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DTSTART;TZID=America/New_York:20260112T070000
DTEND;TZID=America/New_York:20260115T160000
DTSTAMP:20260504T194936
CREATED:20251120T191736Z
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UID:10000549-1768201200-1768492800@neppa.org
SUMMARY:OSHA-30 Course
DESCRIPTION:This OSHA 30-Hour course is a 4-day program being heldMonday\, January 12 & Thursday\, January 15\, 2026 from7:00 am – 4:00 pm at theNEPPA Training Center (200 New Estate Road\, Littleton MA 01460). \n			\n				\n				\n				\n				\n				The OSHA 30-Hour General Industry course provides comprehensive training on workplace safety and health standards to help participants recognize\, avoid\, and prevent common hazards. Through interactive instruction\, case studies\, and real-world examples\, learners gain a deeper understanding of OSHA regulations and employer/employee responsibilities. This course equips supervisors\, safety leaders\, and workers with the knowledge needed to create safer\, more compliant work environments. Each participant will be given an OSHA 30-Hour Card after successful completion of all days of classes. There are no prerequisites for this course and employees with little or no introduction to OSHA and its requirements are encouraged to attend.  \n			\n				register now\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Who Should Attend\nThere are no prerequistes for this course and employees with little or no introduction to OSHA and its requirements are encouraged to attend. \nThis course is designed for:  \n• Supervisors and managers• Safety coordinators and safety committee members• Facilities and operations personnel• Human resources staff involved in safety programs• Maintenance workers• Machine operators• Any employee responsible for workplace safety and compliance• Individuals seeking their OSHA 30-Hour completion card \n			\n				\n				\n				\n				\n				Topics Include\nThe class outline is still being finalized and therefore these topics are subject to change. \n• OSHA overview\, worker rights\, and employer responsibilities• Walking-working surfaces and fall protection• Electrical safety• Hazard communication (HazCom/GHS)• Personal protective equipment (PPE)• Exit routes\, emergency action plans\, and fire safety• Machine guarding• Lockout/Tagout (LOTO)• Confined spaces• Ergonomics and material handling• Industrial hygiene and health hazards• Workplace violence prevention• Recordkeeping (OSHA 300 logs)• Safety programs and culture development \n			\n				\n				\n				\n				\n				Agenda\nAgenda details are subject to change.                                                                  \n  \nDAY 1 \n\n\n\n7:00AM TO 8:00AM\nINTRO TO OSHA\n\n\n8:00AM TO 9:00AM\nHAZARD COMMUNICATION\n\n\n9:00AM TO 9:15AM\nBREAK\n\n\n9:15 TO10:30AM\nPPE GUIDELINES\n\n\n10:30AM TO 11:30AM\nWELDING\, CUTTING\, BRAZING\n\n\n11:30AM TO 12:00PM\nLUNCH\n\n\n12:00PM TO 2:00PM\nELECTRICAL SAFETY\n\n\n2:00PM TO 2:15PM\nBREAK\n\n\n2:15PM TO 4:00PM\nARC FLASH SAFETY/INSULATE/ISOLATE\n\n\n\n  \nDAY 2 \n\n\n\n7:00AM TO 8:00AM\nFALL PROTECTION\n\n\n8:00AM TO 9:00AM\nLOCK OUT/TAG OUT\n\n\n9:00AMAM TO 9:15AM\nBREAK\n\n\n9:15 TO10:30AM\nMACHINE GUARDING\n\n\n10:30AM TO 11:30AM\nINTRO TO INDUSTRIAL HYGIENE\n\n\n11:30AM TO 12:00PM\nLUNCH\n\n\n12:00PM TO 2:00PM\nEAP\, FIRE PREVENT/PROTECTION\n\n\n2:00PM TO 2:15PM\nBREAK\n\n\n2:15PM TO 4:00PM\nHAZARDOUS MATERIALS\n\n\n\n  \nDAY 3 \n\n\n\n7:00AM TO 8:00AM\nBLOODBORNE PATHOIGENS\n\n\n8:00AM TO 9:00AM\nPOWERED INDUSTRIAL VEHICLES\n\n\n9:00AM TO 9:15AM\nBREAK\n\n\n9:15 TO11:15AM\nPERMIT REQUIRED CONFINED\n\n\n11:15AM TO 11:45AM\nLUNCH\n\n\n11:45AM TO 12:45PM\nCHAINSAW & CHIPPER SAFETY\n\n\n12:45PM TO 2:45PM\nMATERIAL HANDLING\n\n\n2:45PM TO 3:00PM\nBREAK\n\n\n3:00PM TO 4:00PM\nTRENCH/EXCAVATION SAFETY\n\n\n\n  \nDAY 4 \n\n\n\n7:00AM TO 8:00AM\nSAFETY & HEALTH PROGRAMS\n\n\n8:00AM TO 9:00AM\nWALKING/WORKING SURFACES\n\n\n9:00AM TO 9:15AM\nBREAK\n\n\n9:15AM TO10:30AM\nWORK ZONE TRAFFIC CONTROL\n\n\n10:30AM TO 11:30AM\nOSHA SILICA STANDARD\n\n\n11:30AM TO 12:00PM\nLUNCH\n\n\n12:00PM TO 2:00PM\nMANAGING SAFETY & HEALTH\n\n\n2:00PM TO 2:15PM\nBREAK\n\n\n2:15PM TO 3:45PM\nACCIDENT REPORT/NEAR MISS\n\n\n\n  \n			\n				\n				\n				\n				\n				Instructor Bio\n			\n				\n				\n				\n				\n				\n				\n					Mike Pazzanese\n					NEPPA Trainer \n					Mike joined NEPPA as part of the training team in April 2021. Mike is a Certified Utility Safety Professional (CUSP) with 41 years of experience in all aspects of electric and gas utility operations\, as well as contractor management\, employee health and safety\, and utility technical training\, particularly in underground distribution and cable splicing.  