BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//NEPPA - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:NEPPA
X-ORIGINAL-URL:https://neppa.org
X-WR-CALDESC:Events for NEPPA
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20230312T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20231105T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240507T070000
DTEND;TZID=America/New_York:20240509T150000
DTSTAMP:20260420T024554
CREATED:20230920T174011Z
LAST-MODIFIED:20240319T151552Z
UID:10000297-1715065200-1715266800@neppa.org
SUMMARY:2024 RodE&O Conference & Expo
DESCRIPTION:NEPPA’s 2024 RodE&O  Conference and Expo will be held May 7-9\, 2024 at The Nantasket Beach Resort (45 Hull Shore Drive\, Hull\, MA 02045). Join your professional colleagues for 2.5 days of skilled competition\, educational sessions\, roundtables\, networking\, sponsor exhibits\, and more! \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				Click Here for Conference Information and to Register
URL:https://neppa.org/event/2024-rodeo-conference-expo/
LOCATION:NH
CATEGORIES:RodE&O
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/09/2024-RodEO.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240506T130000
DTEND;TZID=America/New_York:20240506T140000
DTSTAMP:20260420T024554
CREATED:20240319T153739Z
LAST-MODIFIED:20240319T163252Z
UID:10000372-1715000400-1715004000@neppa.org
SUMMARY:2024 Benevolent Fund Golf Tournament
DESCRIPTION:The Benevolent Fund Golf Tournament gives attendees the opportunity to play 9 holes at the beautiful Widow’s Walk Golf Course in Scituate\, Massachusetts and support NEPPA’s Benevolent Fund at the same time!  \nIt is being held this year on Monday\, May 6th\, 2024\, which is the Monday before our RodE&O  Conference and Expo (May 7-9\, 2024 at The Nantasket Beach Resort in Hull) \nLocation:  \nWidow’s Walk Golf Course250 DriftwayScituate\, MA 02066 \n– Lunch 11:30 am– Shotgun start at 1:00 pm– Scramble format.– Prizes awards for: Top 3 Finishers\, Closet to the pin\, Longest Drive (Men & Women) \n \n \n \n \n  \n  \n \n \n \nClick below to view the RodE&O conference page. You will see a Benevolent tab with more details on this event\, as well as a Golf Tournament Registration button to allow you to register.  \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				Click Here for Tournament Information and to Register
URL:https://neppa.org/event/2024-benevolent-fund-golf-tournament/
LOCATION:Widow’s Walk Golf Course\, 250 Driftway\, Scituate\, MA\, 02066\, United States
CATEGORIES:RodE&O
ATTACH;FMTTYPE=image/jpeg:https://neppa.org/wp-content/uploads/2024/03/widowswalkjuly2020.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240430T080000
DTEND;TZID=America/New_York:20240503T140000
DTSTAMP:20260420T024554
CREATED:20231106T163108Z
LAST-MODIFIED:20231106T163111Z
UID:10000311-1714464000-1714744800@neppa.org
SUMMARY:Apprentice Lineworker Program -- Year 2\, Group B
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \nIn addition to classroom time\, students are expected to: \nSelf-study by reading the material \nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training \nTrack\, record and submit quarterly “competency” forms \nEach year\, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \nAttendance Policy \nStudents are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time\, training\, and competencies covered during those class days. To progress into the next year or to complete the Program\, all students must complete the full program requirements. \n  \nClick here for more information and to register \n  \nQuestions? Please contact training@neppa.org or call (978) 540-2200.
URL:https://neppa.org/event/apprentice-lineworker-program-year-2-group-b-2/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/11/2024-APP-LW.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240430T080000
DTEND;TZID=America/New_York:20240503T110000
DTSTAMP:20260420T024554
CREATED:20240226T123831Z
LAST-MODIFIED:20240227T121458Z
UID:10000364-1714464000-1714734000@neppa.org
SUMMARY:2024 Substation I Program - Session III
DESCRIPTION:NEPPA’s is pleased to offer the Substation I Program which is held in 4-day sessions 4 times a year.  Substation I is designed to be an introduction to substations including safety\, design\, operation\, equipment and theory.  Upon successful completion of the Program\, students are awarded a Certificate of Completion. \nIn addition to in-class lecture\, the Substation I Program incorporates hands-on application of concepts and testing\, field visits and tours of different installations\, and weekly testing including a final exam to demonstrate knowledge and comprehension of the course content. Each Friday of the session will be conducted virtually for review and testing. \nClick Here for More Course Information\n  \n  \n \n \n \n \n			\n				\n				\n				\n				\n				Who Should Attend\nThis program is designed for the following: \n\nLineworkers or operations employees\nSubstation Technicians\nEmployees or Supervisors transitioning from other departments\nEngineers\nConstruction Supervisors\nProject Managers\n\nCourse Dates & Hours \nDates are subject to change however advance notice will be provided\, as needed. \nSession III: Tuesday\, April 30 – Friday\, May 3\, 2024 \nDay 1 – Tuesday\, April 30 – 8:00am – 2:00pm (in person)Day 2 – Wednesday\, May 1 – 8:00am – 2:00pm (in person)Day 3 – Thursday\, May 2 – 8:00am – 2:00pm (in person)Day 4 – Friday\, May 3 – 8:00am – 11:00am (virtual) \n			\n				\n				\n				\n				\n				Learning Objectives \n\nRecognize safety hazards in a substation\nDemonstrate a foundational knowledge of how electricity is transmitted through substations\nPractice safely entering\, exiting and performing maintenance in a substation.\nApply concepts of the substation’s role in a distribution system.\nIdentify and classify equipment found in a substation\, including applicable safety precautions including PPE\nDemonstrate an understanding of SCADA\, as well as basic switching and tagging.\nAbility to deenergize and reenergize a power transformer\nRecognize applicable standards\, specifications and regulations such as OSHA and the National Electrical Safety Code (NESC).\n\n\n\n			\n				\n				\n				\n				\n				CLICK HERE FOR DETAILED AGENDA\n\n			\n				\n				\n				\n				\n				Registration Fees \nRegistration fees include coffee and lunch each day. If you have any dietary restrictions or considerations\, please make note on your registration. \nTotal Fee for all 4 Sessions: \n\n\n\nMembers:\n$2\,795\n\n\nNon-Members:\n$4\,150\n\n\n\n			\n				\n				\n				\n				\n				Cancellations\nCancellations are accepted until Tuesday\, March 5\, 2024. Substitutions may be made at any time prior to the start of the first session. \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				Register Now\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/2024-substation-i-program-session-iii/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Substation I Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/02/2024-Substation-I-16.9-updated-2.22.24.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240423T080000
DTEND;TZID=America/New_York:20240426T140000
DTSTAMP:20260420T024554
CREATED:20231106T162354Z
LAST-MODIFIED:20231106T162356Z
UID:10000307-1713859200-1714140000@neppa.org
SUMMARY:Apprentice Lineworker Program - Year 2\, Group A
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \nIn addition to classroom time\, students are expected to: \nSelf-study by reading the material \nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training \nTrack\, record and submit quarterly “competency” forms \nEach year\, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \nAttendance Policy \nStudents are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time\, training\, and competencies covered during those class days. To progress into the next year or to complete the Program\, all students must complete the full program requirements. \n  \nClick here for more information and to register \n  \nQuestions? Please contact training@neppa.org or call (978) 540-2200.
