Apprentice Lineworker Program - Year 2, Group B (Session 4)
2025-10-28 08:00 - 2025-10-31 14:00 (America/New_York) | MA
NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program.

In addition to classroom time, students are expected to:
Self-study by reading the material
Track, record, and submit monthly apprenticeship reports of on-the-job training
Track, record and submit quarterly “competency” forms
Each year, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills, and to reinforce the program’s focus on professionalism, safety, and proper technique.

Attendance Policy
Students are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time, training, and competencies covered during those class days. To progress into the next year or to complete the Program, all students must complete the full program requirements.

CLICK HERE FOR MORE PROGRAM INFORMATION

60th Anniversary Celebration
2025-11-03 11:00 - 13:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
NEPPA’s 60th Anniversary Celebration
Monday, November 3, 2025
11:00 AM – 1:00 PM
NEPPA Training Center – 200 New Estate Rd. Littleton, MA 01460

Northeast Public Power invites you to join us in celebrating 60 years of serving Public Power. This 60th Anniversary celebration will include an address from NEPPA leadership, lunch, a cake cutting and unveiling of our completed 60th Anniversary memorial bench.

CLICK HERE TO RSVP

All are welcome. No attendance fee. RSVP required.

Substation II Program (Session III)
2025-11-04 08:00 - 2025-11-07 11:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
Building on the success of Substation I, NEPPA is pleased to offer the Substation II Program which is held in 4-day sessions 4 times a year. Participants are expected to attend all sessions. Substation II expands on Substation I and moves into protection and controls, understanding operations, schematics, and diagrams, testing and test results interpretation of substation equipment. Upon successful completion of the Program, students are awarded a Certificate of Completion.

In addition to in-class lecture, the Substation II Program incorporates hands-on application of concepts and testing, building, and manipulating a relay panel, and weekly testing including a final exam to demonstrate knowledge and comprehension of the course content.

SESSION DATES & HOURS
Unless otherwise noted, sessions are held in-person from 8:00 am – 2:00 pm Tuesday – Thursday and virtually 8:00am – 11:00 am on Fridays.

Dates are subject to change however advance notice will be provided, as needed.
Session I: October 7 – October 10, 2025 passedSession II: October 21 – October 24, 2025 passedSession III: November 4 – November 7, 2025Session IV: November 18 – November 21, 2025

LOCATION
All in-person classes will be held at NEPPA’s Training Center. Additional field visits may be arranged and will be communicated in advance of the session.
NEPPA Training Center200 New Estate RoadLittleton, MA 01460

WHO SHOULD ATTEND
This course is designed for

Lineworkers or operations employees
Substation Technicians
Employees or Supervisors transitioning from other departments
Engineers
Construction Supervisors
Project Managers

LEARNING OBJECTIVES
Upon successful completion of the Program, Substation II participants should be able to:

Apply concepts to design, build, maintain, troubleshoot, and repair a substation.
Demonstrate an advanced understanding and knowledge of applicable standards, specifications and regulations such as OSHA, the NESC, and NERC/CIP.
Practice safely entering, exiting and performing maintenance in a substation.
Apply advanced concepts of the substation’s role in a distribution system including testing and programming.
Demonstrate ability to test and program equipment found in a substation, including applicable safety precautions and PPE
Demonstrate an advanced understanding of SCADA, as well as switching and tagging.
Demonstrate an applied understanding of how to operate and interpret relay functions.

COURSE PREREQUISITES
In order to be successful in the Substation II Program, students must complete the Substation I Program and participate in the Basic Electricity and Mathematics for Utility Operations course (which is day one of the Substation I Program).

REGISTRATION
2025 Registration fees include coffee and lunch each day. If you have any dietary restrictions or considerations, please make note on your registration.
Members: $2,900
Non-Members: $4,300
Cancellations are accepted until two weeks prior to the start of the program. Substitutions may be made at any time prior to the start of the first session.

Register now

More course information

Apprentice Lineworker Program - Year 3 (Session 4)
2025-11-04 08:00 - 2025-11-07 14:00 | MA

NEPPA Board of Directors Meeting
2025-11-13 09:00 - 13:00 | MA
Littleton, MA
For more informtion please contact the NEPPA office at (978) 540-2200.

Apprentice Lineworker Program - Make-Ups (Hands-on Year 1 & 2)
2025-11-18 08:00 - 14:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
Students are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time, training, and competencies covered during those class days. To progress into the next year or to complete the Program, all students must complete the full program requirements.

If you need to attend a make-up session please contact us to register at training@neppa.org or 978-540-2200. There will be a $85 make-up fee charged per session, per student.

2025 Schedule for Make-Up Sessions

June 24 – Hands-on (for years 1 and 2)

November 18 – Hands-on (for years 1 and 2)

June 25 – Hands-on (for years 3 and 4)

November 19 – Hands-on (for years 3 and 4)

June 26 – Testing

November 20 – Testing

CLICK HERE FOR MORE PROGRAM INFORMATION

Substation II Program (Session IV)
2025-11-18 08:00 - 2025-11-21 11:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
Building on the success of Substation I, NEPPA is pleased to offer the Substation II Program which is held in 4-day sessions 4 times a year. Participants are expected to attend all sessions. Substation II expands on Substation I and moves into protection and controls, understanding operations, schematics, and diagrams, testing and test results interpretation of substation equipment. Upon successful completion of the Program, students are awarded a Certificate of Completion.

