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UID:10000276-1686733200-1686745800@neppa.org
SUMMARY:Customer Service Roundtable - Virtual
DESCRIPTION:Join NEPPA’s Customer Service Subcommittee for a virtual roundtable covering hot topics in the Public Power industry. Members will meet in small groups to share insights into best practices\, discuss current programs and help provide tools for the future! \n			\n				\n				\n				\n				\n				Who Should Attend?This course is suitable for anyone new or established in Public Power that works with customers including: \n-General Managers-Business/Office Managers-Customer Service Managers\, Supervisors\, Representatives-Anyone looking to get a better understanding and/or fresh ideas Customer Service \n			\n				\n				\n				\n				\n				Click here for printable flyer \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Agenda\n \n \nWednesday\, June 14\, 2023 \n \n \nAgenda details are still being finalized and are therefore subject to change\, breakout rooms will be available based on attendance. If you have not received an email with the Zoom link\, please contact registrar@neppa.org. \n9:00 am – 9:45 am             Difficult Customers \n9:45 am – 10:30 am           Collections \n10:30 am – 10:45 am         Break \n10:45 am – 11:30 am         Electrification and Solar Power \n11:30 am – 12:00 pm         Stress Management \n12:00 pm – 12:30 pm         Potpourri/Wrap Up \n12:30 pm                            Event Adjourns \n  \n  \n			\n				\n				\n				\n				\n				Registration fee\nMembers:  $30.00Non-Members: $50.00 \n			\n				\n				\n				\n				\n				Registration\n			\n				Register \n			\n				\n				\n				\n				\n				CancellationsCancellations are accepted until Wednesday\, May 31\, 2023. Substitutions may be made at any time. \n			\n				\n				\n				\n				\n				Questions?Please contact events@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/customer-service-roundtable-virtual/
LOCATION:Virtual
CATEGORIES:Customer Service,Roundtables
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/03/CS-Virtual-RT-2023-1-4.png
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