URL:https://neppa.org/event/apprentice-lineworker-program-year-2-group-a-2/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/11/2024-APP-LW.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240423T080000
DTEND;TZID=America/New_York:20240425T160000
DTSTAMP:20260420T024554
CREATED:20240205T161155Z
LAST-MODIFIED:20240410T132603Z
UID:10000341-1713859200-1714060800@neppa.org
SUMMARY:Public Utility Management Program (PUMP)
DESCRIPTION:NEPPA is pleased to offer the Public Utility Management Program (PUMP) again in 2024.  The (PUMP) begins in April and ends in November. It features 6 days of in-person training sessions and two additional 1/2-day-virtual sessions\, The in-person sessions will be held on April 23 – 25 and October 29 – 31\, 2024 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460).  Each of these 3-day session will include information on leadership challenges\, best practices\, knowledge/skill/behavior development\, and practical applications. One virtual sessions will be held on June 4th and September 24\, 2024. Each ½-day virtual session will cover additional presentation content that is of interest to the participants\, along with application of learning with coaching and sharing of experiences based on individual learning plan objectives and assignments. \n  \nPUMP is a robust course of study and interaction which covers a variety of management\, leadership\, and operations disciplines necessary for leaders of Public Power\, today and in the future.  Due to the extremely interactive nature of this training experience\, class size is limited. \nUpon successful completion of the Program\, participants will have gained 39 Professional Development Hours\, a Certificate of Completion and special recognition for completing the Program. \n			\n				\n				\n				\n				\n				Who Should Attend\nTo help position public power to address the growing number of retirements and position changes in the industry\, PUMP is designed for anyone who wants to learn what it takes to be an effective leader including: \n  \n• General Managers• General Foremen• Assistant General Managers• Supervisors• Managers or Team Leads• Aspiring Leaders \n  \nThe Program is designed to address varying levels of experience and perspectives\, from utilities of varying sizes and complexities. Participants may have significant management experience and responsibilities\, be individual contributors with oversight\, or individuals expected to rise into management in the future. \n			\n				\n				\n				\n				\n				What makes PUMP different? \nNow in its 32nd year\, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn\, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough\, interactive professional development.\n\n			\n				\n				\n				\n				\n				In-Person and Virtual Sessions & Agenda \nThe 6-Day Program is split into two sessions\, held in April and October. \nThe 2-Virtual half day sessions will by June and September \nClick here to download the detailed agenda\n  \nProgram Objectives\nThe Public Utility Management Program is designed to accomplish the following objectives: \n\nProvide an overview of leadership philosophy and key leadership concepts\, specifical for Public Power organizations.\nEnable participants to better understand their own leadership styles\, strengths and limitations to support ongoing learning and development\nBuild competencies that encourage leadership development in a diverse work environment\nDevelop specific knowledge\, skills and practices around Public Power including utility operations\, finances\, and management.\nHelp participants build and sustain cultures of safe and effective operations.\nUnderstand and build awareness around trends\, technologies\, challenges and changes that impact the utility of the future.\nCreate an interactive learning environment that supports practical application of concepts and uses real-world utility examples.\nEnsure transfer and application of learning to an on-the-job setting.\n\n \n			\n				\n				\n				\n				\n				Topics Covered \nThe following topics will be covered in the Program: \n  \n• Overview of the Electric Utility Industry• Local Public Power System• Financial Management• Introduction to Leadership• Self-Awareness• Organization Awareness• Character• Community• Empowerment• Service• Customer Relations• Sustainability• Strategic Planning• Governance• Delivering Value to Your Organization as a Leader \n			\n				\n				\n				\n				\n				For more detailed informtion\n			\n				\n				\n				\n				\n				Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all program materials\, supplemental assignments\, certificates and special recognition. \nMembers: $3\,195 \nNon-Members: $5\,150 \n\n			\n				Register Now\n			\n				\n				\n				\n				\n				Cancellations \nCancellations are accepted until Tuesday\, Apirl 9\, 2024 (two-weeks prior to the start of the Program). Substitutions may be made at any time prior to Session I. \n			\n				\n				\n				\n				\n				Location \nThese in-person training sessions will be held at:             \nNEPPA Training Center200 New Estate RoadLittleton\, MA 01460 \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/public-utility-management-program-pump-2/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:PUMP
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/02/2024-PUMP-16.9-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240418T083000
DTEND;TZID=America/New_York:20240418T100000
DTSTAMP:20260420T024554
CREATED:20240320T152315Z
LAST-MODIFIED:20240404T141556Z
UID:10000374-1713429000-1713434400@neppa.org
SUMMARY:@ Your-Site Virtual Training - Personal Protective Equipment
DESCRIPTION:Personal Protective Equiptment\n			\n				\n				\n				\n				\n				April 18\, 2024 | Virtual (8:30 am – 10:30 am)\n			\n				\n				\n				\n				\n				\n\n\n\n\nAt NEPPA\, we are committed to helping our members enhance their safety awareness and develop effective training and risk management programs to better prepare and protect their organizations and employees.  \nAs part of our commitment to our members to provide high-quality technical and safety training we are pleased to continue offering live\, instructor-led @Your-Site Virtual Training sessions. \n@Your-Site: Virtual – Session Schedule & Length \nAll sessions will be recorded and made available to any registrants unable to participate at the time of the training. Sessions are scheduled for 90-minutes which includes 15-minutes for Q&A. Recordings are available for 1-year after the date of broadcast. \n\n\n\n\n\n			\n				\n				\n				\n				\n				\n\n\n\n\nYour-Site Virtual(90-minute training (8:30 am – 10:00 am)Dates are subject to change \nRegistration Fees for @Your-Site: Virtual TrainingParticipant may register for either an individual sessions: \nNEPPA Member:  $55 per personNon-Member:  $110 per person \n\n\n\n\n\n			\n				\n				\n				\n				\n				To register up to 5 participants\, please click the button below to complete the form. To process a bulk registration of more than 5\, please email training@neppa.org. \nOnce NEPPA receives and processes your registration\, participants will receive an auto-generated email with unique login credentials to access each of the individual the sessions. \n\n			\n				\n				\n				\n				\n				\n\n\n\nREGISTER NOW\n\n\n\n\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Questions?  Please contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/your-site-virtual-training-personal-protective-equipment/
LOCATION:Virtually
CATEGORIES:@Your-Site Virtual
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2022/12/@Your-Site-Virtual-Banner-Less-1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240417T083000
DTEND;TZID=America/New_York:20240417T100000
DTSTAMP:20260420T024554
CREATED:20240320T152100Z
LAST-MODIFIED:20240328T190942Z
UID:10000373-1713342600-1713348000@neppa.org
SUMMARY:@ Your-Site Virtual Training - Underground Distribution Review
