Reading Municipal Light Department
July 8, 2022
Reading, Massachusetts
Job Type


Job Summary:

Under the direction of the General Manager, this position is responsible for planning and managing RMLD information and operational technology along with the management and direction of staff assigned to implement, administer, and operate the IT environment. May also provide support to other utility operations including finance, administration, budgeting, and customer service.

Illustrative Work Activities:

Essential work activities, pursuant to the Americans with Disabilities Act, may include the following.  Other related duties may be assigned.

  • Responsible for long term technology planning, establishing a roadmap, updates and implementation plans for technology as it relates to other division projects where technology personnel are assigned resources.  Updates and maintains that roadmap and associated scheduling and manpower for IT collaboratively with other divisions.
  • Establish, oversee, and facilitate executive technology steering committees and functions within the utility to ensure strategic technology alignment to business objectives, effective balancing of workloads and outcomes, conformance to established budgets, and strong partnership between the IT organization and other functional departments of the utility.
  • Establish technology project management standards and practices. Manage and/or coordinate the high quality implementation of all technology projects within the utility. Responsible for the development and implementation of business processes for the IT organization.
  • Responsible for drafting and reviewing contracts pertaining to hardware, software, and technology services and providing constructive feedback on such contracts.
  • Responsible for assigned systems, applications, services and activities of the IT Organization including designing, implementing, and administering utility information and operational technology activities; manage, upgrade, and direct the installation, operation, and maintenance of information and operational technology hardware and software; manage and maintain data and equipment security; reviews and approves training for IT personnel.
  • Develop and maintain cyber and information security processes, procedures and systems to ensure the security of IT assets and customer and employee confidential information.
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommend and administer policies and procedures.
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels.
  • Plan, direct, coordinate, and review the work plan for IT staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
  • Select, train, motivate, and evaluate assigned personnel; work with employees to correct deficiencies; recommends disciplinary procedures to General Manager.
  • Oversee and participate in the development and administration of the utility’s annual information and operational technology plan and budget; participate in the forecast of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments. Responsible for the development, review, and administration of the RMLD technology budget.
  • Coordinate IT capital improvement purchases for utility departments.
  • Plan the programs and operations of the organization to meet the short and long-range goals of the IT division; oversee the operation of the organization in order to implement goals and programs.
  • Manage and provide the deployment, monitoring, maintenance, development, upgrade, and support of all information technology and operational technology systems, including servers, PC’s, operating systems, hardware, software, peripherals and application development, and telecommunication systems.
  • Evaluate existing utility technology needs of all departments; propose recommendations to maintain and improve the quality of service; plan, coordinate, and implement improvements in service.
  • Prepare bid specifications and analyze bid proposals for computer and network equipment, software, and services, telecommunications equipment, and operational technology equipment.
  • Respond to the needs and questions of computer users concerning their access to resources on the network, stand-alone personal computers, or attached devices; assist in problems relating to various software programs as necessary. Oversee and facilitate repairs to personal computers and/or network system.
  • Maintain an accrate and up-to-date inventory of all utility information and operational technology assets, including hardware, applications, databases, and firmware.
  • Ensure the security of all utility data and systems, network files, the design and implementation of network systems, and backup of all network data. Coordinate secure data transfers with other agencies.
  • Serve as the liaison for the IT organization with other utility organizations, departments, and outside agencies; negotiate and resolve sensitive and controversial issues.
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to information technology and operational technology programs, policies, and procedures as appropriate.
  • Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of information technology and utility operational technology; incorporate new developments as appropriate.
  • Respond to and resolve citizen inquiries and complaints as they are escalated and pertain to IT concerns.
  • Responsible for the development and implementation of business processes and industry best practices for the Information Technology Organization.
  • Responsible for presentations to internal and external stakeholders and governing entities.
  • Responsible for providing input on IT organizational functions and related benefits/risks.
  • Responsible to provide technical information and assistance to other RMLD Divisions, Town departments, Agencies and customers.
  • Responsible for monitoring and overseeing NERC, FERC, NPCC, and ISO compliance standards and requirements as they relate to information and operational technology at RMLD.
  • Interacts with Human Resources on employee issues. Participates in union/management negotiations, grievance procedures and arbitrations as required.
  • Position will include some amount of the direct, hands-on duties of the IT Engineers, Analysts, and Technology User Support Technician as needed
  • Perform related duties as required.


