BEGIN:VCALENDAR VERSION:2.0 PRODID:-//NEPPA - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://neppa.org X-WR-CALDESC:Events for NEPPA REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20230312T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20231105T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20240310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20241103T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20250309T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20251102T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20260308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20261101T060000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20250318T080000 DTEND;TZID=America/New_York:20250318T150000 DTSTAMP:20260419T091305 CREATED:20241226T162710Z LAST-MODIFIED:20250702T113506Z UID:10000448-1742284800-1742310000@neppa.org SUMMARY:Basic Electricity & Mathematics for Utility Operations DESCRIPTION:NEPPA is offering a 1-day basic and technical prerequisite course for anyone looking to attend technical programs or to gain a basic understanding of electrical theory\, concepts and mathematic principles. \nNEPPA’s Basic Electricity & Mathematics for Utility Operations course is scheduled to be held on March 18\, 2025 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460). \nBasic Electricity & Mathematics for Utility Operations is designed to be an introduction to the electrical concepts and mathematic principles needed to understand electricity and electrical equipment. This course is a foundational level course that is a basis for additional course work in specific disciplines such as substation\, overhead lines and metering. \n \n \n \n \n \n Who Should Attend\nBasic Electricity & Mathematics is designed for: \nAll field operations personnel including: \n>Meter Technicians>Lineworkers>Substation Technicians>Customer Service or Office Personnel looking to understand the product they sell every day>Supervisors or Managers transitioning from other departments or disciplines \n  \n \n \n \n \n \n Location\nThis 1-day\, in-person training will be held at: NEPPA Training Center 200 New Estate Road Littleton\, MA 01460 \n \n \n \n \n \n \n Learning Objectives \n\nPractice and solve mathematic problems used in electrical power measurements\nDemonstrate a basic understanding of electrical theory including electricity and magnetism\nAbility to differentiate between how DC and AC circuits function\nExplain the difference and interconnection of generation\, transmission and distribution of electricity\nDemonstrate an understanding of energy and demand\, and the difference between Kw and Kwh\nAbility to recognize the utmost importance of electrical safety\n\n\n \n \n \n \n \n Agenda\n Agenda details are subject to change. \n 8:00 am Welcome & Introductions8:15 am Module 1: Basic Electricity9:45 am Break10:00 am Module 2: Basic Mathematics11:30 am Lunch12:00 pm Module 3: Electric Power & Energy1:00 pm Module 4: Electrical Safety1:30 pm Module 5: Power System Overview3:00 pm Adjourn \n \n \n \n \n \n Course Prerequisites There is no prerequisite for Basic Electricity & Mathematics for Utility Operations. This course is a basic\, foundational course for NEPPA’s technical training programs. \n \n \n \n \n \n RegistrationRegistration fees include coffee and lunch each day. If you have any dietary or other restrictions\, please note them on your registration. \n\n\n\nMembers:\n$295\n\n\nNon-Members:\n$605\n\n\n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n REGISTER NOW\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n CancellationsCancellations are accepted until two weeks prior to the start of the class. Substitutions may be made at any time prior to the start of the class. \n \n \n \n \n \n Instructor \n \n \n \n \n \n \n \n John Lanciani\n Trainer\, Northeast Public Power Association \n John grew up in Littleton\, MA\, graduating in 1988 and became an Apprentice Electrician for Interstate Electric. In 1990\, he started working for Littleton Electric Light Department as an Apprentice Lineman\, completing NEPPA’s Line School in 1994. John worked his way up from Journeyman Lineman to Engineering Technician\, gaining skills on the more technical aspects of distribution such as substations\, scada and automated distribution. He oversaw the meter department\, planning for and installing Littleton Electric Light Department’s first AMR system and upgrading all metering to solid state. In the early 2000s\, he worked to upgrade their substation by replacing the oil filled breakers with air insulated as well as replacing all mechanical relays w/ solid state. In 2005\, John took on a supervisory role\, overseeing line crews for after-hours coverage. He has been involved with public power his whole life\, as his father was a lineman in Sterling\, MA in the 50’s before