in the electric\, water\, wastewater and communications utility industries. He lives and works out of Austin\, Texas and Cedar\, Michigan. \nJohn consults with utilities throughout the United States in a wide range of areas related to business strategy\, governance\, performance management\, organizational development\, and technical operations. He is nationally known and respected for his subject area knowledge of utility enterprises and his skills as a consultant and facilitator. John is often called on to organize and lead governing board and executive management retreats as well as guide management and employee work teams and interventions aimed at resolving specific performance problems. \nJohn works with governing boards on policy and strategy development\, executive recruitment and executive evaluation. He has also conducted numerous organizational and management reviews to evaluate the effectiveness of and recommend changes to existing organizational structures\, work processes and practices\, and support facilities and equipment. John has delivered management and technical education programs for organizations throughout the U.S. and in six overseas locations.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/public-power-utility-program-pump-virtual-session/ LOCATION:Virtually CATEGORIES:PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/02/2023-PUMP-Event-Banner-16.9.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20230411T080000 DTEND;TZID=America/New_York:20230413T160000 DTSTAMP:20260414T082133 CREATED:20230214T170644Z LAST-MODIFIED:20230329T163528Z UID:10000271-1681200000-1681401600@neppa.org SUMMARY:Public Power Utility Program (PUMP) - Session I DESCRIPTION:NEPPA is pleased to offer the Public Utility Management Program (PUMP) again in 2023.  The (PUMP) begins in April and ends in November. It features 6 days of in-person training sessions and new this year two additional 1/2-day-virtual sessions\, The in-person sessions will be held on April 11 – 13 and October 31 – November 2\, 2023 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460).  Each of these 3-day session will include information on leadership challenges\, best practices\, knowledge/skill/behavior development\, and practical applications. The virtual sessions will be held on June 1\, 2023 and September 14\, 2023. Each ½-day virtual session will cover additional presentation content that is of interest to the participants\, along with application of learning with coaching and sharing of experiences based on individual learning plan objectives and assignments. \nPUMP is a robust course of study and interaction which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future.  Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program. \n \n \n \n \n \n Who Should Attend\nTo help position public power to address the growing number of retirements and position changes in the industry\, PUMP is designed for anyone who wants to learn what it takes to be an effective leader including: \n\nGeneral Managers\nGeneral Foremen\nAssistant General Managers\nSupervisors\nManagers or Team Leads\nAspiring Leaders\n\nThe Program is designed to address varying levels of experience and perspectives\, from utilities of varying sizes and complexities. Participants may have significant management experience and responsibilities\, be individual contributors with oversight\, or individuals expected to rise into management in the future.\n \n \n \n \n \n What makes PUMP different? \nNow in its 31st year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n\n \n \n \n \n \n In-Person and Virtual Sessions & Agenda \nThe 6-Day Program is split into two sessions\, held in April and October. \nThe 2-Virtual half day sessions will by June and September \nClick here to download the detailed agenda. \n  \nProgram Objectives\nThe Public Utility Management Program is designed to accomplish the following objectives: \n\nProvide an overview of leadership philosophy and key leadership concepts\, specifical for Public Power organizations.\nEnable participants to better understand their own leadership styles\, strengths and limitations to support ongoing learning and development\nBuild competencies that encourage leadership development in a diverse work environment\nDevelop specific knowledge\, skills and practices around Public Power including utility operations\, finances\, and management.\nHelp participants build and sustain cultures of safe and effective operations.\nUnderstand and build awareness around trends\, technologies\, challenges and changes that impact the utility of the future.\nCreate an interactive learning environment that supports practical application of concepts and uses real-world utility examples.\nEnsure transfer and application of learning to an on-the-job setting.\n\n\n \n \n \n \n \n Topics Covered \nThe following topics will be covered in the Program: \n\nOverview of the Electric Utility Industry\nLocal Public Power System\nFinancial Management\nIntroduction to Leadership\nSelf-Awareness\nOrganization Awareness\nCharacter\nCommunity\nEmpowerment\nService\nCustomer Relations\nSustainability\nStrategic Planning\nGovernance\nDelivering Value to Your Organization as a LeaderThe following topics will be covered in the Program: \n\n \n \n \n \n \n Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all Program materials\, supplemental assignments\, certificates and special recognition. \nMembers: $3\,095 \nNon-Members: $4\,975 \n\n \n Register Now\n \n \n \n \n \n Cancellations \nCancellations are accepted until Tuesday\, March 28\, 2023 or two-weeks prior to the start of the Program. Substitutions may be made at any time prior to Session I.