Minimum Qualifications:


This position requires a Bachelor’s Degree or equivalent as determined by RMLD in Information Systems, Computer Science or related field that emphasizes technology management, systems design, programming, or similar technology management.  A Master’s degree is preferred, including Business Administration or Business Management.

A Project Management Institute certification is desired.


  • Minimum 7 years of experience in the electric power industry directly related to information technology and operational technology planning and management.
  • Minimum 5 years demonstrated success in director or similar senior management position.
  • At least 5 years of experience should be on a technical management level, with ability to perform complex technical and financial analysis on the benefits of implementing new technologies and procedures.
  • Minimum 5 years of project management, municipal utility accounting, budget preparation and cost control.

Knowledge, Skills and Abilities:

  • Computer networking concepts and protocols, and network security methodologies.
  • Risk management processes (e.g., methods for assessing and mitigating risk).
  • Laws, regulations, policies, and ethics as they relate to cybersecurity and privacy.
  • Cybersecurity and privacy principles, threats and vulnerabilities.
  • Specific operational impacts of cybersecurity lapses.
  • Skill in discerning the protection needs (i.e., security controls) of information systems and networks.
  • Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).
  • Skill in creating policies that reflect system security objectives.
  • Skill in communicating with all levels of management including Board members (e.g., interpersonal skills, approachability, effective listening skills, appropriate use of style and language for the audience).
  • Skill to anticipate new security threats.
  • Ability to assess and forecast manpower requirements to meet organizational objectives.
  • Ability to develop policy, plans, and strategy in compliance with laws, regulations, policies, and standards in support of organizational cyber activities.
  • Ability to coordinate cyber operations with other organization functions or support activities.
  • Ability to identify external partners with common cyber operations interests.

Judgment and Initiative:

  • Under direction, performs duties in accordance with established policies, codes, laws and professional standards; unusual policy questions involving interpretation or clarification usually reviewed with General Manager.
  • Initiative in ensuring continued process improvements in areas of job description duties to demonstrate better accuracy, productivity, security, safety and customer service, is expected.
  • Demonstrated understanding of utility best practices is expected.
  • Demonstrated capability for accepting responsibility for negotiating technology contracts and managing large projects.
  • Develops detailed  utility business processes, priorities, goals, and needs and recommends technology solutions in partnership with utility management.
  • Develops and implements policies and utility technology management practices. Recommends/Specifies hardware and software purchases for utility departments.

Physical Demands:

Capable of performing job functions for extended periods of time.  Moderate physical effort may be required on an intermittent basis.

Manual Skills:

Ability to operate computer keyboards and all related software.


  • Supervise IT Organization staff of 5 or more professionals including work assignment and oversight.
  • Mentors IT personnel to assist with their progression as outlined in their respective career development plans.
  • Coaches and counsels employees with appropriate documentation of employee interactions and corrective action plans as necessary.
  • Recommends IT personnel and contract staff to the General Manager as necessary.

Licenses and Certifications:

Valid MA Driver’s license is required.


Demonstrates ability to communicate ideas and directions to employees, customers, vendors and peers, in a clear and concise manner.  Demonstrate ability to be a team player.  Demonstrates a positive attitude. Demonstrates leadership with staff, peers, and utility management. Demonstrates tolerance of ambiguity and situational flexibility. Will be required to perform technology implementation, administrative, and operational tasks as required to ensure business continuity and the successful realization of business objectives.

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