Description
Do you dream of a career rooted in teamwork, exceptional customer service, and a commitment to safety—all within a vibrant community rich in history? Look no further than the Concord Municipal Light Plant (CMLP), located in the birthplace of the American Revolution: Concord, Massachusetts.
At CMLP, teamwork isn’t just a value—it’s the foundation of everything we do. We bring together talented individuals with diverse backgrounds to create a dynamic, collaborative environment where everyone can contribute. In this role, you won’t work in silos—you’ll lead and support a team that shares your passion for delivering excellent customer service. Strong communication and collaboration are essential—not only for success but for safety. After 126 years of operation, we’ve learned that we are safer, stronger, and more effective when our team is fully aligned.
As our Customer Service Manager, you’ll be a key leader in ensuring a positive experience for our customers—from daily interactions to long-term relationships. You’ll help foster a culture of service excellence and ensure we continue to meet the evolving needs of our community.
Our commitment to service goes beyond the workplace. At CMLP, you’ll be part of a team that makes a real difference in people’s lives. We regularly hear from customers who appreciate the quality of our work and the professionalism of our staff.
Safety is paramount. We never ask anyone to compromise it. We provide the training and tools needed to work safely and confidently, and we are committed to a supportive environment where safety is always the top priority.
Beyond the walls of CMLP, you’ll find yourself nestled within the historical community of Concord. Steeped in rich heritage and brimming with cultural experiences, this community offers something for everyone. Explore its well-preserved landmarks, visit its open space, or simply enjoy the warm, welcoming atmosphere of its two downtown centers with charming restaurants and local shops. And more than just a welcoming place to be in, you’ll be embraced by a public who believes in the core values that shape public power.
Public power is a utility by and for the people of the community. We believe in following best practices of safety and electrical distribution, but also in allowing the public themselves to dictate the future, power supply philosophy, and rate structure. We have built a supportive relationship with the Town and the Light Board to be as successful as we can with strong leadership and staff that have, on average, 13 years of experience in the industry.
If you thrive in a team-based environment, are committed to delivering exceptional service, and appreciate the importance of a workplace grounded in trust, respect, and safety, we encourage you to apply. Join a team where your leadership will make a meaningful difference—for your colleagues, our customers, and the community we serve.
We look forward to hearing from you.
Starting salary range: $92,539.20 – $110,592.91/ year, based on qualifications. This is a full-time* position, with a complete benefits package.
Applications will continue to be accepted until filled. All applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews and/or other assessments. Applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.
Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal and credit checks and a drug screening. Costs for these pre-placement requirements will be borne by the Town.
The Town of Concord, MA is an EEO Employer. We value diversity and welcome candidates of all backgrounds to apply.
For more information and/or to apply: Town of Concord, MA/ Customer Service Manager or call HR 978-318-3025.