DESCRIPTION:Underground Distribution Review\n			\n				\n				\n				\n				\n				April 17\, 2024 | Virtual (8:30 am – 10:30 am)\n			\n				\n				\n				\n				\n				\n\n\n\n\nAt NEPPA\, we are committed to helping our members enhance their safety awareness and develop effective training and risk management programs to better prepare and protect their organizations and employees.  \nAs part of our commitment to our members to provide high-quality technical and safety training we are pleased to continue offering live\, instructor-led @Your-Site Virtual Training sessions. \n@Your-Site: Virtual – Session Schedule & Length \nAll sessions will be recorded and made available to any registrants unable to participate at the time of the training. Sessions are scheduled for 90-minutes which includes 15-minutes for Q&A. Recordings are available for 1-year after the date of broadcast. \n\n\n\n\n\n			\n				\n				\n				\n				\n				\n\n\n\n\nYour-Site Virtual(90-minute training (8:30 am – 10:00 am)Dates are subject to change \nRegistration Fees for @Your-Site: Virtual TrainingParticipant may register for either an individual sessions: \nNEPPA Member:  $55 per personNon-Member:  $110 per person \n\n\n\n\n\n			\n				\n				\n				\n				\n				To register up to 5 participants\, please click the button below to complete the form. To process a bulk registration of more than 5\, please email training@neppa.org. \nOnce NEPPA receives and processes your registration\, participants will receive an auto-generated email with unique login credentials to access each of the individual the sessions. \n\n			\n				\n				\n				\n				\n				\n\n\n\nREGISTER NOW\n\n\n\n\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Questions?  Please contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/your-site-virtual-training-underground-distribution-review-2/
LOCATION:Virtually
CATEGORIES:@Your-Site Virtual
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2022/12/@Your-Site-Virtual-Banner-Less-1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240409T140000
DTEND;TZID=America/New_York:20240409T150000
DTSTAMP:20260420T024554
CREATED:20231115T203836Z
LAST-MODIFIED:20240215T140428Z
UID:10000330-1712671200-1712674800@neppa.org
SUMMARY:Tactical Tuesday
DESCRIPTION:What’s happening on the DC Hill…\n			\n				\n				\n				\n				\n				  \nPresenter:  Elizabeth Whitney\, Meguire Whitney \n			\n				Register Now
URL:https://neppa.org/event/tactical-tuesday-20/
LOCATION:Virtually
CATEGORIES:Tactical Tuesday
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/01/Tactical-Tuesday-Cal-1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240409T080000
DTEND;TZID=America/New_York:20240412T140000
DTSTAMP:20260420T024554
CREATED:20231106T161719Z
LAST-MODIFIED:20231106T161722Z
UID:10000303-1712649600-1712930400@neppa.org
SUMMARY:Apprentice Lineworker Program - Year 1\, Group B
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \nIn addition to classroom time\, students are expected to: \nSelf-study by reading the material \nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training \nTrack\, record and submit quarterly “competency” forms \nEach year\, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \nAttendance Policy \nStudents are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time\, training\, and competencies covered during those class days. To progress into the next year or to complete the Program\, all students must complete the full program requirements. \n  \nClick here for more information and to register \n  \nQuestions? Please contact training@neppa.org or call (978) 540-2200.
URL:https://neppa.org/event/apprentice-lineworker-program-year-1-group-b-2/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/11/2024-APP-LW.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240409T080000
DTEND;TZID=America/New_York:20240412T110000
DTSTAMP:20260420T024554
CREATED:20240226T123957Z
LAST-MODIFIED:20240227T122333Z
UID:10000360-1712649600-1712919600@neppa.org
SUMMARY:2024 Substation I Program - Session II
DESCRIPTION:NEPPA’s is pleased to offer the Substation I Program which is held in 4-day sessions 4 times a year.  Substation I is designed to be an introduction to substations including safety\, design\, operation\, equipment and theory.  Upon successful completion of the Program\, students are awarded a Certificate of Completion. \nIn addition to in-class lecture\, the Substation I Program incorporates hands-on application of concepts and testing\, field visits and tours of different installations\, and weekly testing including a final exam to demonstrate knowledge and comprehension of the course content. Each Friday of the session will be conducted virtually for review and testing. \nClick Here for More Course Information \n \n \n  \n \n  \n \n  \n \n \n \n \n  \n \n \n  \n \n  \n \n \n  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n  \n \n \n \n \n  \n \n \n \n  \n \n \n \n \n \n \n \n			\n				\n				\n				\n				\n				Who Should Attend\nThis program is designed for the following: \n\nLineworkers or operations employees\nSubstation Technicians\nEmployees or Supervisors transitioning from other departments\nEngineers\nConstruction Supervisors\nProject Managers\n\nCourse Dates & Hours \nDates are subject to change however advance notice will be provided\, as needed. \nSession II: Tuesday\, April 9 – Friday April 12\, 2024 \nDay 1 – Tuesday\, April 9 – 8:00am – 2:00pm (in person)Day 2 – Wednesday\, April 10 – 8:00am – 2:00pm (in person)Day 3 – Thursday\, April 11 – 8:00am – 2:00pm (in person)Day 4 – Friday\, April 12 – 8:00am – 11:00am (virtual) \n			\n				\n				\n				\n				\n				Learning Objectives \n\nRecognize safety hazards in a substation\nDemonstrate a foundational knowledge of how electricity is transmitted through substations\nPractice safely entering\, exiting and performing maintenance in a substation.\nApply concepts of the substation’s role in a distribution system.\nIdentify and classify equipment found in a substation\, including applicable safety precautions including PPE\nDemonstrate an understanding of SCADA\, as well as basic switching and tagging.\nAbility to deenergize and reenergize a power transformer\nRecognize applicable standards\, specifications and regulations such as OSHA and the National Electrical Safety Code (NESC).\n\n\n\n			\n				\n				\n				\n				\n				CLICK HERE FOR DETAILED AGENDA\n\n			\n				\n				\n				\n				\n				Registration Fees \nRegistration fees include coffee and lunch each day. If you have any dietary restrictions or considerations\, please make note on your registration. \n Total Fee for all 4 Sessions: \n\n\n\nMembers:\n$2\,795\n\n\nNon-Members:\n$4\,150\n\n\n\n			\n				\n				\n				\n				\n				Cancellations\nCancellations are accepted until Tuesday\, March 5\, 2024. Substitutions may be made at any time prior to the start of the first session. \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				Register Now\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/2024-substation-i-program-session-ii/
LOCATION:NH
CATEGORIES:Substation I Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/02/2024-Substation-I-16.9-updated-2.22.24.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240402T080000
DTEND;TZID=America/New_York:20240405T140000
DTSTAMP:20260420T024555
CREATED:20231106T160804Z
LAST-MODIFIED:20231106T160807Z
UID:10000299-1712044800-1712325600@neppa.org
SUMMARY:Apprentice Lineworker Program - Year 1 - Group A
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \nIn addition to classroom time\, students are expected to: \nSelf-study by reading the material \nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training \nTrack\, record and submit quarterly “competency” forms \nEach year\, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \nAttendance Policy \nStudents are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time\, training\, and competencies covered during those class days. To progress into the next year or to complete the Program\, all students must complete the full program requirements. \n  \nClick here for more information and to register \n  \nQuestions? Please contact training@neppa.org or call (978) 540-2200.