In addition to in-class lecture, the Substation II Program incorporates hands-on application of concepts and testing, building, and manipulating a relay panel, and weekly testing including a final exam to demonstrate knowledge and comprehension of the course content.

SESSION DATES & HOURS
Unless otherwise noted, sessions are held in-person from 8:00 am – 2:00 pm Tuesday – Thursday and virtually 8:00am – 11:00 am on Fridays.

Dates are subject to change however advance notice will be provided, as needed.
Session I: October 7 – October 10, 2025 passedSession II: October 21 – October 24, 2025 passedSession III: November 4 – November 7, 2025 passedSession IV: November 18 – November 21, 2025

LOCATION
All in-person classes will be held at NEPPA’s Training Center. Additional field visits may be arranged and will be communicated in advance of the session.
NEPPA Training Center200 New Estate RoadLittleton, MA 01460

WHO SHOULD ATTEND
This course is designed for

Lineworkers or operations employees
Substation Technicians
Employees or Supervisors transitioning from other departments
Engineers
Construction Supervisors
Project Managers

LEARNING OBJECTIVES
Upon successful completion of the Program, Substation II participants should be able to:

Apply concepts to design, build, maintain, troubleshoot, and repair a substation.
Demonstrate an advanced understanding and knowledge of applicable standards, specifications and regulations such as OSHA, the NESC, and NERC/CIP.
Practice safely entering, exiting and performing maintenance in a substation.
Apply advanced concepts of the substation’s role in a distribution system including testing and programming.
Demonstrate ability to test and program equipment found in a substation, including applicable safety precautions and PPE
Demonstrate an advanced understanding of SCADA, as well as switching and tagging.
Demonstrate an applied understanding of how to operate and interpret relay functions.

COURSE PREREQUISITES
In order to be successful in the Substation II Program, students must complete the Substation I Program and participate in the Basic Electricity and Mathematics for Utility Operations course (which is day one of the Substation I Program).

REGISTRATION
2025 Registration fees include coffee and lunch each day. If you have any dietary restrictions or considerations, please make note on your registration.
Members: $2,900
Non-Members: $4,300
Cancellations are accepted until two weeks prior to the start of the program. Substitutions may be made at any time prior to the start of the first session.

Register now

More course information

Apprentice Lineworker Program - Make-Ups (Hands-on Year 3 & 4)
2025-11-19 08:00 - 14:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States

Apprentice Lineworker Program - Year 4 (Session 4)
2025-12-01 08:00 - 2025-12-04 14:00 | MA

Apprentice Lineworker Program - Class of 2025 Graduation
2025-12-04 07:30 - 14:00 | MA
The Class of 2025 Apprentice Lineworker Graduation Ceremony will take place at this year’s Annual Membership Meeting on Thursday, December 4, 2025. Click below for more information.

MORE INFORMATION AND REGISTRATION

2025 Annual Membership Meeting
2025-12-04 07:30 - 14:00 | AC Hotel Worcester, 125 Front Street, Worcester, MA, 01608, United States
NEPPA’s Annual Membership Meeting & Apprentice Lineworker Graduation
Thursday, December 4, 20257:30 am – 2:00 pm

AC Hotel by Marriott Worcester125 Front St, Worcester, MA 01608

Our membership meeting is a time to review the past year and learn about NEPPA’s plans for 2026. It’s an opportunity to build relationships with professional colleagues and industry partners. Come meet with old and new friends!
This event also includes a graduation ceremony to appreciate and honor our 2025 Apprentice Lineworker Program graduates. We hope you will join us in support our graduating class, as they become the future of public power.

LEARN MORE & REGISTER

Questions? Don’t hesitate to call the office our office at (978) 540-2200 or email registar@neppa.org.

Tactical Tuesday
2025-12-09 14:00 - 15:00 | Virtual
Tactical Tuesday webinars are held on the second Tuesday of each month from 2:00pm – 3:00pm, virtually through Zoom. They are free to NEPPA members. Each month a different industry professional will present on a relevant public power topic, with opportunties to ask questions.



Presenter:
Chris Pimentel, Sr. Accounts StrategistSiemens



Topic:Flexible Load and Grid Management

Description: Inverter-based resource challenges, extremely constrained supply, dramatic coincident peak load increases across aging grid infrastructure, both now and in coming decades, are impacting distribution performance and reliability in complex ways. Flexible load management, increasing distribution grid transparency and broader control offer resilient solution benefits and lower costs.

Register here

PR Bootcamp
2025-12-11 08:30 - 14:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
PR Bootcamp: How to Use Behavioral PR Strategies and Tactics Successfully to Build Relationships & Achieve Successful Outcomes
is an in-person, instructor-led program presented in one full-day session being held Thursday, December 11th from 8:30 am – 2:00 pm at the NEPPA Training Center (200 New Estate Road, Littleton MA 01460).

