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DTSTART;TZID=America/New_York:20250114T140000
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DTSTAMP:20250112T001913Z
CREATED:20241028T145514Z
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UID:10000422-1736863200-1736866800@neppa.org
SUMMARY:Tactical Tuesday
DESCRIPTION:Tactical Tuesday webinars are held on the second Tuesday of each month from 2:00pm – 3:00pm\, virtually through Zoom. They are free to NEPPA members. Each month a different industry professional will present on a relevant public power topic\, with opportunties to ask questions. \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				Presenter:\nLuke Peffers\, PHD\nCEO and Co-FounderNEXUS Weather & Climate\n  \n			\n			\n				\n				\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				Topic:Embrace Uncertainty\, Act With Confidence: A New Approach to Weather Forecasting\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Topic Description: \nJoin Nexus Weather & Climate as we dive into the world of uncertainty\, risk\, and how people will interact with weather in an ever-changing future. Discover how embracing uncertainty can unlock new ways of thinking and build confidence in understanding the world around you. \n  \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				Register here
URL:https://neppa.org/event/tactical-tuesday-29/
LOCATION:Virtual
CATEGORIES:Tactical Tuesday
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/10/Tactical-Tuesday-2025-5.png
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DTSTART;TZID=America/New_York:20250116T080000
DTEND;TZID=America/New_York:20250116T143000
DTSTAMP:20241216T124449Z
CREATED:20241112T132516Z
LAST-MODIFIED:20241216T124449Z
UID:10000429-1737014400-1737037800@neppa.org
SUMMARY:Customer Service 101: Basics of Electric Operations & Customer De-Escalation
DESCRIPTION:Customer Service 101: Basics of Electric Operations & Customer De-Escalation(1-Day Course)\n\nThursday\, January 16\, 20258:00 AM – 2:30 PM\n \nNEPPA Training Center – 200 New Estate Road\, Littleton MA 01460 \n\n			\n				\n				\n				\n				\n				NEPPA is pleased to offer this training on understanding the inner workings of electric distribution and operations for customer service representatives.This course also includes training on how to use verbal de-escalation techniques in interactions with the public. \n			\n				MORE COURSE INFORMATION\n			\n				\n				\n				\n				\n				\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWho Should Attend:\n\nAll customer service representatives who respond to the customer’s questions.\nAnyone who interacts with customers\, whether on the phone or in person.\n\nCourse Overview:  \n\n\n\n\n\n\n\n\nUnderstanding the inner workings of Electric Distribution and Operations for a Customer Service Representative.Public power utilities need to be adaptable and responsive to changing customer expectations. Customer Service (CS) Representatives need to understand when a customer asks about the electric utility\, how it operates\, and what and why when speaking with the customer. After taking this course\, the CS rep will gain a better knowledge of how the electric distribution system works\, understand the essential components and definitions of the electric distribution system\, and know how to answer the customer without diverting the call to operations or engineering. This course defines good customer service\, how to identify and meet the needs of different types of customer questions\, and how to create a culture of commitment to excellence in customer service across all areas of utility management\, operations\, and customer interactions—focusing on building customer service as a strategy\, not simply an administrative function. \n \n \nUsing Verbal De-Escalation Techniques – Dealing with Customer and Public Interactions \nAs a customer service representative\, you will encounter a threatening situation when the customer becomes unruly. This course will teach you some de-escalation tactics to calm the customer down politely. Also\, you will understand the barriers to communicating. While not placing yourself in a compromising position. \n\n\n\n\n			\n				\n				\n				\n				\n				Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all program materials\, supplemental assignments\, certificates and special recognition. \n  \n2025 Registration Fees \nMember: $285 \nNon-Member: $465 \n\n			\n				Register here\n			\n				\n				\n				\n				\n				Cancellations \nCancellations are accepted until two-weeks prior to the start of the Program. Substitutions may be made at any time.  \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/customer-service-101-basics-of-electric-operations-customer-de-escalation/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Customer Service
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DTSTART;TZID=America/New_York:20250128T080000
DTEND;TZID=America/New_York:20250131T140000
DTSTAMP:20241216T124830Z
CREATED:20240923T134750Z
LAST-MODIFIED:20241216T124830Z
UID:10000406-1738051200-1738332000@neppa.org
SUMMARY:Apprentice Lineworker Program - Year 1\, Group A (Session 1)
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \n  \nIn addition to classroom time\, students are expected to: \nSelf-study by reading the material \nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training \nTrack\, record and submit quarterly “competency” forms \nEach year\, students participate in an additional two-day Skills Assessment Rodeo each year. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \n  \nAttendance Policy \nStudents are required to attend all 16-days of the in-class program as well as the two-day Skills Assessment Rodeo. Any student unable to attend their regularly scheduled class or the Skills Assessment Rodeo is required to make-up the time\, training\, and competencies covered during those class days. To progress into the next year or to complete the Program\, all students must complete the full program requirements. \n \n			\n				CLICK HERE FOR MORE PROGRAM INFORMATION
URL:https://neppa.org/event/apprentice-lineworker-program-year-1-group-a-session-1/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250129T120000
DTEND;TZID=America/New_York:20250130T120000
DTSTAMP:20241216T123645Z
CREATED:20241202T144122Z
LAST-MODIFIED:20241216T123645Z
UID:10000431-1738152000-1738238400@neppa.org
SUMMARY:Regional Climate Resilience Workshop for Electric Utilities | Northeast
DESCRIPTION:On behalf of the Department of Energy\, Office of Cybersecurity\, Energy Security\, and Emergency Response (CESER)\, Argonne National Laboratory\, Northeast Public Power Association (NEPPA)\, and EPRI\, you are invited to participate in the Northeast Regional Climate Resilience Workshop for Electric Utilities. \nEVENT DETAILSWednesday\, January 29\, 202512:00 p.m.– 5:00 p.m. \nThursday\, January 30\, 20259:00 a.m.– 12:00 p.m. \nHost Organization: Northeast Public Power Association (NEPPA) \nLOCATION: Westford Regency Inn & Conference Center219 Littleton Road\, Westford\, MA 01886 \n  \nRegister for this interactive workshop designed to support cooperative\, municipal and tribal utilities’ climate resilience planning efforts. Utilities attending the regionally focused workshop will gain exposure to the topic of Climate Science and Vulnerabilities\, Climate Resilience Action and Strategies\, and engage with industry leaders and climate experts about how to successfully apply climate data to drive change within their organization. Workshop goals include: \n\nIncrease utilities’ climate resilience by providing access to leading climate data;\nCreate a space for regional utilities to collaborate on climate resilience initiatives; and\nDeliver step-by-step guidance and customizable templates to build and execute a climate resilience plan.\n\nWho Should Attend? \nRepresentatives from cooperative\, municipal or tribal utilities with an interest in: \n\nExploring climate-based threats to their utility’s infrastructure and operations;\nDiscovering risk mitigation opportunities; and\nConnecting with regional peers on climate action.\n\nEach workshop will consist of a core lesson set\, regionally relevant content\, and engaging activities for participants. \nRegistration will be open through January 15\, 2025. Please register as early as possible. Your registration will be reviewed and approved by members of the Workshop Planning Committee before you receive an email confirming attendance. \nIf you have any issues attempting to register or for more information\, please contact rcrworkshops@anl.gov. \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				Register Here
URL:https://neppa.org/event/regional-climate-resilience-workshop-for-electric-utilities-northeast/
LOCATION:Westford Regency Inn & Conference Center\, 219 Littleton Road\, Westford\, MA\, 01886
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