Mike holds both the OSHA 30-hour General Industry and 20-hour Leadership Certifications. Mike is also an Authorized OSHA Trainer-General Industry.  As a graduate of Bridgewater State University with a teaching degree\, Mike’s background in utility and 11 years of technical training experience strengthens NEPPA’s capacity to provide top-tier training. \n					\n				\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Registration\nUpon completion of the Program\, participants will receive an OSHA 30-Hour Card. Registration fees include coffee and lunch. If you have any dietary restrictions or considerations\, please make note on your registration. \n2026 Registration Fees: \nMembers: $650Non-Members: $850 \n			\n				register now\n			\n				\n				\n				\n				\n				Cancellation Policy\nCancellations are accepted up until two weeks prior to the start of the class. Substitutions may be made at any time prior to the start of the class. \n			\n				\n				\n				\n				\n				Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/osha-30-course/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:OSHA
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2025/11/OSHA-30-2026-16.9.png
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260113T140000
DTEND;TZID=America/New_York:20260113T150000
DTSTAMP:20260504T194936
CREATED:20251027T182053Z
LAST-MODIFIED:20251201T164253Z
UID:10000528-1768312800-1768316400@neppa.org
SUMMARY:Tactical Tuesday - January
DESCRIPTION:Tactical Tuesday webinars are held on the second Tuesday of each month from 2:00pm – 3:00pm\, virtually through Zoom. They are free to NEPPA members. Each month a different industry professional will present on a relevant public power topic\, with opportunties to ask questions. \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				Presenter:\nHolly Baird\, Owner & Director of Utility Accounts\nKatie Barkley\, Owner & Director of Innovationfor Milepost\n  \n			\n			\n				\n				\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				Topic:Utility Program Optimization: Aligning Impact\, Operations\, and Strategy \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Description:In this webinar\, Holly Baird and Katie Barkley from Milepost will share how treating your utility program like a business can lead to better performance\, smarter investments\, and deeper customer alignment. You’ll learn a practical framework built around three core pillars: Customer Desirability\, Program Operations\, and Organizational Alignment\, to help you reflect\, assess\, and strengthen your program’s impact. \nAbout Milepost:Milepost specializes in the human side of energy to make technical solutions work. Through integrated Program Design & Optimization\, and Stakeholder Engagement\, Milepost ungineerers™ build trust among utilities\, energy programs\, and the communities they serve\, enabling them to solve energy challenges more effectively and with broader support. \n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				Register here
URL:https://neppa.org/event/tactical-tuesday-january/
LOCATION:Virtual
CATEGORIES:Tactical Tuesday
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2025/10/2026-Tactical-Tuesday.png
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260121T080000
DTEND;TZID=America/New_York:20260121T143000
DTSTAMP:20260504T194936
CREATED:20251121T165352Z
LAST-MODIFIED:20251210T173628Z
UID:10000550-1768982400-1769005800@neppa.org
SUMMARY:Customer Service 101: Basics of Electric Operations & Customer De-Escalation