URL:https://neppa.org/event/apprentice-lineworker-program-year-1-group-a/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/11/2024-APP-LW.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240402T080000
DTEND;TZID=America/New_York:20240404T140000
DTSTAMP:20260420T024555
CREATED:20240130T151818Z
LAST-MODIFIED:20240130T185633Z
UID:10000340-1712044800-1712239200@neppa.org
SUMMARY:Underground Residential Distribution Program (URD)
DESCRIPTION:****NEW Program****\n			\n				\n				\n				\n				\n				 \n\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				NEPPA’s Underground Residential Distribution (URD) Program will be held April 2 – 4\, 2024\, at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460). \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Click here for more information\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				Register Now\n			\n				\n				\n				\n				\n				Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/underground-residential-distribution-program-urd-2/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Underground Residential Distribution (URD)
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/01/URD-Web-Banner-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240328T083000
DTEND;TZID=America/New_York:20240328T130000
DTSTAMP:20260420T024555
CREATED:20240108T205052Z
LAST-MODIFIED:20240226T130947Z
UID:10000338-1711614600-1711630800@neppa.org
SUMMARY:General Foreman Roundtable
DESCRIPTION:2024 General Foreman RoundtableMarch 28\, 2024 (8:30 am – 1:00 pm) | NEPPA Training Center\n\nNEPPA will be having a General Foreman’s Roundtable\, Thursday\, March 28\, 2024 hosted by NEPPA.   \n Agenda \n\n\nThe agenda is being finalized and is therefore subject to change.\n8:30 am       Coffee & Baked Goods Available \n9:00 am       Welcome & Scope of GF RT Meetings – Anthony Calascibetta\, CUSP NEPPA Director of Safety & Training \n9:15 am       Introductions – Facilitator:  Ken Rollins\, Safety Trainer NEPPA \n 9:30 am       Near-Miss Information (Discussion on how to share Best Practices and Lessons Learned). – Presenter: Anthony Calascibetta               \n10:15 am      Break  \n10:30 am      Shifting Seasons (Capitol Projects) – Presenter: Ken Rollins and Dan Flynn  \nElectric utility capital projects typically refer to significant investments made by electric utility companies in infrastructure\, facilities\, equipment\, and technology to improve\, expand\, or maintain their electricity generation\, transmission\, and distribution systems. These projects are essential for ensuring reliable electricity supply\, meeting growing demand\, complying with regulations\, and integrating renewable energy sources. \n\nCrew Commitment / Staff Meeting to discuss upcoming projects.\nHiring Contractors to fill the void.\nProcurement placement.\nBalancing Budgets.\nIs your crew willing to work scheduled overtime? Is it long days or weekends?\n\n11:15 am      Work Zone Safety – Presenter: Anthony Calascibetta\, CUSP NEPPA Director of Safety & Training \nNoon            Lunch and Next Meeting Discussion \n1:00 pm       Adjourn \n \n\n			\n				\n				\n				\n				\n				Click here for printable agenda\n			\n				\n				\n				\n				\n				RegistrationMembers:  $50.00Non-Members:  $75.00\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				Register NOW\n			\n				\n				\n				\n				\n				Questions?  Don’t hesitate to call the office at (978) 540-2200.
URL:https://neppa.org/event/general-foreman-roundtable-5/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Roundtables
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/01/2024-GF-RT-3.28.24-banner.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240326T080000
DTEND;TZID=America/New_York:20240327T143000
DTSTAMP:20260420T024555
CREATED:20240216T125123Z
LAST-MODIFIED:20240319T134313Z
UID:10000347-1711440000-1711549800@neppa.org
SUMMARY:Metering I Program
DESCRIPTION:NEPPA’s Metering I Program will be held March 26 – 27\, 2024 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460). \nNEPPA’s Metering I Program is designed to be an introduction to the fundamentals of meter equipment and safety. The Program will introduce how meters are used as an integral part of the distribution system and why their accurate and efficient readings are critical to a utility’s success. \n			\n				MORE COURSE DETAILS\n			\n				\n				\n				\n				\n				Who Should Attend\nMetering I is designed for: \n\nNew or Transitioning Meter Technicians\nLineworkers\nSupervisors or Managers transitioning from other departments\n\nLearning Objectives \n\nDemonstrate a foundational/introductory knowledge of meter use\, demand and digital vs. analog meters.\nPractice hands-on safe installation and removal of a meter\nCalculate and demonstrate the safe measurement of electricity\nRecognize meter theft\, revenue protection controls\, and how to safely install service and conduct inspections.\nDemonstrate a basic understanding of net metering\, demand metering and bi-directional metering.\nAccurately identify faulty equipment and troubleshoot solutions\n\nCLICK HERE TO VIEW DETAILED AGENDA\n			\n				\n				\n				\n				\n				 Registration \nRegistration fees includes supplemental materials above\, as well as\, coffee and lunch each day. If you have any dietary or other restrictions\, please note them on your registration. \n\n\n\nMembers:\n$975\n\n\nNon-Members:\n$1\,500\n\n\n\n  \nCancellation Policy \nCancellations are accepted until Tuesday\, March 12\, 2024 (two weeks prior to the start of the class). Substitutions may be made at any time prior to the start of the class.  \n  \n			\n				Register Now\n			\n				\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				Questions?  Please contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/2024-metering-i-program/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Metering I Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/02/2024-METERING-I-16.9-2.12.24.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240319T080000
DTEND;TZID=America/New_York:20240322T140000
DTSTAMP:20260420T024555
CREATED:20231106T164455Z
LAST-MODIFIED:20231106T164458Z
UID:10000318-1710835200-1711116000@neppa.org
SUMMARY:Apprentice Lineworker Program - Year 4
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \nIn addition to classroom time\, students are expected to: \nSelf-study by reading the material \nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training \nTrack\, record and submit quarterly “competency” forms \nEach year\, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \nAttendance Policy \nStudents are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time\, training\, and competencies covered during those class days. To progress into the next year or to complete the Program\, all students must complete the full program requirements. \n  \nClick here for more information and to register \n  \nQuestions? Please contact training@neppa.org or call (978) 540-2200.