Register for this course

We have partnered with Robin Schell, Senior Counsel and Partner at Jackson Jackson & Wagner to provide this full-day workshop. Participants will sharpen important public relations skills, while building a foundation of understanding of the PR strategy and techniques that are beneficial in achieving positive organizational outcomes.

Who Should Attend
-Administrative Professionals-Leadership-Customer Service-Those in other roles who communicate with the public

Course Overview
NEPPA members, particularly smaller shops, are typically lean organizations with staff who are less experienced in handling public relations issues such as media (traditional and social), outreach (non-media related/relationship building), reputational issues, internal communications and more. This full-day, “PR Bootcamp” workshop will give participants an opportunity to sharpen important public relations skills, while building a foundation of understanding of PR strategy and techniques that would be beneficial in achieving positive organizational outcomes.
This session will create a common understanding of the role of Public Relations with examples of how your Public Relations plan can be used to:
1. Build long-term relationships with key internal and external stakeholders2. Think strategically when prioritizing PR activities3. Anticipate issues and prepare for crisis situations in a way that preserves reputation4. Make sure that leadership and employees to speak with one voice as ambassadors for your organization5. Evaluate success
Participates will be provided examples of PR strategies and techniques that have moved the needle on behavior from their long experience counseling municipal utilities and other industries. Participants will be encouraged to share their own best practices, as the session will be interactive.

Agenda
Agenda details are subject to change.

Thursday, December 11, 2025

8:30 am Registration (Coffee/Tea and Light Continental Breakfast will be provided)
9:00 am Welcome & Introductions
9:30 am Instruction – Introduction to Public Relations:
o Review of Behavioral PR Theories
o Qualitative & Quantitative Research
o Engaging Employees As Ambassadors

10:30 am Break
10:45 am Instruction – Media Relationship Building:
o Effective strategies for building media relationships and identifying opportunities to amplify positive stories and minimize negative stories
o The role and management of social media
o “Think Like A Reporter” exercise and mock interview (with review of interview do’s and don’ts)
12:00 pm Lunch
12:30 pm Instruction – Issue Anticipation & Crisis Communication:
o Five types of issues (interactive discussion)
o Identifying the top 5-7 issues for your crisis communication plans
o Cardinal rules of communicating in a crisis
o Elements of a crisis communication plan
o Exercise: Developing holding statements on priority issues
1:30 pm Q&A Session
2:00 pm Adjourn

About the Instructor

Robin Schell, APR, Fellow PRSA
Senior Counsel & Partner, Jackson Jackson & Wagner
Robin Schell is Senior Counsel and Partner for Jackson Jackson & Wagner, a behavioral public relations and management consulting firm based in the seacoast of NH. Robin is an accredited member of the Public Relations Society of America (PRSA) and the PRSA College of Fellows (COF). She received COF’s 1st annual Sage Award in 2018 for her mentoring efforts. A frequent speaker at conferences across the country, Robin regularly teaches the popular “PR Bootcamp” class for PRSA. She is the immediate past president of PRSA’s Yankee Chapter, serving Maine, NH and VT and currently serves as Chair of the Membership Committee. She has also served as an adjunct professor at both the University of New Hampshire and the University of South Carolina and is a contributing editor to the book, “Public Relations Practices: Managerial Case Studies & Problems: 8th Edition” by Allen Center, Patrick Jackson, Stacey Smith and Frank Stansberry.
A graduate of the University of New Hampshire, Robin is an active member of the UNH Alumni Association. She is a resident of Amesbury, MA and participates in the Amesbury Rotary “Readers are Leaders” program, coordinates the meal program for Main St. Congregational Church. She serves as Publicity Chair for LUNGSTRONG, a nonprofit organization that funds innovative lung cancer research and is a 12-time bike rider in the Pan-Mass Challenge.

Registration
To register, please click the button below. Upon completion of the Program, participants will receive a Certificate of Completion from NEPPA. Registration fees include breakfast and lunch. If you have any dietary restrictions or considerations, please make note on your registration.

2025 Registration fees are as follows:

NEPPA Members: $289Non-Members: $389

Register for this course

Cancellation Policy
Cancellations are accepted until two weeks prior to the start of the class – November 27th. Substitutions may be made at any time prior to the start of the class.

Lodging Information
Lodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations, please see our lodging information page for details on discounted rates.

LODGING INFORMATION

Questions?
Please contact training@neppa.org or call the office at (978) 540-2200.

OSHA-30 Course
2026-01-12 07:00 - 2026-01-15 16:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
This OSHA 30-Hour course is a 4-day program being heldMonday, January 12 & Thursday, January 15, 2026 from7:00 am – 4:00 pm at theNEPPA Training Center (200 New Estate Road, Littleton MA 01460).

