Customer Service Representative / Billing Coordinator

The Sterling Municipal Light Department currently has a position open for a full-time Customer Service Representative / Billing Coordinator.

Primary Duties:

• Perform administrative, technical, and clerical work related to the billing and collection of revenue for electric and broadband services provided by the department.
• Communicate effectively with customers about department policies and services.
• Handle requests and questions about electric and fiber bills or other relevant topics, as well as confidential matters requested by customers.
• Assist the public, department staff, other town departments, vendors, banks, and agencies by processing bills, providing information, and preparing reports.
• Process invoices, final bills, post daily deposits, and keep customer accounts updated.
• Perform daily, weekly, and monthly balancing of cash accounts.
• Proficiently navigate SMLD’s billing and accounting systems.
• Update the department website as needed. Act as liaison with website maintenance vendor.
• Work with retail and commercial customers on the SMLD NextZero rebate program.
• Conduct other administrative work as needed.
• Represent the Sterling Light Department in a professional manner and contribute to a team-oriented employee atmosphere.
• Demonstrate effective communication skills, become knowledgeable about business practices, and keep current on state regulations relating to utility billing.

Requirements:

• Excellent customer service skills.
• Competent in Microsoft Office products including Word, Excel, and Teams.
• Experience with the NISC utility billing system a definite plus.
• Education requires a high school diploma, associate degree preferred.
• Work experience should include a minimum of three years of general office, customer service, municipal, or equivalent.

Working Hours:  Monday-Thursday  7:30am to 4:30pm and Friday  7:30am to 11:30am

Hourly Rate Range:  $25.00 to $31.00

Please submit cover letter and resume to Matthew Stelmach, General Manager, Sterling Municipal Light Department, 50 Main Street, Sterling, MA 01564 or email to mstelmach@energysterling.com.