URL:https://neppa.org/event/apprentice-lineworker-program-year-4-3/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/11/2024-APP-LW.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240319T080000
DTEND;TZID=America/New_York:20240322T110000
DTSTAMP:20260420T024555
CREATED:20240215T194432Z
LAST-MODIFIED:20240227T121134Z
UID:10000359-1710835200-1711105200@neppa.org
SUMMARY:2024 Substation I Program - Session I
DESCRIPTION:NEPPA’s is pleased to offer the Substation I Program which is held in 4-day sessions 4 times a year.  Substation I is designed to be an introduction to substations including safety\, design\, operation\, equipment and theory.  Upon successful completion of the Program\, students are awarded a Certificate of Completion. \nIn addition to in-class lecture\, the Substation I Program incorporates hands-on application of concepts and testing\, field visits and tours of different installations\, and weekly testing including a final exam to demonstrate knowledge and comprehension of the course content. Each Friday of the session will be conducted virtually for review and testing. \nClick Here for More Course Information\n  \n			\n				\n				\n				\n				\n				\n\n\n\n\nWho should Attend\nThis program is designed for the following: \n\nLineworkers or operations employees\nSubstation Technicians\nEmployees or Supervisors transitioning from other departments\nEngineers\nConstruction Supervisors\nProject Managers\n\nCourse Dates & Hours  \nDates are subject to change however advance notice will be provided\, as needed. \nSession I: Tuesday\, March 19 – Friday\, March 22\, 2024 \nDay 1 – Tuesday\, March 19 – 8:00am – 3:00pm (in person)Day 2 – Wednesday\, March 20 – 8:00am – 2:00pm (in person)Day 3 – Thursday\, March 21 – 8:00am – 2:00pm (in person)Day 4 – Friday\, March 22 – 8:00am – 11:00am (virtual) \n			\n				\n				\n				\n				\n				Learning Objectives \n\nRecognize safety hazards in a substation\nDemonstrate a foundational knowledge of how electricity is transmitted through substations\nPractice safely entering\, exiting and performing maintenance in a substation.\nApply concepts of the substation’s role in a distribution system.\nIdentify and classify equipment found in a substation\, including applicable safety precautions including PPE\nDemonstrate an understanding of SCADA\, as well as basic switching and tagging.\nAbility to deenergize and reenergize a power transformer\nRecognize applicable standards\, specifications and regulations such as OSHA and the National Electrical Safety Code (NESC).\n\n\n\n			\n				\n				\n				\n				\n				CLICK HERE FOR DETAILED AGENDA\n\n			\n				\n				\n				\n				\n				Registration Fees \nRegistration fees include coffee and lunch each day. If you have any dietary restrictions or considerations\, please make note on your registration. \nTotal Fee for all 4 Sessions: \n\n\n\nMembers:\n$2\,795\n\n\nNon-Members:\n$4\,150\n\n\n\n			\n				\n				\n				\n				\n				Cancellations\nCancellations are accepted until Tuesday\, March 5\, 2024. Substitutions may be made at any time prior to the start of the first session. \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				Register Now\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/2024-substation-i-program-session-i/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Substation I Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/02/2024-Substation-I-16.9-updated-2.22.24.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240319T080000
DTEND;TZID=America/New_York:20240319T150000
DTSTAMP:20260420T024555
CREATED:20240207T163907Z
LAST-MODIFIED:20240402T115331Z
UID:10000346-1710835200-1710860400@neppa.org
SUMMARY:Basic Electricity & Mathematics for Utility Operations
DESCRIPTION:NEPPA is offering a 1-day basic and technical prerequisite course for anyone looking to attend technical programs or to gain a basic understanding of electrical theory\, concepts and mathematic principles. \nNEPPA’s Basic Electricity & Mathematics for Utility Operations course is scheduled to be held on March 19\, 2024 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460). \nBasic Electricity & Mathematics for Utility Operations is designed to be an introduction to the electrical concepts and mathematic principles needed to understand electricity and electrical equipment. This course is a foundational level course that is a basis for additional course work in specific disciplines such as substation\, overhead lines and metering. \n			\n				\n				\n				\n				\n				Who Should Attend\nBasic Electricity & Mathematics is designed for: \nAll field operations personnel including: \n>Meter Technicians>Lineworkers>Substation Technicians>Customer Service or Office Personnel looking to understand the product they sell every day>Supervisors or Managers transitioning from other departments or disciplines \n  \n			\n				\n				\n				\n				\n				Location\nThis 1-day\, in-person training will be held at: NEPPA Training Center 200 New Estate Road Littleton\, MA 01460 \n \n			\n				\n				\n				\n				\n				Learning Objectives \n\nPractice and solve mathematic problems used in electrical power measurements\nDemonstrate a basic understanding of electrical theory including electricity and magnetism\nAbility to differentiate between how DC and AC circuits function\nExplain the difference and interconnection of generation\, transmission and distribution of electricity\nDemonstrate an understanding of energy and demand\, and the difference between Kw and Kwh\nAbility to recognize the utmost importance of electrical safety\n\n\n			\n				\n				\n				\n				\n				Agenda\n Agenda details are subject to change. \n 8:00 am        Welcome & Introductions8:15 am        Module 1: Basic Electricity9:45 am        Break10:00 am      Module 2: Basic Mathematics11:30 am      Lunch12:00 pm      Module 3: Electric Power & Energy1:00 pm        Module 4: Electrical Safety1:30 pm        Module 5: Power System Overview3:00 pm        Adjourn  \n			\n				\n				\n				\n				\n				Click here to download the detailed agenda \n			\n				\n				\n				\n				\n				Course Prerequisites  There is no prerequisite for Basic Electricity & Mathematics for Utility Operations.  This course is a basic\, foundational course for NEPPA’s technical training programs. \n			\n				\n				\n				\n				\n				RegistrationRegistration fees include coffee and lunch each day. If you have any dietary or other restrictions\, please note them on your registration.  \n\n\n\nMembers:\n$285\n\n\nNon-Members:\n$565\n\n\n\n\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				REGISTRATION CLOSED\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Cancellations Cancellations are accepted until Tuesday\, March 5\, 2024 (two weeks prior to the start of the class). Substitutions may be made at any time prior to the start of the class. \n			\n				\n				\n				\n				\n				Instructor \n			\n				\n				\n				\n				\n				\n				\n					Anthony Calascibetta\, CUSP\n					Director of Safety & Training \n					Anthony is NEPPA’s Director of Safety & Training. He has 40 years of Electrical experience and 25 years of Electric Utility experience. Starting out as a Lineworker\, he moved to the Substation Division as a Lead Substation Technician. \nHe is proficient in relay testing\, transformer testing\, circuit breaker testing\, and all aspects of wiring in overhead\, underground\, metering\, and substations. \nAnthony is an OSHA Authorized General Industry Trainer\, and OSHA Authorized Construction Trainer. \n					\n				\n			\n				\n				\n				\n				\n				Lodging\nLodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations\, please contact any of the following hotels directly and be sure to mention you’re with NEPPA (or the appropriate code/account number) to receive the negotiated rate: \n  \nCourtyard by Marriott Littleton  \nJanuary 1 – April 30\, 2024 – $142/night + taxMay 1 – October 31\, 2024 – $168/night + taxNovember 1 – December 31\, 2024 – $142/night + tax102 Constitution AvenueLittleton\, MA 01460(978) 540-5040   \nReservation Link:  https://www.marriott.com/event-reservations/reservation-link.mi?id=1677160713279&key=CORP&app=resvlink \n  \nThe Boxboro Regency Hotel & Conference Center – $99/night + tax \n242 Adams PlaceBoxborough\, MA 01719(978) 263-8701 \n  \nThe Westford Regency Hotel & Conference Center – $119/night +tax \n219 Littleton RoadWestford\, MA 01886(978) 692-8200 \n  \nSpringHill Suites Devens Common Center – 10% Discount on Prevailing rate at time of booking. \n27 Andrews ParkwayDevens\, MA 01434(978) 772-3030 \n  \nHilton Garden Inn Devens – 10% Discount on Prevailing rate at time of booking. \n59 Andrews ParkwayDevens\, MA 01434(978) 772-0600 \n			\n				\n				\n				\n				\n				Questions?   Please contact training@neppa.org or call the office at (978) 540-2200. \n 
URL:https://neppa.org/event/2024-basic-electricity-mathematics-for-utility-operations/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Basic Electricity & Mathematics for Utility Operations
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/02/BEM-16.9-1-2.7.24.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240312T140000
DTEND;TZID=America/New_York:20240312T150000
DTSTAMP:20260420T024555
CREATED:20231115T203356Z
LAST-MODIFIED:20240222T165528Z
UID:10000329-1710252000-1710255600@neppa.org
SUMMARY:Tactical Tuesday - Climate Resilience Planning for Utilities
DESCRIPTION:Climate Resilience Planning for Utilities\n			\n				\n				\n				\n				\n				  \nPresenter:  Ashton Raffety\, & Charles Doktycz\, Argonne National Laboratory  \n			\n				Register Now
URL:https://neppa.org/event/tactical-tuesday-19/
LOCATION:Virtually
CATEGORIES:Tactical Tuesday
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/01/Tactical-Tuesday-Cal-1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240312T080000
DTEND;TZID=America/New_York:20240315T140000
DTSTAMP:20260420T024555
CREATED:20231106T163922Z
LAST-MODIFIED:20231106T172904Z
UID:10000314-1710230400-1710511200@neppa.org
SUMMARY:Apprentice Lineworker Program - Year 3
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \nIn addition to classroom time\, students are expected to: \nSelf-study by reading the material \nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training \nTrack\, record and submit quarterly “competency” forms \nEach year\, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \nAttendance Policy \nStudents are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time\, training\, and competencies covered during those class days. To progress into the next year or to complete the Program\, all students must complete the full program requirements. \n  \nClick here for more information and to register \n  \nQuestions? Please contact training@neppa.org or call (978) 540-2200.
