Westfield Gas + Electric
October 12, 2022
Westfield, MA
Job Type


Westfield Gas + Electric is seeking an energetic, active and self-motivated individual who wants to join a high performing team and enjoys the sense of pride from responding to the needs of a tight-knit community. We are looking for an individual who seeks to make a positive change and improve the overall functions of his/her work area through efficiencies and reduction of waste, and is able to help us respond in a moment’s notice at all hours of day or night. If you find a sense of accomplishment from knowing you have helped others and enjoy being part of a larger community, then you may be just what the WG+E is looking for in their next DISPATCHER (CONTROL ROOM OPERATOR).

Westfield Gas + Electric is seeking a full-time candidate who enjoys working in a dynamic environment to support the 24/7/365 operation of the Department’s Dispatch Center. The position involves actively monitoring digital telemetering panel boards to ensure various gas and electric distribution system operational characteristics are within accepted tolerances, and the adequate response to abnormal conditions.

The ideal candidate will:

· Possess knowledge in the electric, gas and telecommunications Transmission & Distribution field and have a thorough knowledge of Transmission & Distribution systems, including monitor and control of the distribution systems including substations, overhead and underground lines, gas and telecommunications distribution systems.

· Prepare, check and administer the execution of safe and reliable switching procedures for Westfield Gas + Electric personnel and in coordination with other interconnected utilities.

· Demonstrate high level of competency in the use of a computer with knowledge and experience with AutoCAD, ArcGIS, and the Microsoft Office suite of applications. Experience with a Supervisory Control and Data Acquisition (SCADA) system is recommended.

· Possess a demonstrated knowledge and ability in receiving, analyzing and dispatching of natural gas, electric, and telecommunications trouble related calls.

· Consolidate information from a variety of sources to accurately validate, analyze and report any outage and operating data.

· Work within appropriate policies and follow department procedures, including the accurate monitoring of key personnel on various distribution facilities, data entry of customer inquiries, and recordkeeping of outage information.

· The ideal candidate must be extremely personable, cooperate with others, and react calmly in emergency situations to promote a feeling of confidence with the public and fellow employees.

· Possess superior communication and customer service skills, both written and verbal.

This position requires working a 12-hour rotating shift (with only one operator on at a time), including nights, weekends, holidays, and short notice overtime due to unscheduled absences or significant events that impact the distribution systems, including weather.

An Associate’s Degree is preferred but not required and/or 2 years of comparable industry experience is required.

Eligible candidates must have a valid driver’s license and pass a pre-employment drug and alcohol test and a Criminal Offender Record Inquiry (CORI) with the State of Massachusetts.

A very generous benefit package accompanies job offer, although relocation services are not provided. Qualified candidates are requested to submit an application found online and attach any other relevant documents by Wednesday, October 19, 2022. Please, no phone calls.

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