DESCRIPTION:Customer Service 101: Basics of Electric Operations & Customer De-Escalation(1-Day Course)\n\nWednesday\, January 21\, 20268:00 AM – 2:30 PM\n \nNEPPA Training Center – 200 New Estate Road\, Littleton MA 01460 \n\n			\n				\n				\n				\n				\n				NEPPA is pleased to offer this training on understanding the inner workings of electric distribution and operations for customer service representatives.This course also includes training on how to use verbal de-escalation techniques in interactions with the public. \n			\n				\n				\n				\n				\n				\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWho Should Attend:\n\nAll customer service representatives who respond to the customer’s questions.\nAnyone who interacts with customers\, whether on the phone or in person.\n\nCourse Overview:  \n\n\n\n\n\n\n\n\nThis course is a mix of classroom instruction and hands-on demos in NEPPA’s training yard.  \nPart I: Using Verbal De-Escalation Techniques When Dealing with Customer and Public InteractionsThis course will teach you to identify and address the common barriers to communicating with the public. Participates will come away with clear\, actionable tips for building empathic and trusting relationships with the toughest of customers. It will help you to identify and meet the needs of different types of customers\, and create a culture of commitment to excellence in customer service across all roles —focusing on building customer service as a strategy\, not simply an administrative function. \nPart II: Understanding the Inner Workings of Electric Distribution and Operations for a Customer Service RepresentativePublic power utilities need to be adaptable and responsive to changing customer expectations. Customer Service (CS) Representatives need to understand when a customer asks about the electric utility\, how it operates\, and what and why when speaking with the customer. After taking this course\, the CS rep will gain a better knowledge of how the electric distribution system works\, understand the essential components and definitions of the electric distribution system\, and know how to answer the customer without diverting the call to operations or engineering. \nPart II: Hands-on Participates will tour the NEPPA facility and be given the opportunity to see\, touch and experience lineworker equipment\, tools and daily tasks\, as a way to help bridge the gap between administrative and operations staff. Students are encouraged to ask questions and get involved in the demos as a way to understand first hand the role of utility field workers.  \n\n\n\n\n			\n				\n				\n				\n				\n				Topics to be Discussed:\nInstructors plan to discuss the following topics as part of this course. Due to the interactive nature of this session and our goal to gear the content to meet the needs of the students in the room\, some topics may be skipped and some may be discussed in more detail.  \n\n\n\n\n\nWhere the power is coming from\nHow to discuss a greener utility\nWho owns what- Electric Utility Responsibility vs. Customer Responsibility\nWhat’s on the utility pole\nExplaining the difference between overhead and underground distribution.\nWhat your Electric Utility Standard Operating Procedure (SOP) is\nSome of the causes of power disruptions or outages\nThe dangers of a down power line\nWhat are some of the causes of power disruptions or outages\nHow to work safely around downed electric lines\n\n\n\n\nElectricity generation\, transmission\, and distribution\nThe difference between a trouble call vs. a work order\nThe Dig Safe process\nThe Electric Distribution Markers\nThe reason for a Police Detail\nVegetation Management\nElectric utility definitions\nPractical communication tips to build trust\nHow to be an empathic listener and not be dismissive\nImportance of tone and body language in customer service\nSetting clear expectations with customers\nHow to control and redirect conversations\nWord choice and etiquette\nHow office policies can set you up for success\n\n\n\n\n\n  \n			\n				\n				\n				\n				\n				Agenda \n\n\nThis agenda is subject to change. \n  \n8:00 am    Coffee & Baked Goods Available \n8:30 am     Welcome & Introductions  \n8:45 am    Using Verbal De-Escalation Techniques – Dealing with Customer & Public Interactions \n10:15 am   Break  \n10:30 am  Understanding the Inner Workings of Electric Distribution and Operations for a Customer Service Representative (Classroom Instruction) \n12:00 pm   Lunch  \n12:30 pm  Understanding the Inner Workings of Electric Distribution and Operations for a Customer Service Representative (Hands-on demos) \n2:30 pm     Adjourn \n  \n \n  \n\n\n \n			\n				\n				\n				\n				\n				Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all program materials and certificates of completion.  \n  \n2026 Registration Fees \nMembers: $295 \nNon-Members: $480 \n\n			\n				register now\n			\n				\n				\n				\n				\n				Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. \n\n			\n				\n				\n				\n				\n				Cancellations \nCancellations are accepted until two-weeks prior to the start of the Program. Substitutions may be made at any time.  \n			\n				\n				\n				\n				\n				Location \nThis in-person training sessions will be held at:   \nNEPPA Training Center200 New Estate RoadLittleton\, MA 01460 \n			\n				\n				\n				\n				\n				Instructor\n			\n				\n				\n				\n				\n				\n				\n					Codie Perry\n					Manager of Safety and Training\, Northeast Public Power Association \n					Codie graduated from Pratt Community College Line School in 2014 with an associate degree in Electrical Power Technology. He then worked for Kay Electric Cooperative in Blackwell\, Oklahoma\, where he spent 11 years. In that time\, he received his Lineworker Certificate from Northwest Lineman College. In 2019\, Codie received the “Above and Beyond” Award from the Oklahoma Association of Electric Cooperatives for providing emergency care for an individual in a vehicle accident while he was on the job. In his free time\, he enjoys the outdoors and spending time with my family. Codie is NEPPA’s Manager of Safety and Training\, moving to New Hampshire in early 2025 to join the NEPPA team. \n					\n				\n			\n				\n				\n				\n				\n				\n				\n					Sarah Kubik\n					Manager of Marketing and Education\, Northeast Public Power Association \n					Sarah graduated from Bryant University with a bachelor’s degree in business management and a double minor in sociology and environmental science. Following graduation\, Sarah served in the United States Peace Corps as a youth development volunteer\, living in Azerbaijan. Returning home\, she entered the hospitality industry\, gaining vaulable customer service and management experience. This led her to the world of association management\, specifically condominium management\, where she had a 10+ year career with The Dartmouth Group\, eventually becoming their Director of Client Relations and Employee Experience. In 2024\, she joined the public power industry as Manager of Education and Marketing for NEPPA. Sarah coordinates NEPPA’s education and training offerings and is in charge of association communications and promotion. \n					\n				\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200.
URL:https://neppa.org/event/customer-service-101-basics-of-electric-operations-customer-de-escalation-2/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Customer Service
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2025/11/CS-101-sq-16.9-2026.png
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260127T080000
DTEND;TZID=America/New_York:20260130T140000
DTSTAMP:20260504T194936
CREATED:20251027T152415Z
LAST-MODIFIED:20251027T152415Z
UID:10000492-1769500800-1769781600@neppa.org
SUMMARY:Apprentice Lineworker Program - Year 1\, Group A (Session I)
DESCRIPTION:NEPPA offers a four-year curriculum of the Northwest Lineman College’s Lineworker Certification Program and combines hands-on and formal classroom training. Students attend class four times a year for four days each to complete the four-year program. \n  \nEligibility: To enroll\, student must be currently employed at a public power utility or contractor and be 18 years of age prior to the commencement of the program. \n  \nIn addition to classroom time\, students are expected to: \n\nSelf-study by reading the material\nTrack\, record\, and submit monthly apprenticeship reports of on-the-job training\nTrack\, record and submit quarterly “competency” forms\n\nSkill Assessment Rodeo:Each year\, students participate in a Skills Assessment Rodeo. The Apprentice Rodeo is designed to showcase the apprentices’ developing technical and climbing skills\, and to reinforce the program’s focus on professionalism\, safety\, and proper technique. \n  \n  \n			\n				CLICK HERE FOR MORE PROGRAM INFORMATION
URL:https://neppa.org/event/apprentice-lineworker-program-year-1-group-a-session-i/
LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States
CATEGORIES:Apprentice Lineworker Program
ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2025/10/Apprentice-Lineworker-Program-2026-16.9.png
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