The OSHA 30-Hour General Industry course provides comprehensive training on workplace safety and health standards to help participants recognize, avoid, and prevent common hazards. Through interactive instruction, case studies, and real-world examples, learners gain a deeper understanding of OSHA regulations and employer/employee responsibilities. This course equips supervisors, safety leaders, and workers with the knowledge needed to create safer, more compliant work environments. Each participant will be given an OSHA 30-Hour Card after successful completion of all days of classes. There are no prerequisites for this course and employees with little or no introduction to OSHA and its requirements are encouraged to attend.

register now

Who Should Attend
There are no prerequistes for this course and employees with little or no introduction to OSHA and its requirements are encouraged to attend.
This course is designed for:
• Supervisors and managers• Safety coordinators and safety committee members• Facilities and operations personnel• Human resources staff involved in safety programs• Maintenance workers• Machine operators• Any employee responsible for workplace safety and compliance• Individuals seeking their OSHA 30-Hour completion card

Topics Include
The class outline is still being finalized and therefore these topics are subject to change.
• OSHA overview, worker rights, and employer responsibilities• Walking-working surfaces and fall protection• Electrical safety• Hazard communication (HazCom/GHS)• Personal protective equipment (PPE)• Exit routes, emergency action plans, and fire safety• Machine guarding• Lockout/Tagout (LOTO)• Confined spaces• Ergonomics and material handling• Industrial hygiene and health hazards• Workplace violence prevention• Recordkeeping (OSHA 300 logs)• Safety programs and culture development

Agenda
Agenda details are subject to change.

DAY 1

7:00AM TO 8:00AM
INTRO TO OSHA

8:00AM TO 9:00AM
HAZARD COMMUNICATION

9:00AM TO 9:15AM
BREAK

9:15 TO10:30AM
PPE GUIDELINES

10:30AM TO 11:30AM
WELDING, CUTTING, BRAZING

11:30AM TO 12:00PM
LUNCH

12:00PM TO 2:00PM
ELECTRICAL SAFETY

2:00PM TO 2:15PM
BREAK

2:15PM TO 4:00PM
ARC FLASH SAFETY/INSULATE/ISOLATE

DAY 2

7:00AM TO 8:00AM
FALL PROTECTION

8:00AM TO 9:00AM
LOCK OUT/TAG OUT

9:00AMAM TO 9:15AM
BREAK

9:15 TO10:30AM
MACHINE GUARDING

10:30AM TO 11:30AM
INTRO TO INDUSTRIAL HYGIENE

11:30AM TO 12:00PM
LUNCH

12:00PM TO 2:00PM
EAP, FIRE PREVENT/PROTECTION

2:00PM TO 2:15PM
BREAK

2:15PM TO 4:00PM
HAZARDOUS MATERIALS

DAY 3

7:00AM TO 8:00AM
BLOODBORNE PATHOIGENS

8:00AM TO 9:00AM
POWERED INDUSTRIAL VEHICLES

9:00AM TO 9:15AM
BREAK

9:15 TO11:15AM
PERMIT REQUIRED CONFINED

11:15AM TO 11:45AM
LUNCH

11:45AM TO 12:45PM
CHAINSAW & CHIPPER SAFETY

12:45PM TO 2:45PM
MATERIAL HANDLING

2:45PM TO 3:00PM
BREAK

3:00PM TO 4:00PM
TRENCH/EXCAVATION SAFETY

DAY 4

7:00AM TO 8:00AM
SAFETY & HEALTH PROGRAMS

8:00AM TO 9:00AM
WALKING/WORKING SURFACES

9:00AM TO 9:15AM
BREAK

9:15AM TO10:30AM
WORK ZONE TRAFFIC CONTROL

10:30AM TO 11:30AM
OSHA SILICA STANDARD

11:30AM TO 12:00PM
LUNCH

12:00PM TO 2:00PM
MANAGING SAFETY & HEALTH

2:00PM TO 2:15PM
BREAK

2:15PM TO 3:45PM
ACCIDENT REPORT/NEAR MISS

Instructor Bio

Mike Pazzanese
NEPPA Trainer
Mike joined NEPPA as part of the training team in April 2021. Mike is a Certified Utility Safety Professional (CUSP) with 41 years of experience in all aspects of electric and gas utility operations, as well as contractor management, employee health and safety, and utility technical training, particularly in underground distribution and cable splicing. Mike holds both the OSHA 30-hour General Industry and 20-hour Leadership Certifications. Mike is also an Authorized OSHA Trainer-General Industry. As a graduate of Bridgewater State University with a teaching degree, Mike’s background in utility and 11 years of technical training experience strengthens NEPPA’s capacity to provide top-tier training.

Registration
Upon completion of the Program, participants will receive an OSHA 30-Hour Card. Registration fees include coffee and lunch. If you have any dietary restrictions or considerations, please make note on your registration.
2026 Registration Fees:
Members: $650Non-Members: $850

register now

Cancellation Policy
Cancellations are accepted up until two weeks prior to the start of the class. Substitutions may be made at any time prior to the start of the class.

Questions?
Please contact training@neppa.org or call the office at (978) 540-2200.

Tactical Tuesday - January
2026-01-13 14:00 - 15:00 | Virtual
Tactical Tuesday webinars are held on the second Tuesday of each month from 2:00pm – 3:00pm, virtually through Zoom. They are free to NEPPA members. Each month a different industry professional will present on a relevant public power topic, with opportunties to ask questions.



