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DTSTART;TZID=America/New_York:20240109T140000
DTEND;TZID=America/New_York:20240109T150000
DTSTAMP:20240104T134316Z
CREATED:20231115T202814Z
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UID:10000327-1704808800-1704812400@neppa.org
SUMMARY:Tactical Tuesday - QiloWatt – Dashboards to help Consumers make Sense of the Grid
DESCRIPTION:QiloWatt – Dashbords to help Consumers make Sense of the Grid\n			\n				\n				\n				\n				\n				  \nPresenter:  David Brost & Cyril Brunner \n			\n				Register Now
URL:https://neppa.org/event/tactical-tuesday-17/
LOCATION:Virtually
CATEGORIES:Tactical Tuesday
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/01/Tactical-Tuesday-Cal-1-1.png
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DTSTART;TZID=America/New_York:20240123T083000
DTEND;TZID=America/New_York:20240124T143000
DTSTAMP:20240226T130952Z
CREATED:20231201T160509Z
LAST-MODIFIED:20240226T130952Z
UID:10000331-1705998600-1706106600@neppa.org
SUMMARY:OSHA 10 General Industry
DESCRIPTION:OSHA 10 General Industry January 23 & 24\, 2024 (8:30 am – 2:30 pm) | NEPPA Training Center \nThe goal is to have a heightened awareness of the hazards associated with electric utility work and understand control measures to avoid injuries. \n\n Agenda  \n\n\nThe agenda is being finalized and is therefore subject to change. \nDAY ONE Total Contact Hours: 5 \nExact Timing Topic/Subject Number of Hours 08:00am – 09:15am FOCUS: Introduction to OSHA 1.25-hours 09:15am – 09:30am Break 09:30am – 10:30am FOCUS: Walking & Working Surfaces 1-hour 10:30am – 10:45am Break 10:45am – 11:45am FOCUS: Exit Routes\, EAP\, Fire Prevention & Protection 1-hour 11:45pm – 12:15pm Lunch 12:15pm – 01:15pm ELECTIVE: Ergonomics 1-hour01:15pm – 01:30pm Break 01:30pm – 02:30pm ELECTIVE: Machine Guarding 1-Hour\nDAY TWO Total Contact Hours: 5\nExact Timing Topic/Subject Number of Hours 08:00am – 09:00am FOCUS: Personal Protective & Equipment 1-hour 09:00am – 09:15am Break 09:15am – 10:15am FOCUS: Electrical Hazards 1-hour 10:15am – 10:30am Break 10:30am – 11:30am FOCUS/Hazard Communication 1-hour 11:30am – 12:00pm Lunch 12:00pm – 01:00pm ELECTIVE: Material Handling 1-hour 01:15pm – 01:30pm Break 01:30pm – 02:30pm OPTIONAL: ARC FLASH/Insulate & Isolate 1-hour\n\nRegistrationMembers:  $145Non-Members:  $265\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Click here for printable agenda\n			\n				Register NOW\n			\n				\n				\n				\n				\n				Questions?  Don’t hesitate to call the office at (978) 540-2200.
URL:https://neppa.org/event/osha-10/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:OSHA
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/12/OSHA-10-Banner-1.png
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DTSTART;TZID=America/New_York:20240125T080000
DTEND;TZID=America/New_York:20240125T143000
DTSTAMP:20231219T141717Z
CREATED:20231213T181217Z
LAST-MODIFIED:20231219T141717Z
UID:10000332-1706169600-1706193000@neppa.org
SUMMARY:Customer Service: Electricity 101 & Customer De-Escalation
DESCRIPTION:2024 Customer Service Training January 25\, 2024 (8:00 am – 2:30 pm) | NEPPA Training Center\n\nNEPPA will be having a training on  Understanding the Inner Workings of Electric Distribution and Operations for a Customer Service Representative & Using Verbal De-Escalation Techniques – Dealing with Customer and Public Interactions\, Thursday\, January 25\, 2024 hosted by NEPPA.  \n\n			\n				\n				\n				\n				\n				Who Should Attend:    \nAll customer service representatives who respond to the customer’s questions.  Anyone who interacts with customers\, whether on the phone or in person. \n			\n				\n				\n				\n				\n				Course Overview:  \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Understanding the inner workings of Electric Distribution and Operations for a Customer Service Representative.Public power utilities need to be adaptable and responsive to changing customer expectations. Customer Service (CS) Representatives need to understand when a customer asks about the electric utility\, how it operates\, and what and why when speaking with the customer. After taking this course\, the CS rep will gain a better knowledge of how the electric distribution system works\, understand the essential components and definitions of the electric distribution system\, and know how to answer the customer without diverting the call to operations or engineering. This course defines good customer service\, how to identify and meet the needs of different types of customer questions\, and how to create a culture of commitment to excellence in customer service across all areas of utility management\, operations\, and customer interactions—focusing on building customer service as a strategy\, not simply an administrative function. \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Course Topics:   \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\nGain a better understanding of where the power is coming from.