becoming the Manager in Paxton and then Littleton. NEPPA is happy to have his expertise as an instructor\, helping to expand NEPPA’s training program with this knowledge and experience. \n \n \n \n \n \n \n \n Lodging\nLodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations\, please refer to our Lodging Information page for details on discounted pricing. \n \n Click Here for Lodging Information\n \n \n \n \n \n Questions? Please contact training@neppa.org or call the office at (978) 540-2200. \n  URL:https://neppa.org/event/basic-electricity-mathematics-for-utility-operations-6/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Basic Electricity & Mathematics for Utility Operations ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/12/BEM-16.9-12.26.24.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20250116T080000 DTEND;TZID=America/New_York:20250116T143000 DTSTAMP:20260419T091305 CREATED:20241112T132516Z LAST-MODIFIED:20241216T124449Z UID:10000429-1737014400-1737037800@neppa.org SUMMARY:Customer Service 101: Basics of Electric Operations & Customer De-Escalation DESCRIPTION:Customer Service 101: Basics of Electric Operations & Customer De-Escalation(1-Day Course)\n\nThursday\, January 16\, 20258:00 AM – 2:30 PM\n \nNEPPA Training Center – 200 New Estate Road\, Littleton MA 01460 \n\n \n \n \n \n \n NEPPA is pleased to offer this training on understanding the inner workings of electric distribution and operations for customer service representatives.This course also includes training on how to use verbal de-escalation techniques in interactions with the public. \n \n MORE COURSE INFORMATION\n \n \n \n \n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\nWho Should Attend:\n\nAll customer service representatives who respond to the customer’s questions.\nAnyone who interacts with customers\, whether on the phone or in person.\n\nCourse Overview:  \n\n\n\n\n\n\n\n\nUnderstanding the inner workings of Electric Distribution and Operations for a Customer Service Representative.Public power utilities need to be adaptable and responsive to changing customer expectations. Customer Service (CS) Representatives need to understand when a customer asks about the electric utility\, how it operates\, and what and why when speaking with the customer. After taking this course\, the CS rep will gain a better knowledge of how the electric distribution system works\, understand the essential components and definitions of the electric distribution system\, and know how to answer the customer without diverting the call to operations or engineering. This course defines good customer service\, how to identify and meet the needs of different types of customer questions\, and how to create a culture of commitment to excellence in customer service across all areas of utility management\, operations\, and customer interactions—focusing on building customer service as a strategy\, not simply an administrative function. \n \n \nUsing Verbal De-Escalation Techniques – Dealing with Customer and Public Interactions \nAs a customer service representative\, you will encounter a threatening situation when the customer becomes unruly. This course will teach you some de-escalation tactics to calm the customer down politely. Also\, you will understand the barriers to communicating. While not placing yourself in a compromising position. \n\n\n\n\n \n \n \n \n \n Registration \nDue to the extremely interactive nature of this training experience\, class size is limited. Registration fees include coffee and lunch\, all program materials\, supplemental assignments\, certificates and special recognition. \n  \n2025 Registration Fees \nMember: $285 \nNon-Member: $465 \n\n \n Register here\n \n \n \n \n \n Cancellations \nCancellations are accepted until two-weeks prior to the start of the Program. Substitutions may be made at any time.  \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Questions?\nPlease contact training@neppa.org or call the office at (978) 540-2200. URL:https://neppa.org/event/customer-service-101-basics-of-electric-operations-customer-de-escalation/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Customer Service ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/11/CS-101-sq-16.9.