Presenter:
Holly Baird, Owner & Director of Utility Accounts
Katie Barkley, Owner & Director of Innovationfor Milepost



Topic:Utility Program Optimization: Aligning Impact, Operations, and Strategy

Description:In this webinar, Holly Baird and Katie Barkley from Milepost will share how treating your utility program like a business can lead to better performance, smarter investments, and deeper customer alignment. You’ll learn a practical framework built around three core pillars: Customer Desirability, Program Operations, and Organizational Alignment, to help you reflect, assess, and strengthen your program’s impact.
About Milepost:Milepost specializes in the human side of energy to make technical solutions work. Through integrated Program Design & Optimization, and Stakeholder Engagement, Milepost ungineerers™ build trust among utilities, energy programs, and the communities they serve, enabling them to solve energy challenges more effectively and with broader support.

Register here

Customer Service 101: Basics of Electric Operations & Customer De-Escalation
2026-01-21 08:00 - 14:30 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
Customer Service 101: Basics of Electric Operations & Customer De-Escalation(1-Day Course)

Wednesday, January 21, 20268:00 AM – 2:30 PM

NEPPA Training Center – 200 New Estate Road, Littleton MA 01460

NEPPA is pleased to offer this training on understanding the inner workings of electric distribution and operations for customer service representatives.This course also includes training on how to use verbal de-escalation techniques in interactions with the public.

Who Should Attend:

All customer service representatives who respond to the customer’s questions.
Anyone who interacts with customers, whether on the phone or in person.

Course Overview:

This course is a mix of classroom instruction and hands-on demos in NEPPA’s training yard.
Part I: Using Verbal De-Escalation Techniques When Dealing with Customer and Public InteractionsThis course will teach you to identify and address the common barriers to communicating with the public. Participates will come away with clear, actionable tips for building empathic and trusting relationships with the toughest of customers. It will help you to identify and meet the needs of different types of customers, and create a culture of commitment to excellence in customer service across all roles —focusing on building customer service as a strategy, not simply an administrative function.
Part II: Understanding the Inner Workings of Electric Distribution and Operations for a Customer Service RepresentativePublic power utilities need to be adaptable and responsive to changing customer expectations. Customer Service (CS) Representatives need to understand when a customer asks about the electric utility, how it operates, and what and why when speaking with the customer. After taking this course, the CS rep will gain a better knowledge of how the electric distribution system works, understand the essential components and definitions of the electric distribution system, and know how to answer the customer without diverting the call to operations or engineering.
Part II: Hands-on Participates will tour the NEPPA facility and be given the opportunity to see, touch and experience lineworker equipment, tools and daily tasks, as a way to help bridge the gap between administrative and operations staff. Students are encouraged to ask questions and get involved in the demos as a way to understand first hand the role of utility field workers.

Program Objectives:
Upon completion of this course attendees will understand:

Where the power is coming from
Using social media productively
How to discuss a greener utility
Who owns what- Electric Utility Responsibility vs. Customer Responsibility
What’s on the utility pole
Explaining the difference between overhead and underground distribution.
What your Electric Utility Standard Operating Procedure (SOP) is
Some of the causes of power disruptions or outages
The dangers of a down power line
What your Electric Utility Standard Operating Procedure (SOP) is
What are some of the causes of power disruptions or outages
How to work safely around downed electric lines

Electricity generation, transmission, and distribution
The difference between a trouble call vs. a work order
The Dig Safe process
The Electric Distribution Markers
The reason for a Police Detail
Vegetation Management
Electric utility definitions
Effective communication and verbal de-escalation tactics
How to be an empathic listener and not be dismissive
Recognize and understand body language and personal space
What a challenging posture is and how to avoid them
Important of the tone of your voice
When to ask for help
The dos and don’ts when addressing a customer

Agenda

This agenda is subject to change.

8:00 am Coffee & Baked Goods Available
8:30 am Welcome & Introductions
8:45 am Using Verbal De-Escalation Techniques – Dealing with Customer & Public Interactions
10:15 am Break
10:30 am Understanding the Inner Workings of Electric Distribution and Operations for a Customer Service Representative (Classroom Instruction)
12:00 pm Lunch
12:30 pm Understanding the Inner Workings of Electric Distribution and Operations for a Customer Service Representative (Hands-on demos)
2:30 pm Adjourn

Registration
Due to the extremely interactive nature of this training experience, class size is limited. Registration fees include coffee and lunch, all program materials and certificates of completion.

2026 Registration Fees
Members: $295
Non-Members: $480

register now

Questions?
Please contact training@neppa.org or call the office at (978) 540-2200.

Cancellations
Cancellations are accepted until two-weeks prior to the start of the Program. Substitutions may be made at any time.

Location
This in-person training sessions will be held at:
NEPPA Training Center200 New Estate RoadLittleton, MA 01460

Instructor

Codie Perry
Manager of Safety and Training, Northeast Public Power Association
Codie graduated from Pratt Community College Line School in 2014 with an associate degree in Electrical Power Technology. He then worked for Kay Electric Cooperative in Blackwell, Oklahoma, where he spent 11 years. In that time, he received his Lineworker Certificate from Northwest Lineman College. In 2019, Codie received the “Above and Beyond” Award from the Oklahoma Association of Electric Cooperatives for providing emergency care for an individual in a vehicle accident while he was on the job. In his free time, he enjoys the outdoors and spending time with my family. Codie is NEPPA’s Manager of Safety and Training, moving to New Hampshire in early 2025 to join the NEPPA team.