URL:https://neppa.org/event/apprentice-lineworker-program-year-3-3/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/11/2024-APP-LW.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240306
DTEND;VALUE=DATE:20240308
DTSTAMP:20260420T024555
CREATED:20241217T160702Z
LAST-MODIFIED:20241217T161033Z
UID:10000432-1709683200-1709855999@neppa.org
SUMMARY:NEPPA Board of Directors Meeting
DESCRIPTION:Newport\, RI   \nFor more informtion please contact the NEPPA office at (978) 540-2200. \n  \n 
URL:https://neppa.org/event/neppa-board-of-directors-meeting-5/
LOCATION:NH
CATEGORIES:Board of Directors
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/12/NEPPA-BOD.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240305T080000
DTEND;TZID=America/New_York:20240306T120000
DTSTAMP:20260420T024555
CREATED:20240112T224036Z
LAST-MODIFIED:20240228T135016Z
UID:10000339-1709625600-1709726400@neppa.org
SUMMARY:Hoisting 1B - 1D - 2A-2C
DESCRIPTION:NEPPA offers hoisting Continuing Education and Test Prep classes for: \n> Hoisting 1B-1D: hoisting machines\, i.e. cranes and bucket trucks\n> Hoisting 2A-2C: digging machines\, i.e. excavators and backhoes \nPer mandated requirement\, all classes are scheduled for 4 hours. These classes are for both\, continuing education (to renew the license) and the test prep (to prepare for the test to receive a brand-new license). \nONLY test prep attendees are NOT required to attend the full 4 hours of class. \nStudents attending classes for continuing education will need to bring their hoisting license for verification and will receive a certificate of completion at the end of each class. If the hoisting license is not brought to class for verification\, or if the license has been expired for more than a year\, the certificate will not be issued. In this case\, you will have to take the test again. Those who attend for the test prep will receive information to study for the test. \n			\n				\n				\n				\n				\n				Class Schedule*\nHoisting classes are scheduled to be held quarterly at the NEPPA Training Center\, however dates are subject to change and may be cancelled if there is lack of interest. \nHoisting Training is also offered @Your-Site. Please indicate your preference on the registration form. \n1B-1D Hoisting Class – (8:00 am – Noon) \nMarch 5\, 2024July 23\, 2024October 15\, 2024    \n2A-2C Hoisting Class – (8:00 am – Noon) \nMarch 6\, 2024 July 23\, 2024 October 16\, 2024  \n* To request a 2D Hoisting Class\, contact NEPPA at (978) 540-2200. \n			\n				\n				\n				\n				\n				Location\nNEPPA Training Center\n200 New Estate Road\nLittleton\, MA 01460\n\n			\n				\n				\n				\n				\n				Registration Fees\nRegistration fees include coffee as well as a Certificate of Completion.\n\n\n\nMembers:\n$80\n\n\nNon-Members:\n$160\n\n\n\n			\n				\n				\n				\n				\n				If you are looking to hold Hoisting Training @Your-Site\, please be sure to select “1B-1D Hoisting: @Your-Site” or “2A-2C Hoisting: @Your-Site” on the registration form.  \nClasses scheduled @Your-Site are subject to the same per person and minimum class size as other 3-hour @Your-Site Training Sessions: \n          NEPPA Members (Utility & Affiliate) \n$80 per person\, minimum $675 (i.e. 9 participants) \nNon-Members \n$160 per person\, minimum $1\,350 (i.e. 9 participants) \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				Register Now for Hoisting 1B - 1D\n			\n				Register Now for Hoisting 2A - 2C\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/hoisting-1b-1d-5/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Hoisting
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/01/Hoisting-1B-1C_-2A-2C-16.9-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240228T080000
DTEND;TZID=America/New_York:20240229T140000
DTSTAMP:20260420T024555
CREATED:20240102T211342Z
LAST-MODIFIED:20240226T204707Z
UID:10000333-1709107200-1709215200@neppa.org
SUMMARY:Crew Leadership Program - NH
DESCRIPTION:NEPPA’s is pleased to offer our revitalized Crew Leadership Program in two locations this year.   \n			\n				\n				\n				\n				\n				Course Dates & Hours\n			\n				\n				\n				\n				\n				February 28 – 29\, 2024 – Plymouth\, NHOctober 16 – 17\, 2024 – Littleton\, MA(8:00 am – 2:00 pm) \nCrew Leadership is offer every other year\, and will be offered again in 2026. \nCrew Leadership Program is designed to build upon existing leadership skills to work more effectively and efficiently in the field\, while meeting standards and regulatory requirements. \nIn addition to in-class lecture\, the Crew Leadership Program includes a final exam to demonstrate knowledge and comprehension of the course content. \nUpon successful completion of the Program\, students are awarded a Certificate of Completion. \nClick here to download the 2024 detailed agenda. \n			\n				\n				\n				\n				\n				Who Should Attend\nThis program is designed for the following: \n\nCurrent or aspiring crew leaders\nLineworkers or operations employees\nEmployees or Supervisors transitioning from other departments\nConstruction Supervisors\nProject Managers\n\n			\n				\n				\n				\n				\n				Locations\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				February 28 – 29\, 2024 \nThe Common Man Inn 231 Main StreetPlymouth\, NH 03264 \n			\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				October 16 – 17\, 2024\nNEPPA Training Center 200 New Estate RoadLittleton\, MA 01460 \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Learning Objectives \nUpon completion of this two-day program\, participants will be able to successfully: \n\nDevelop an understanding of different leadership styles and their applications in a crew setting.\nPractice tactics and strategies to transition from an employee to a leader.\nCultivate practical communication skills to convey instructions\, provide feedback\, and resolve conflicts within the crew.\nEnhance problem-solving abilities to address challenges and obstacles that arise during crew activities.\nAcquire knowledge of team dynamics and how to foster a positive and productive work environment within the crew.\nLearn techniques for motivating and inspiring crew members to achieve common goals and objectives.\nGain proficiency in decision-making processes relevant to crew operations\, considering safety\, efficiency\, and resource management factors.\nDevelop organizational skills to plan and coordinate crew tasks\, schedules\, and resources effectively.\nUnderstand the importance of accountability and responsibility as a leader within the crew\, including the ability to take ownership of mistakes and learn from them.\nExplore strategies for building trust and rapport among crew members to enhance collaboration and cohesion.\nEvaluate personal leadership strengths and areas for growth and create a plan for continuous self-improvement as a crew leader.\nUnderstand the management of emergent situations that require mutual aid assistance and coordination.