\n \n \n \n \n \n Location \nThese in-person training sessions will be held at: \nNEPPA Training Center\n200 New Estate Road\nLittleton\, MA 01460 \n \n \n \n \n \n \n \n Elizabeth L. (Betsy) Aylun\, PhD\n Executive Management Consultant \n Dr. Betsy Aylin is an experienced executive and organization consultant with deep expertise in organization effectiveness and leadership development through experience in a broad array of industries\, including more than 20 years work with utilities. \nBetsy has over 25 years domestic and international experience working with organizations on strategic and business planning\, organization change\, leadership and management development\, and building human resource capabilities. She specializes in helping leaders set direction\, build strong work teams\, and drive results. Betsy provides coaching and consultation on such organizational issues as structure\, culture change\, succession planning\, workforce planning\, leadership and management development\, and performance improvement. She has designed and facilitated corporate strategic and business planning processes and a range of leadership and management development programs for domestic and international audiences.\n \n \n \n \n \n \n \n \n \n R. John Miner\, P.E.\n Predident & Principal Consultant \n John is President and owner of Collaboration Unlimited and Collaborative Learning\, Inc. since 1995 and has worked as a management consultant since 1987\, providing services to clients in the electric\, water\, wastewater and communications utility industries. He lives and works out of Austin\, Texas and Cedar\, Michigan. \nJohn consults with utilities throughout the United States in a wide range of areas related to business strategy\, governance\, performance management\, organizational development\, and technical operations. He is nationally known and respected for his subject area knowledge of utility enterprises and his skills as a consultant and facilitator. John is often called on to organize and lead governing board and executive management retreats as well as guide management and employee work teams and interventions aimed at resolving specific performance problems. \nJohn works with governing boards on policy and strategy development\, executive recruitment and executive evaluation. He has also conducted numerous organizational and management reviews to evaluate the effectiveness of and recommend changes to existing organizational structures\, work processes and practices\, and support facilities and equipment. John has delivered management and technical education programs for organizations throughout the U.S. and in six overseas locations.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Lodging\nLodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations\, please contact any of the following hotels directly and be sure to mention you’re with NEPPA (or the appropriate code/account number) to receive the negotiated rate: \nCourtyard by Marriott Littleton\nJanuary 1 – April 30\, 2023 – $142/night + tax\nMay 1 – October 31\, 2023 – $169/night + tax\nNovember 1 – December 31\, 2023 – $142/night + tax\n102 Constitution Avenue\nLittleton\, MA 01460\n(978) 440-5040 – If calling to make your reservation\, be sure to mention either NEPPA or Northeast Public Power \n  \nBoxboro Regency Hotel & Conference Center – $99/night + tax\n242 Adams Place\nBoxboro\, MA 01719\n(978) 263-8701 \n  \nThe Westford Regency Inn & Conference Center\nJanuary 1 – March 31\, 2023 – $105/night + tax\nApril 1 – October 31\, 2023 – $125/night + tax\nNovember 1 – December 31\, 2023 – $105/night + tax\n219 Littleton Road\nWestford\, MA 01886\n(978) 692-8200 \nSpringHill Suites Devens Common Center – $149/night + tax\n27 Andrews Parkway\nDevens\, MA 01434\n(978) 772-3030 \n  \nHilton Garden Inn Devens – $149/night + tax\n59 Andrews Parkway\nDevens\, MA 01434\n(978) 772-0600\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/public-power-utility-program-pump-session-i/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/02/2023-PUMP-Event-Banner-16.9.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20221025T080000 DTEND;TZID=America/New_York:20221027T160000 DTSTAMP:20260414T082133 CREATED:20211022T183345Z LAST-MODIFIED:20220222T142703Z UID:10000056-1666684800-1666886400@neppa.org SUMMARY:Public Utility Management Program (PUMP) DESCRIPTION:In its second iteration\, NEPPA is continuing to improve and is pleased to offer the Public Utility Management Program again in 2022. The Public Utility Management Program (PUMP) is a 6-day\, one year Program held April 12 – 14 and October 25 – 27\, 2022 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460). \nPUMP is a robust course which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future. Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program. \n \n \n \n \n \n What makes PUMP different? \nNow in its 30th year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n \n \n \n \n \n \n Click here for additional information\n  \n \n \n \n \n \n Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all Program materials\, supplemental assignments\, certificates and special recognition. \nMembers: $2\,945 \nNon-Members: $4\,785 \n\n \n Register Now\n \n \n \n \n \n Location \nThese in-person training sessions will be held at: \nNEPPA Training Center200 New Estate RoadLittleton\, MA 01460 \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/public-utility-management-program-pump/2022-10-25/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Leadership,PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2021/10/2022-NEW_PUMP-Event-Banner.