Sarah Kubik
Manager of Marketing and Education, Northeast Public Power Association
Sarah graduated from Bryant University with a bachelor’s degree in business management and a double minor in sociology and environmental science. Following graduation, Sarah served in the United States Peace Corps as a youth development volunteer, living in Azerbaijan. Returning home, she entered the hospitality industry, gaining vaulable customer service and management experience. This led her to the world of association management, specifically condominium management, where she had a 10+ year career with The Dartmouth Group, eventually becoming their Director of Client Relations and Employee Experience. In 2024, she joined the public power industry as Manager of Education and Marketing for NEPPA. Sarah coordinates NEPPA’s education and training offerings and is in charge of association communications and promotion.

Questions?
Please contact training@neppa.org or call the office at (978) 540-2200.

Apprentice Lineworker Program - Year 1, Group A (Session I)
2026-01-27 08:00 - 2026-01-30 14:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program.

Eligibility: To enroll, student must be currently employed at a public power utility or contractor and be 18 years of age prior to the commencement of the program.

In addition to classroom time, students are expected to:

Self-study by reading the material
Track, record, and submit monthly apprenticeship reports of on-the-job training
Track, record and submit quarterly “competency” forms

Skill Assessment Rodeo:Each year, students participate in a Skills Assessment Rodeo. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills, and to reinforce the program’s focus on professionalism, safety, and proper technique.

CLICK HERE FOR MORE PROGRAM INFORMATION

Apprentice Lineworker Program - Year 1, Group B (Session I)
2026-02-03 08:00 - 2026-02-06 14:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program.

Eligibility: To enroll, student must be currently employed at a public power utility or contractor and be 18 years of age prior to the commencement of the program.

In addition to classroom time, students are expected to:

Self-study by reading the material
Track, record, and submit monthly apprenticeship reports of on-the-job training
Track, record and submit quarterly “competency” forms

Skill Assessment Rodeo:
Each year, students participate in a Skills Assessment Rodeo. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills, and to reinforce the program’s focus on professionalism, safety, and proper technique.

CLICK HERE FOR MORE PROGRAM INFORMATION

Apprentice Lineworker Program - Year 2, Group A (Session I)
2026-02-10 08:00 - 2026-02-13 14:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States

Tactical Tuesday - February
2026-02-10 14:00 - 15:00 | Virtual
Tactical Tuesday webinars are held on the second Tuesday of each month from 2:00pm – 3:00pm, virtually through Zoom. They are free to NEPPA members. Each month a different industry professional will present on a relevant public power topic, with opportunties to ask questions.

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Presenter: Todd Bard, Partner & Co-FounderLEE Thermal Energy Storage

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Topic:
Check back closer to the date!

Register here

Apprentice Lineworker Program - Year 2, Group B (Session I)
2026-02-17 08:00 - 2026-02-20 14:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States

2026 OSHA-10 General Industry
2026-02-24 08:00 - 2026-02-25 14:30 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
This OSHA 10-Hour General Industry course is a 2-day program being heldTuesday, February 24 & Wednesday, February 25, 2026 from8:00 am – 2:30 pm at theNEPPA Training Center (200 New Estate Road, Littleton MA 01460).

The goal is to give participants a heightened awareness of the hazards associated with electric utility work and understand control measures to avoid injuries. Each participant will be given an OSHA 10-Hour Card after successful completion of both days of classes. There are no prerequisites for this course and employees with little or no introduction to OSHA and its requirements are encouraged to attend.

register now

Who Should Attend
There are no prerequistes for this course and employees with little or no introduction to OSHA and its requirements are encouraged to attend.
This course is designed for:

New Hires
Lineworkers
Operations and Field Personnel
Office Managers and Staff
Human Resources
Engineers

Topics Include
The class outline is still being finalized and therefore these topics are subject to change.

Walking & Working Surfaces
Exit Routes
EAP
Fire Prevention & Protection
Ergonomics
Machine Guarding
Personal Protective & Equipment
Electrical Hazards
Hazard Communication Material
ARC FLASH/Insulate & Isolate

Agenda
Agenda details are subject to change.