\n\n  \nThese objectives serve as a framework for a comprehensive crew leadership course that addresses various aspects of leadership within the utility. \n  \n			\n				\n				\n				\n				\n				Course Prerequisites  \nThe Crew Leadership Program is designed to build upon learning concepts in the Apprentice Lineworker and Advanced Lineworker Programs.  \n The ideal participant has at least 3 – 5 years experience working in the field. \n\n \n			\n				\n				\n				\n				\n				Registration Fees \nRegistration fees include coffee and Lunch each day. If you have any dietary restrictions or considerations\, please make note on your registration form. \n\n\n\nMembers:\n$935\n\n\nNon-Members:\n$1\,445\n\n\n\n			\n				Register NOW\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Cancellations \nCancellations are accepted until two week prior to meeting date:  Plymouth\, NH Wednesday\, February 14\, 2024 or Littleton\, MA Wednesday\, October 10\, 2024. Substitutions may be made at any time prior to the start of the first session. \n			\n				\n				\n				\n				\n				Instructors   \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n					Anthony Calascibetta\n					Director of Safety & Training \n					Anthony has over 40 years of Electrical experience and 25 years of Electric Utility experience. Started out as a Lineworker\, moved to the Substation Division as a Lead Substation Technician. Proficient in relay testing\, transformer testing\, circuit breaker testing\, and all aspects of wiring in overhead\, underground\, metering\, and substations. \nAnthony is an OSHA Authorized General Industry Trainer\, and OSHA Authorized Construction Trainer \nIt’s an honor to be part of the NEPPA training team\, and Safety Training is one of the most important assets of the Electric Utility. Remember\, Safety Starts with You! \n					\n				\n			\n				\n				\n				\n				\n				\n				\n					Mike Pazzanese\n					Certified Utility Safety Professional (CUSP)\, Trainer \n					Mike joined NEPPA as part of the training team in April 2021. \nMike is a Certified Utility Safety Professional (CUSP) with 38 years of experience in all aspects of electric and gas utility operations\, as well as contractor management\, employee health and safety\, and utility technical training\, particularly in underground distribution and cable splicing. \nMike holds both the OSHA 30-hour General Industry and 20-hour Leadership Certifications. \nAs a graduate of Bridgewater State University with a teaching degree\, Mike’s background and utility technical training experience strengthens NEPPA’s capacity to provide top-tier training. \n					\n				\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/crew-leadership/
LOCATION:The Common Man Inn\, 231 Main Street\, Plymouth\, New Hampshire\, 03264
CATEGORIES:Leadership
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/01/2024-Crew-Leadership-3.1-2-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240227T080000
DTEND;TZID=America/New_York:20240301T140000
DTSTAMP:20260420T024555
CREATED:20231106T162937Z
LAST-MODIFIED:20231106T162940Z
UID:10000310-1709020800-1709301600@neppa.org
SUMMARY:Apprentice Lineworker Program - Year 2\, Group B
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \nIn addition to classroom time\, students are expected to: \nSelf-study by reading the material \nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training \nTrack\, record and submit quarterly “competency” forms \nEach year\, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \nAttendance Policy \nStudents are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time\, training\, and competencies covered during those class days. To progress into the next year or to complete the Program\, all students must complete the full program requirements. \n  \nClick here for more information and to register \n  \nQuestions? Please contact training@neppa.org or call (978) 540-2200.
URL:https://neppa.org/event/apprentice-lineworker-program-year-2-group-b/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/11/2024-APP-LW.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240215T083000
DTEND;TZID=America/New_York:20240215T130000
DTSTAMP:20260420T024555
CREATED:20240108T202504Z
LAST-MODIFIED:20240108T202831Z
UID:10000337-1707985800-1708002000@neppa.org
SUMMARY:General Manager / Leadership Roundtable
DESCRIPTION:2024 General Manager / Leadership Roundtable\nFebruary 15\, 2024 (8:30 am – 1:00 pm)  | Norwood Municipal Light Department\, Norwood\, MA 02062\nNEPPA is pleased to announce we will be offering a In person General Manager Roundtable on Thursday\, February 15th beginning at 8:30 am. \n\nAgenda \nThe agenda is being finalized and is therefore subject to change. \n8:30 am  Coffee and Breakfast Pastries \n9:00 am  Welcome & Introductions \n9:15 am   Topics to be discussed:  TBD \n10:30 am Break \n10:45 am Roundtable Discussion  \n12:00 pm Lunch \n1:00 am Adjourn \n\n\n			\n				\n				\n				\n				\n				Registration \n			\n				\n				\n				\n				\n				Registration fees include coffee\, baked goods and lunch. \nNEPPA Member:  $50Non- Members:  $75 \n			\n				Register Now\n			\n				\n				\n				\n				\n				\nQuestions? \nPlease contact communications@neppa.org or call (978) 540-2207.
URL:https://neppa.org/event/general-manager-leadership-roundtable/
LOCATION:Norwood Municipal Light Department\, 136 Access Road\, Norwood\, 02062\, United States
CATEGORIES:Roundtables
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/01/GM-2.15.24-16.9.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240213T140000
DTEND;TZID=America/New_York:20240213T150000
DTSTAMP:20260420T024555
CREATED:20231115T203152Z
LAST-MODIFIED:20231115T204751Z
UID:10000328-1707832800-1707836400@neppa.org
SUMMARY:Tactical Tuesday - Equipment Financing
DESCRIPTION:Equipment Financing \n			\n				\n				\n				\n				\n				  \nPresenter:  Adam Wagner\, FAEF \n			\n				Register Now
URL:https://neppa.org/event/tactical-tuesday-18/
LOCATION:Virtually
CATEGORIES:Tactical Tuesday
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/01/Tactical-Tuesday-Cal-1-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240213T080000
DTEND;TZID=America/New_York:20240216T140000
DTSTAMP:20260420T024555
CREATED:20231106T162225Z
LAST-MODIFIED:20231106T162228Z
UID:10000306-1707811200-1708092000@neppa.org
SUMMARY:Apprentice Lineworker Program - Year 2\, Group A
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \nIn addition to classroom time\, students are expected to: \nSelf-study by reading the material \nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training \nTrack\, record and submit quarterly “competency” forms \nEach year\, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \nAttendance Policy \nStudents are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time\, training\, and competencies covered during those class days. To progress into the next year or to complete the Program\, all students must complete the full program requirements. \n  \nClick here for more information and to register \n  \nQuestions? Please contact training@neppa.org or call (978) 540-2200.