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20220412T080000 DTEND;TZID=America/New_York:20220414T160000 DTSTAMP:20260414T082133 CREATED:20211022T183345Z LAST-MODIFIED:20220222T142703Z UID:10000055-1649750400-1649952000@neppa.org SUMMARY:Public Utility Management Program (PUMP) DESCRIPTION:In its second iteration\, NEPPA is continuing to improve and is pleased to offer the Public Utility Management Program again in 2022. The Public Utility Management Program (PUMP) is a 6-day\, one year Program held April 12 – 14 and October 25 – 27\, 2022 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460). \nPUMP is a robust course which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future. Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program. \n \n \n \n \n \n What makes PUMP different? \nNow in its 30th year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n \n \n \n \n \n \n Click here for additional information\n  \n \n \n \n \n \n Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all Program materials\, supplemental assignments\, certificates and special recognition. \nMembers: $2\,945 \nNon-Members: $4\,785 \n\n \n Register Now\n \n \n \n \n \n Location \nThese in-person training sessions will be held at: \nNEPPA Training Center200 New Estate RoadLittleton\, MA 01460 \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/public-utility-management-program-pump/2022-04-12/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Leadership,PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2021/10/2022-NEW_PUMP-Event-Banner.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20210511 DTEND;VALUE=DATE:20210514 DTSTAMP:20260414T082133 CREATED:20210316T173915Z LAST-MODIFIED:20210511T115755Z UID:10000001-1620691200-1620950399@neppa.org SUMMARY:NEPPA Public Utility Management Program [PUMP] DESCRIPTION:Session IV: May 11 – 13\, 2021 – New Date | (8:00 am – 4:00 pm)\n \n \n \n \n \n NEPPA is excited to continue its completely revamped Public Utility Management Program (PUMP) designed to develop and foster personal and professional growth for new\, rising or established leaders in the electric utility industry. \nIn partnership with Collaborative Learning\, Inc. the revitalized PUMP is a two-year certificate program offering PDHs (est. 72 contact hours)\, with two 3-Day\, In-Person sessions per year (4 Total In-Person Sessions) held in the Spring and Fall. \nIn addition to the in-person sessions\, four webinars will be held each year on Leadership and Operations & Management topics. Participation in two of the four webinars is included in PUMP registration fees. \n \n \n \n \n \n Click here for more information \n  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/neppa-public-utility-management-program-pump/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2021/02/NEW_PUMP-Banner-1.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20201117 DTEND;VALUE=DATE:20201119 DTSTAMP:20260414T082133 CREATED:20201016T131519Z LAST-MODIFIED:20210128T192903Z UID:10000082-1605571200-1605743999@neppa.org SUMMARY:Project Management & Customer Relations DESCRIPTION:In partnership with Collaborative Learning\, Inc.\, NEPPA is pleased to offer a two half day Project Management & Customer Relations course being held in conjunction with the Public Utility Management Progam (PUMP) on Tuesday\, November 17 & Wednesday\, November 18\, 2020. \nThis course provides a basic understanding project management principles\, policies and processes. The course also helps participants understand dynamics of the municipal-utility customer relationship as well as financial management\, budgeting and long-term financial planning methods.\n \n \n \n \n \n Who Should Attend? This course is suitable for anyone new or established in the electric utility industry including: \n-General Managers -Business/Office Managers -Customer Service Managers\, Supervisors\, Representatives -Commissioners/Board Members -Anyone looking to get a better understanding of the electric utility industry \n  \n \n \n \n \n \n Purpose & Objectives The purpose of the Project Managment module is to help participants understand and apply basic principles of project and program management in their work as municipal utility managers. Included is an overview of project/program policies\, structures\, processes and tools that is designed to acquaint participants with basic issues of creating and managing projects and project teams. Participants in this program will be better able to effectively organize people and resources\, schedule major activities and milestones\, monitor and report progress\, close\, and evaluate both the results and management process. \nThe purpose of the Customer Relations program is to help participants understand the traditional municipal utility – customer relationship and some of the dynamics that are changing that relationship. This program begins with an overview of typical customer service rules and regulations (i.e. basic and value-added service offerings\, business terms\, technical requirements\, etc.)\, and some of the challenges that are inherent in applying those rules and regulations objectively\, but with flexibility. This program also provides participants with insight and understanding on the principles and practices that allow funding of projects and programs to improve the utility systems and the delivery of services that provide good value for the cost. Participants will explore financial management\, budgeting techniques\, long-term financial planning methods\, and various forms of electric rates. Participants will also learn how to convey these principles and practices to utility policy makers. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Course Topics\nPrinciples of Project/Program Management \n\n\n\nPolicies and practices for identifying\, documenting\, and prioritizing projects and programs\n\n\n\nProject Organization \n\nThe project/program manager’s role\, responsibility\, authority\, accountability and evaluation criteria.\nProject/program team member’s role\, responsibility\, authority\, accountability and evaluation criteria.\nDevelopment of project/program objectives\, scope and team charter.\n\nProject/Program Planning \n\n\n\nDevelopment of a work breakdown structure with milestones\, tasks\, subtasks\, and work products.\nBasic principles of scheduling using Gantt charts and critical path analysis.\nEstimating resource requirements and make work assignments to project team members.\n\n\n\nProject/Program Execution \n\n\n\nMonitoring and reporting project/program progress in terms of tasks completed\, work products delivered\, and resources used.\nTechniques for leading the project team and avoiding potential problems\nHandling the unexpected\nClosing and evaluation the project/program\nProject management tools and other resources\n\n\n\nCustomer Relations \n\n\n\nCustomer services (basic and value-added services)\nCustomer service rules and regulations (standards\, business terms\, technical requirements)\nDefining Revenue Requirements\nDeveloping Key Financial Targets\nDeveloping Financial Plans\nContributions to the City\nBasic Cost of Service Terminology\nBasics of Rate design and implementation\n\n\n\n \n \n \n \n \n Agenda\n Tuesday\, November 17\, 2020 \n9:00 am Introductions & Objectives \n9:30 am Project Management \n12:30 pm Adjourn \n Wednesday\, November 18\, 2020 \n9:00 am Customer Relations \n12:30 pm Adjourn \n \n \n \n \n \n Registration\nRegistration fees include coffee\, baked goods and lunch each day. Registration fees DO NOT include overnight accommodations (please see “Lodging” below for booking information at nearby hotels with a negotiated rate). \n Members: $495 \nNon-Members: $945 \n \n \n \n \n \n Cancellations \n Cancellations are accepted until Thursday\, October 15\, 2020. Substitutions may be made at any time. \n  \n \n Register Now\n \n \n \n \n \n CancellationsCancellations are accepted until Thursday\, October 15\, 2020. Substitutions may be made at any time. \n \n \n \n \n \n Instructors\nR. John Miner\, P.E. John is President and owner of Collaboration Unlimited and Collaborative Learning\, Inc. since 1995 and has worked as a management consultant since 1987\, providing services to clients in the electric\, water\, wastewater and communications utility industries. He lives and works out of Austin\, Texas and Cedar\, Michigan. \nJohn consults with utilities throughout the United States in a wide range of areas related to business strategy\, governance\, performance management\, organizational development\, and technical operations. He is nationally known and respected for his subject area knowledge of utility enterprises and his skills as a consultant and facilitator. John is often called on to organize and lead governing board and executive management retreats as well as guide management and employee work teams and interventions aimed at resolving specific performance problems. \nJohn works with governing boards on policy and strategy development\, executive recruitment and executive evaluation. He has also conducted numerous organizational and management reviews to evaluate the effectiveness of and recommend changes to existing organizational structures\, work processes and practices\, and support facilities and equipment. John has delivered management and technical education programs for organizations throughout the U.S. and in six overseas locations. \nDawn Lund is Vice President of Utility Financial Solutions and has over 20 years of experience in financial analysis for utility systems. She provides financial assessment\, cost of service studies and financial plans for utilities throughout the U.S.\, Canada\, Guam and the Caribbean and teaches a variety of financial planning courses for the American Public Power Association \n  \n \n \n \n \n \n Lodging\nLodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations\, please contact any of the following hotels directly and be sure to mention you’re with NEPPA (or the appropriate code/account number) to receive the negotiated rate: \n\nCourtyard by Marriott Littleton – King: $155/night + tax; Queen/Queen: $165/night + tax102 Constitution AvenueLittleton\, MA 01460(978) 440-5040 – If calling to make your reservation\, be sure to mention either NEPPA or Northeast PowerClick here to make your reservation online using the Corporate Rate: BZL *** Due to COVID\, please call the hotel directly. \n  \nThe Westford Regency Inn & Conference Center – $120/night + tax219 Littleton RoadWestford\, MA 01886(978) 692-8200Click here to make your reservation online using the Rate Access Code: NEPPA. \n\n\nSpringHill Suites Devens Common Center – $129/night + tax27 Andrews ParkwayDevens\, MA 01434(978) 772-3030Click here to make your reservation online using the Group Code: BZL. \n  \nHilton Garden Inn Devens – $129/night + tax59 Andrews ParkwayDevens\, MA 01434(978) 772-0600Click here to make your reservation online using the Group Code: BZL. \n \n \n \n \n \n Questions?\n Please contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/project-management-customer-relations/ LOCATION:Virtually CATEGORIES:PUMP ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2020/10/Project-Mgt-Cust.-Relations-Banner.png-Nov-17-18.png END:VEVENT END:VCALENDAR