DAY ONE Total Contact Hours: 5
08:00am – 09:15am FOCUS: Introduction to OSHA 1.25-hours
09:15am – 09:30am Break
09:30am – 10:30am FOCUS: Walking & Working Surfaces 1-hour
10:30am – 10:45am Break
10:45am – 11:45am FOCUS: Exit Routes, EAP, Fire Prevention & Protection 1-hour
11:45pm – 12:15pm Lunch
12:15pm – 01:15pm ELECTIVE: Ergonomics 1-hour
01:15pm – 01:30pm Break
01:30pm – 02:30pm ELECTIVE: Machine Guarding 1-Hour

DAY TWO Total Contact Hours: 5
08:00am – 09:00am FOCUS: Personal Protective & Equipment 1-hour
09:00am – 09:15am Break
09:15am – 10:15am FOCUS: Electrical Hazards 1-hour
10:15am – 10:30am Break
10:30am – 11:30am FOCUS/Hazard Communication 1-hour
11:30am – 12:00pm Lunch
12:00pm – 01:00pm ELECTIVE: Material Handling 1-hour
01:15pm – 01:30pm Break
01:30pm – 02:30pm OPTIONAL: ARC FLASH/Insulate & Isolate 1-hour

Instructor Bio

Mike Pazzanese
NEPPA Trainer
Mike joined NEPPA as part of the training team in April 2021. Mike is a Certified Utility Safety Professional (CUSP) with 41 years of experience in all aspects of electric and gas utility operations, as well as contractor management, employee health and safety, and utility technical training, particularly in underground distribution and cable splicing. Mike holds both the OSHA 30-hour General Industry and 20-hour Leadership Certifications. Mike is also an Authorized OSHA Trainer-General Industry. As a graduate of Bridgewater State University with a teaching degree, Mike’s background in utility and 11 years of technical training experience strengthens NEPPA’s capacity to provide top-tier training.

Registration
Upon completion of the Program, participants will receive an OSHA 10-Hour Card. Registration fees include coffee and lunch. If you have any dietary restrictions or considerations, please make note on your registration.
2026 Registration Fees:
Members: $165Non-Members: $295

register now

Cancellation Policy
Cancellations are accepted until Tuesday, February 10th (two weeks prior to the start of the class). Substitutions may be made at any time prior to the start of the class.

Questions?
Please contact training@neppa.org or call the office at (978) 540-2200.

Industry Day - Hosted by Shamrock Power Sales
2026-02-26 08:00 - 14:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
Thursday, February 26, 2026 | 8:00 am – 2:00 pmNEPPA Training Center – 200 New Estate Road, Littleton MA 01460
Industry days are packed full of hands-on demos, introducing you to new and innovative products. Hosted by one our affiliate members, attendees get access to learn, ask questions and see up close, what is up and coming in the industry.

This event is open to all members, but geared towards operations personnel and management.
Continental breakfast and lunch will be served.
This event is free for members of NEPPA.
Advance Registration Required

register now

What to Expect:

The agenda is currently being finalized…check back closer to the event date for more details!

Presenter:

Jake Kennedy Sales EngineerShamrock Power SalesCell 617-448-1406jake.kennedy@shamrockpower.com

Hoisting 1B-1D (March 2026)
2026-03-03 08:00 - 12:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
NEPPA offers hoisting Continuing Education and Test Prep classes for Hoisting 1B-1D: hoisting machines, i.e. cranes and bucket trucks.

Per mandated requirement, all classes are scheduled for 4 hours. These classes are for both, continuing education (to renew the license) and the test prep (to prepare for the test to receive a brand-new license). ONLY test prep attendees are NOT required to attend the full 4 hours of class.

Students attending classes for continuing education will need to bring their hoisting license for verification and will receive a certificate of completion at the end of each class. If the hoisting license is not brought to class for verification, or if the license has been expired for more than a year, the certificate will not be issued. In this case, you will have to take the test again. Those who attend for the test prep will receive information to study for the test.

Class Schedule
Hoisting 1B-1D class is scheduled once a year on March 3, 2026 at the NEPPA Training Center from 8:00am – 12 noon, however dates are subject to change and may be cancelled if there is lack of interest.

Location
NEPPA Training Center200 New Estate RoadLittleton, MA 01460

Registration Fees
2026 Registration fees include coffee/tea as well as a Certificate of Completion.

Members:
$90

Non-Members:
$180

Learn More About this Course

register now

Questions?
Please contact training@neppa.org or call the office at (978) 540-2200.

Apprentice Lineworker Program - Year 3, Group A (Session I)
2026-03-03 08:00 - 2026-03-06 14:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States

Hoisting 2A-2C (March 2026)
2026-03-04 08:00 - 12:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
NEPPA offers hoisting Continuing Education and Test Prep classes for Hoisting 2A-2C: Digging machines, i.e. excavators and backhoes.

Per mandated requirement, all classes are scheduled for 4 hours. These classes are for both, continuing education (to renew the license) and the test prep (to prepare for the test to receive a brand-new license). ONLY test prep attendees are NOT required to attend the full 4 hours of class.

Students attending classes for continuing education will need to bring their hoisting license for verification and will receive a certificate of completion at the end of each class. If the hoisting license is not brought to class for verification, or if the license has been expired for more than a year, the certificate will not be issued. In this case, you will have to take the test again. Those who attend for the test prep will receive information to study for the test.

Class Schedule
Hoisting 2A-2C class is scheduled to be held once a year on March 4, 2026 from 8:00 am-12 noon at the NEPPA Training Center, however dates are subject to change and may be cancelled if there is lack of interest.

Location
NEPPA Training Center200 New Estate RoadLittleton, MA 01460

Registration Fees
2026 registration fees include coffee/tea as well as a Certificate of Completion.