URL:https://neppa.org/event/apprentice-lineworker-program-year-2-group-a/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/11/2024-APP-LW.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240206T080000
DTEND;TZID=America/New_York:20240209T140000
DTSTAMP:20260420T024555
CREATED:20231106T161518Z
LAST-MODIFIED:20231106T161521Z
UID:10000302-1707206400-1707487200@neppa.org
SUMMARY:Apprentice Lineworker Program - Year 1\, Group B
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \nIn addition to classroom time\, students are expected to: \nSelf-study by reading the material \nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training \nTrack\, record and submit quarterly “competency” forms \nEach year\, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \nAttendance Policy \nStudents are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time\, training\, and competencies covered during those class days. To progress into the next year or to complete the Program\, all students must complete the full program requirements. \n  \nClick here for more information and to register \n  \nQuestions? Please contact training@neppa.org or call (978) 540-2200.
URL:https://neppa.org/event/apprentice-lineworker-program-year-1-group-b/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/11/2024-APP-LW.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240130T080000
DTEND;TZID=America/New_York:20240202T140000
DTSTAMP:20260420T024555
CREATED:20231106T160252Z
LAST-MODIFIED:20231106T160558Z
UID:10000298-1706601600-1706882400@neppa.org
SUMMARY:Apprentice Linework Program - Year 1 - Group A
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \nIn addition to classroom time\, students are expected to: \nSelf-study by reading the material \nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training \nTrack\, record and submit quarterly “competency” forms \nEach year\, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \nAttendance Policy \nStudents are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time\, training\, and competencies covered during those class days. To progress into the next year or to complete the Program\, all students must complete the full program requirements. \n  \nClick here for more information and to register \n  \nQuestions? Please contact training@neppa.org or call (978) 540-2200.
URL:https://neppa.org/event/apprentice-linework-program-year-1-group-a/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/11/2024-APP-LW.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240125T080000
DTEND;TZID=America/New_York:20240125T143000
DTSTAMP:20260420T024555
CREATED:20231213T181217Z
LAST-MODIFIED:20231219T141717Z
UID:10000332-1706169600-1706193000@neppa.org
SUMMARY:Customer Service: Electricity 101 & Customer De-Escalation
DESCRIPTION:2024 Customer Service Training January 25\, 2024 (8:00 am – 2:30 pm) | NEPPA Training Center\n\nNEPPA will be having a training on  Understanding the Inner Workings of Electric Distribution and Operations for a Customer Service Representative & Using Verbal De-Escalation Techniques – Dealing with Customer and Public Interactions\, Thursday\, January 25\, 2024 hosted by NEPPA.  \n\n			\n				\n				\n				\n				\n				Who Should Attend:    \nAll customer service representatives who respond to the customer’s questions.  Anyone who interacts with customers\, whether on the phone or in person. \n			\n				\n				\n				\n				\n				Course Overview:  \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Understanding the inner workings of Electric Distribution and Operations for a Customer Service Representative.Public power utilities need to be adaptable and responsive to changing customer expectations. Customer Service (CS) Representatives need to understand when a customer asks about the electric utility\, how it operates\, and what and why when speaking with the customer. After taking this course\, the CS rep will gain a better knowledge of how the electric distribution system works\, understand the essential components and definitions of the electric distribution system\, and know how to answer the customer without diverting the call to operations or engineering. This course defines good customer service\, how to identify and meet the needs of different types of customer questions\, and how to create a culture of commitment to excellence in customer service across all areas of utility management\, operations\, and customer interactions—focusing on building customer service as a strategy\, not simply an administrative function. \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Course Topics:   \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\nGain a better understanding of where the power is coming from.\nHow to use social media productively.\nDiscuss a greener utility.\nUnderstand who owns what- Electric Utility Responsibility vs. Customer Responsibility.\nGain a better knowledge of what’s on the utility pole.\nExplain the difference between overhead and underground distribution.\nUnderstand what your Electric Utility Standard Operating Procedure (SOP) is.\nWhat are some of the causes of power disruptions or outages?\nThe dangers of a down power line.\nGain a better understanding of how to work safely around downed electric lines.\n\n\n			\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n Understand what your Electric Utility Standard Operating Procedure (SOP) is.\nWhat are some of the causes of power disruptions or outages?\nThe dangers of a down power line.\nGain a better understanding of how to work safely around downed electric lines.\nUnderstand Electricity generation\, transmission\, and distribution.\nThe difference between a trouble call vs. a work order.\nThe Dig Safe process\nUnderstand the Electric Distribution Markers.\nThe reason for a Police Detail.\nVegetation Management.\nGain a better knowledge of the electric utility definitions.\n\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Using Verbal De-Escalation Techniques – Dealing with Customer and Public InteractionsAs a customer service representative\, you will encounter a threatening situation when the customer becomes unruly. This course will teach you some de-escalation tactics to calm the customer down politely. Also\, you will understand the barriers to communicating. While not placing yourself in a compromising position. \n			\n				\n				\n				\n				\n				Course Topics:   \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\nWhat is verbal de-escalation?\nRefrain from using physical force.\nGain knowledge of verbal de-escalation tactics.\nLearn how to communicate effectively.\nUnderstand the difference between positive and negative.\nUnderstand how to be an empathic listener and not be dismissive.\n\n			\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\nRecognize and understand body language.\nUnderstand the encroachment of personal space.\nUnderstand what a challenging posture is and how to avoid them.\nUnderstand the tone of your voice.\nKnow when to ask for help.\nThe dos and don’ts when addressing a customer.\n\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n Agenda \n\n\nThe agenda is being finalized and is therefore subject to change.\n8:00 am       Coffee & Baked Goods Available \n8:30 am       Welcome & Introductions – Anthony Calascibetta\, CUSP NEPPA Director of Safety & Training    \n8:45 am       Understanding the inner workings of Electric Distribution and Operations for a Customer Service Representative – Part  I. \n10:15 am      Break  \n10:30 am      Understanding the inner workings of Electric Distribution and Operations for a Customer Service Representative – Part II.  \n12:00 pm      Lunch  \n12:30 pm       Using Verbal De-Escalation Techniques – Dealing with Customer & Public Interactions \n2:30 pm       Adjourn \n \n \n\n			\n				\n				\n				\n				\n				Click here for printable agenda\n			\n				\n				\n				\n				\n				Registration \nMembers:  $275.00Non-Members:  $450.00\n			\n				\n				\n				\n				\n				Questions?  Don’t hesitate to call the office at (978) 540-2200.\n			\n				Register NOW
URL:https://neppa.org/event/understanding-the-inner-workings-of-electric-distribution-and-operations-for-customer-service-rep-using-verbal-de-escalation-techniques-dealing-with-customer-and-public-interactions/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Customer Service
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/12/2024-CS-Electric-101.png
END:VEVENT
END:VCALENDAR