\nHow to use social media productively.\nDiscuss a greener utility.\nUnderstand who owns what- Electric Utility Responsibility vs. Customer Responsibility.\nGain a better knowledge of what’s on the utility pole.\nExplain the difference between overhead and underground distribution.\nUnderstand what your Electric Utility Standard Operating Procedure (SOP) is.\nWhat are some of the causes of power disruptions or outages?\nThe dangers of a down power line.\nGain a better understanding of how to work safely around downed electric lines.\n\n\n			\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n Understand what your Electric Utility Standard Operating Procedure (SOP) is.\nWhat are some of the causes of power disruptions or outages?\nThe dangers of a down power line.\nGain a better understanding of how to work safely around downed electric lines.\nUnderstand Electricity generation\, transmission\, and distribution.\nThe difference between a trouble call vs. a work order.\nThe Dig Safe process\nUnderstand the Electric Distribution Markers.\nThe reason for a Police Detail.\nVegetation Management.\nGain a better knowledge of the electric utility definitions.\n\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Using Verbal De-Escalation Techniques – Dealing with Customer and Public InteractionsAs a customer service representative\, you will encounter a threatening situation when the customer becomes unruly. This course will teach you some de-escalation tactics to calm the customer down politely. Also\, you will understand the barriers to communicating. While not placing yourself in a compromising position. \n			\n				\n				\n				\n				\n				Course Topics:   \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\nWhat is verbal de-escalation?\nRefrain from using physical force.\nGain knowledge of verbal de-escalation tactics.\nLearn how to communicate effectively.\nUnderstand the difference between positive and negative.\nUnderstand how to be an empathic listener and not be dismissive.\n\n			\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\nRecognize and understand body language.\nUnderstand the encroachment of personal space.\nUnderstand what a challenging posture is and how to avoid them.\nUnderstand the tone of your voice.\nKnow when to ask for help.\nThe dos and don’ts when addressing a customer.\n\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n Agenda \n\n\nThe agenda is being finalized and is therefore subject to change.\n8:00 am       Coffee & Baked Goods Available \n8:30 am       Welcome & Introductions – Anthony Calascibetta\, CUSP NEPPA Director of Safety & Training    \n8:45 am       Understanding the inner workings of Electric Distribution and Operations for a Customer Service Representative – Part  I. \n10:15 am      Break  \n10:30 am      Understanding the inner workings of Electric Distribution and Operations for a Customer Service Representative – Part II.  \n12:00 pm      Lunch  \n12:30 pm       Using Verbal De-Escalation Techniques – Dealing with Customer & Public Interactions \n2:30 pm       Adjourn \n \n \n\n			\n				\n				\n				\n				\n				Click here for printable agenda\n			\n				\n				\n				\n				\n				Registration \nMembers:  $275.00Non-Members:  $450.00\n			\n				\n				\n				\n				\n				Questions?  Don’t hesitate to call the office at (978) 540-2200.\n			\n				Register NOW
URL:https://neppa.org/event/understanding-the-inner-workings-of-electric-distribution-and-operations-for-customer-service-rep-using-verbal-de-escalation-techniques-dealing-with-customer-and-public-interactions/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Customer Service
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/12/2024-CS-Electric-101.png
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240130T080000
DTEND;TZID=America/New_York:20240202T140000
DTSTAMP:20231106T160558Z
CREATED:20231106T160252Z
LAST-MODIFIED:20231106T160558Z
UID:10000298-1706601600-1706882400@neppa.org
SUMMARY:Apprentice Linework Program - Year 1 - Group A
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \nIn addition to classroom time\, students are expected to: \nSelf-study by reading the material \nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training \nTrack\, record and submit quarterly “competency” forms \nEach year\, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \nAttendance Policy \nStudents are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time\, training\, and competencies covered during those class days. To progress into the next year or to complete the Program\, all students must complete the full program requirements. \n  \nClick here for more information and to register \n  \nQuestions? Please contact training@neppa.org or call (978) 540-2200.
URL:https://neppa.org/event/apprentice-linework-program-year-1-group-a/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2023/11/2024-APP-LW.png
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