Members:
$90

Non-Members:
$180

Learn More About this Course

Register now

Questions?
Please contact training@neppa.org or call the office at (978) 540-2200.

Metering I Program
2026-03-10 08:00 - 2026-03-12 15:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
Metering I is a 3-day course held Tuesday, March 10th – Thursday, March 12th, 2026 from 8am – 3pm at theNEPPA Training Center (200 New Estate Road, Littleton, MA 01460)

NEPPA’s Metering I Program is designed to be an introduction to the fundamentals of meter equipment and safety. The Program will introduce how meters are used as an integral part of the distribution system and why their accurate and efficient readings are critical to a utility’s success.
Upon successful completion of the Program, students are awarded a Certificate of Completion.

WHO SHOULD ATTEND
This course is designed for:
• Intermediate or transitioning Meter Technicians
• Lineworkers
• Supervisors or Managers transitioning from other departments

LEARNING OBJECTIVES
Upon completion of the program, participants will be able to successfully:

Demonstrate a foundational/introductory knowledge of meter use, demand and digital vs. analog meters.
Practice hands-on safe installation and removal of a meter.
Calculate and demonstrate the safe measurement of electricity.
Recognize meter theft, revenue protection controls, and how to safely install service and conduct inspections.
Demonstrate a basic understanding of net metering, demand metering and reverse metering.
Accurately identify faulty equipment and troubleshoot solutions

COURSE PREREQUISITES
There are no prerequistes for this course. Students may choose to complete NEPPA’s Basic Electricity and Mathematics for Utility Operations course prior, in order to have a solid understanding of basic electricity concepts, theory and mathematics.
TESTING
This Program includes a Final Exam to demonstrate comprehension of the material (25 Questions).

SUPPLEMENTAL MATERIALS
In addition to the student binder with module printouts, students are provided with the following supplemental materials*:

Program T-Shirt
Calculator
Meter Socket Checks Handbook

* Materials will be provided for participants who have not already received equipment in other programs.

COURSE LOCATION
NEPPA Training Center200 New Estate RoadLittleton, MA 01460

AGENDA
These details are subject to change.

Day 1 – Tuesday8:00am – 3:00pm Basic Metering Math
Day 2 – Wednesday8:00 am Welcome & Introductions8:15 am Safety in Metering8:45 am Break9:00 am Introduction to Metering10:30 am Break10:45 am Mathematics for Metering Personnel11:30 am Lunch12:00 pm Review of Electric Circuits & Electrical Theory1:30 pm Demand Meters3:00 pm Adjourn

Day 3 – Thursday8:00 am Revenue Protection9:00 am Break9:15 am Introduction to Distributed Generation (DG) & Net Metering Techniques10:15 am Break10:30 am Metering Applications & Troubleshooting11:30 am Lunch12:00 pm Metering Applications & Troubleshooting (Cont.)2:00 pm Final Exam3:00 pm Certificates of Completion

REGISTRATION
2026 Registration fees includes supplemental materials listed above and lunch each day.
Members: $1,050
Non-Members: $1,650

Cancellations are accepted until two-weeks prior to the start of the program. Substitutions may be made at any time prior to the first session.

To register, please click the button below and complete your registration online.

register now

INSTRUCTOR

John Lanciani
Trainer
John grew up in Littleton, MA, graduating in 1988 and became an Apprentice Electrician for Interstate Electric. In 1990, he started working for Littleton Electric Light Department as an Apprentice Lineman, completing NEPPA’s Line School in 1994. John worked his way up from Journeyman Lineman to Engineering Technician, gaining skills on the more technical aspects of distribution such as substations, scada and automated distribution. He oversaw the meter department, planning for and installing Littleton Electric Light Department’s first AMR system and upgrading all metering to solid state. In the early 2000s, he worked to upgrade their substation by replacing the oil filled breakers with air insulated as well as replacing all mechanical relays w/ solid state. In 2005, John took on a supervisory role, overseeing line crews for after-hours coverage. He has been involved with public power his whole life, as his father was a lineman in Sterling, MA in the 50’s before becoming the Manager in Paxton and then Littleton. NEPPA is happy to have his expertise as an instructor, helping to expand NEPPA’s training program with this knowledge and experience.

LODGING
Lodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations, please see our lodging information page for details on discounted rates.

Lodging Information

QUESTIONS?
Please contact training@neppa.org or call the office at (978) 540-2200.

Apprentice Lineworker Program - Year 3, Group B (Session I)
2026-03-10 08:00 - 2026-03-13 14:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States

Tactical Tuesday - March
2026-03-10 14:00 - 15:00 | Virtual
Tactical Tuesday webinars are held on the second Tuesday of each month from 2:00pm – 3:00pm, virtually through Zoom. They are free to NEPPA members. Each month a different industry professional will present on a relevant public power topic, with opportunties to ask questions.



Presenter:Ryan Knight, Team Lead of Data & AI at Insource



Topic:Check back closer to the date!

Register here

Apprentice Lineworker Program - Year 4 (Session I)
2026-03-17 08:00 - 2026-03-20 14:00 | NEPPA Training Center, 200 New Estate Rd, Littleton, MA, 01460, United States