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20240319T080000 DTEND;TZID=America/New_York:20240319T150000 DTSTAMP:20260419T091305 CREATED:20240207T163907Z LAST-MODIFIED:20240402T115331Z UID:10000346-1710835200-1710860400@neppa.org SUMMARY:Basic Electricity & Mathematics for Utility Operations DESCRIPTION:NEPPA is offering a 1-day basic and technical prerequisite course for anyone looking to attend technical programs or to gain a basic understanding of electrical theory\, concepts and mathematic principles. \nNEPPA’s Basic Electricity & Mathematics for Utility Operations course is scheduled to be held on March 19\, 2024 at the NEPPA Training Center (200 New Estate Road\, Littleton\, MA 01460). \nBasic Electricity & Mathematics for Utility Operations is designed to be an introduction to the electrical concepts and mathematic principles needed to understand electricity and electrical equipment. This course is a foundational level course that is a basis for additional course work in specific disciplines such as substation\, overhead lines and metering. \n \n \n \n \n \n Who Should Attend\nBasic Electricity & Mathematics is designed for: \nAll field operations personnel including: \n>Meter Technicians>Lineworkers>Substation Technicians>Customer Service or Office Personnel looking to understand the product they sell every day>Supervisors or Managers transitioning from other departments or disciplines \n  \n \n \n \n \n \n Location\nThis 1-day\, in-person training will be held at: NEPPA Training Center 200 New Estate Road Littleton\, MA 01460 \n \n \n \n \n \n \n Learning Objectives \n\nPractice and solve mathematic problems used in electrical power measurements\nDemonstrate a basic understanding of electrical theory including electricity and magnetism\nAbility to differentiate between how DC and AC circuits function\nExplain the difference and interconnection of generation\, transmission and distribution of electricity\nDemonstrate an understanding of energy and demand\, and the difference between Kw and Kwh\nAbility to recognize the utmost importance of electrical safety\n\n\n \n \n \n \n \n Agenda\n Agenda details are subject to change. \n 8:00 am Welcome & Introductions8:15 am Module 1: Basic Electricity9:45 am Break10:00 am Module 2: Basic Mathematics11:30 am Lunch12:00 pm Module 3: Electric Power & Energy1:00 pm Module 4: Electrical Safety1:30 pm Module 5: Power System Overview3:00 pm Adjourn \n \n \n \n \n \n Click here to download the detailed agenda \n \n \n \n \n \n Course Prerequisites There is no prerequisite for Basic Electricity & Mathematics for Utility Operations. This course is a basic\, foundational course for NEPPA’s technical training programs. \n \n \n \n \n \n RegistrationRegistration fees include coffee and lunch each day. If you have any dietary or other restrictions\, please note them on your registration. \n\n\n\nMembers:\n$285\n\n\nNon-Members:\n$565\n\n\n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n REGISTRATION CLOSED\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Cancellations Cancellations are accepted until Tuesday\, March 5\, 2024 (two weeks prior to the start of the class). Substitutions may be made at any time prior to the start of the class. \n \n \n \n \n \n Instructor \n \n \n \n \n \n \n \n Anthony Calascibetta\, CUSP\n Director of Safety & Training \n Anthony is NEPPA’s Director of Safety & Training. He has 40 years of Electrical experience and 25 years of Electric Utility experience. Starting out as a Lineworker\, he moved to the Substation Division as a Lead Substation Technician. \nHe is proficient in relay testing\, transformer testing\, circuit breaker testing\, and all aspects of wiring in overhead\, underground\, metering\, and substations. \nAnthony is an OSHA Authorized General Industry Trainer\, and OSHA Authorized Construction Trainer. \n \n \n \n \n \n \n \n Lodging\nLodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations\, please contact any of the following hotels directly and be sure to mention you’re with NEPPA (or the appropriate code/account number) to receive the negotiated rate: \n  \nCourtyard by Marriott Littleton  \nJanuary 1 – April 30\, 2024 – $142/night + taxMay 1 – October 31\, 2024 – $168/night + taxNovember 1 – December 31\, 2024 – $142/night + tax102 Constitution AvenueLittleton\, MA 01460(978) 540-5040  \nReservation Link:  https://www.marriott.com/event-reservations/reservation-link.mi?id=1677160713279&key=CORP&app=resvlink \n  \nThe Boxboro Regency Hotel & Conference Center – $99/night + tax \n242 Adams PlaceBoxborough\, MA 01719(978) 263-8701 \n  \nThe Westford Regency Hotel & Conference Center – $119/night +tax \n219 Littleton RoadWestford\, MA 01886(978) 692-8200 \n  \nSpringHill Suites Devens Common Center – 10% Discount on Prevailing rate at time of booking. \n27 Andrews ParkwayDevens\, MA 01434(978) 772-3030 \n  \nHilton Garden Inn Devens – 10% Discount on Prevailing rate at time of booking. \n59 Andrews ParkwayDevens\, MA 01434(978) 772-0600 \n \n \n \n \n \n Questions? Please contact training@neppa.org or call the office at (978) 540-2200. \n  URL:https://neppa.org/event/2024-basic-electricity-mathematics-for-utility-operations/ LOCATION:NEPPA Training Center\, 200 New Estate Rd\, Littleton\, MA\, 01460\, United States CATEGORIES:Basic Electricity & Mathematics for Utility Operations ATTACH;FMTTYPE=image/png:https://neppa.org/wp-content/uploads/2024/02/BEM-16.9-1-2.7.24.png END:VEVENT END:VCALENDAR