NH Electric Co-op
Published
January 16, 2024
Location
579 Tenney Mountain HWY, Plymouth, NH
Category
Job Type

Description

Type : Full Time

Department : Construction Services

Location : HQ

CONSTRUCTION SERVICES SUPERVISOR

 

THE POSITION:

Reporting to the VP of Operations, the Construction Services Supervisor will be the contact point for all team members ensuring proactive team operations and effective collaboration. The Construction Services Supervisor is responsible for overseeing the efficient operations of the Construction Service Department, ensuring exceptional member service throughout the construction process. The role involves organizing district support for storm restoration, collaborating, and managing construction-related records and items. The role also includes supporting Energy Solutions initiatives, generating service orders, and participating in Lean Process Projects.

JOB RESPONSIBILITIES:

  • Provide exceptional member service, serving as a point of contact for construction process inquiries. If member concerns arise, provide professional resolution.
  • Organize district support for storm restoration and maintain accurate records of construction activities.
  • Collaborate with Line Design Technicians for work order setup and throughout the construction process.
  • Manage Construction Service Department, ensuring efficiency and member satisfaction.
  • Collaborate with team members on processes and procedures, striving for communication efficiency.
  • Mentor, develop and provide feedback for reporting staff.
  • Collaborate with other departments for process improvements and support.
  • Maintain accurate material records and support the Energy Solutions Department.
  • Provide monthly and year-end construction work order stats and line patrol stats.
  • Respond to member inquiries, assist with payments, and support the Operations Department.
  • Collaborate on Solar initiatives/installations and EV charger work orders.
  • Maintain proficiency in various systems, including ABS, CIS, Mapwise, and E-Bill.
  • Support Cooperative guidelines and recommend revisions as needed.
  • Handle diverse tasks, resolve member complaints, and participate in Lean Process Projects.
  • Monitor work orders, collaborate with Key Accounts Representatives, and generate System Improvement Service Orders.
  • Support the strategic goals of NHEC by assisting in the process of achieving Balanced Scorecard objectives.
  • Support the cultural goals of NHEC by exhibiting self-leadership, developing and maintaining effective working relationships, having a results orientation, being innovative and seeking feedback; work collaboratively across all divisions within NHEC in order to ensure NHEC’s Purpose, Vision, Mission, and Values are being achieved.
  • Performs other duties as may be assigned.

THE PERSON:

  • First and foremost, someone who will be energized and excited about NHEC’s mission and will thrive on the opportunity to enhance an already great organization.
  • An inquisitive, open mind – someone who is interested in finding creative solutions and new ways to support the organization.
  • High school diploma or equivalent requires. Associate degree in business, computer science or related field is preferred as well as five years of related utility experience or 6 years of equivalent experience in lieu of associates degree.
  • Proficient in Microsoft Office and knowledgeable about NISC systems.
  • Ability to work independently and in a team environment.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent written and oral communication skills.
  • Customer service background.
  • Ability to become familiar with NHEC’s Construction Standards, Terms & Conditions, rates, fees and other policies and procedures affecting the member.

 

WORKING CONDITIONS:

  • Normal office conditions. Normal working hours will be scheduled. Occasional overtime may be required.
  • Assistance with power restoration efforts required. If necessary, during regular business hours employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.

 

 

ADDITIONAL INFORMATION

Review of applications will begin immediately, and will continue until the position has been filled, or otherwise closed.  Please be prepared to provide a resume and cover letter to complete your application. Any application not containing a resume and cover letter will be considered incomplete.

COMPENSATION: 

NHEC views compensation in a holistic and transparent manner. We are committed to providing our employees with work-life balance, generous time off, comprehensive health and retirement benefits, and additional programs that enhance our employees and members lives. The salary range for this role is targeted at $80,000 - $90,000.

THE ORGANIZATION:

Headquartered in Plymouth, New Hampshire, NHEC is the largest member-owned electric cooperative in New England, providing electric utility service to consumers and businesses in 115 communities throughout New Hampshire. There are 220+ employees serving our members, which is at the heart of everything we do and every decision we make, and our mission is to provide our members access to affordable, reliable electric service options that support and simplify their lives. The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through renewable energy, distributed energy resources such as solar arrays and battery storage, energy efficiency, electric vehicles, and energy-related apps on smart devices.

There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds. It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all. Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different. We invite you to learn more about the impact you can have by exploring our website at www.nhec.com.

 

Please visit our careers page to apply! https://www.nhec.com/careers/#current-openings

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