Description
JOB DESCRIPTION
Title: FINANCIAL ASSISTANT
Summary of Duties: The Financial Assistant is the principal interface between MMED and the general public and fields phone calls from customers with various requests. The Financial Assistant also deals with walk-in customers regarding their electric service or other matters and will be responsive to their request or route the customer to the appropriate staff member. The Financial Assistants are cross trained to perform multiple functions and to undertake those responsibilities when necessary. The work involves customer billing, collections, accounts payables, accounts receivable and other areas of the MMED operations.
Supervision Received: The Financial Assistant works under the direct supervision of the Business & Finance Manager.
Supervision Exercised: None
Minimum Qualifications:
Education: A Bachelor’s Degree in Business or a related field preferred.
Experience: A minimum of two years’ experience in a customer service setting preferred.
Licenses/Certificates: valid driver’s license.
Knowledge/Abilities/Skills: Computer skills and proficient with word processing and spreadsheets required. Excellent verbal and written communications skills as well as ability to prioritize and multitask when dealing with multiple customers simultaneously and deadline-oriented deliverables. Tact and diplomacy required to effectively deal with customers.
Essential Functions:
The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• Interact with customers on a regular basis either by fielding phone calls or in person and responding to questions or concerns those customers may have regarding either their account or another aspect of MMED's operations. Effectively resolves customer needs using tact and diplomacy or by routing customer to proper staff member if unable to satisfy request.
• Generate the necessary documentation to open accounts, close accounts, receive and log payments. Transmit documentation to appropriate staff member for action if necessary.
• Educate and make customers aware of available MMED programs such as Appliance Rebates, Social Services assistance programs, senior citizen discounts, etc.
• Have thorough knowledge and ability to interface with the customer billing system to navigate the account history in order to address customer concerns or questions.
• Perform utility billing by uploading electronic data from Meter Reader reading device and import into the customer billing system. Process information and verify data by thoroughly checking to determine if improper data entry may result in inaccurate billing. Consults with Meter Department staff to resolve any data inaccuracies prior to billing.
• Interact with the customer billing software vendor regarding data transfer between MMED and vendor to ensure electronic billing files are correctly transmitted and received. Review sample bills generated by vendor to verify billing format and data are correct for bill printing prior to mailing of bills.
• Generate various reports from the customer billing data as required for compilation of information needed for accurate reporting of receivables and other critical data in monthly financial statements.
• Compile reports detailing aging on receivables to determine customers that are subject to collection activity. Generates mailings to notify customers of outstanding balances and the commencement of collections activity.
• Contact customers directly on collections issues to make payment arrangements. If a customer is unable to rectify their account balance, the Financial Assistant will work with the customer to develop a mutually agreeable payment plan to address the outstanding balance. The incumbent will maintain contact with the customer to ensure they are meeting their payment obligations.
• During mid-April to mid-November, the Financial Assistant will compile a weekly summary of customers with past due outstanding balances that have been unable or unwilling to reach payment arrangements with MMED. After working closely with customers in this situation, the incumbent will generate a final notice that the customer will have their electric service terminated the following day unless a mutually agreeable payment arrangement is made. Absent those arrangements the Financial Assistant will generate a shutoff list that the Meter Department will use to terminate service.
• Interact with the Massachusetts Department of Public Utilities (MDPU) on customer complaints, primarily involving shutoff issues.
• Collect bills received by MMED for products or services rendered and compile those bills for payment on a weekly basis. The incumbent will stamp and apply the proper plant account to which that payment will be charged and circulate the bill summary to the appropriate staff for review.
• Prepare a weekly payment warrant for approval by the Director that will be submitted to the Town Accountant’s office. In addition, for bills that require an electronic payment the Financial Assistant will contact the Town Treasurer’s office to arrange the transfer.
• Organize and file bills paid so that they are readily accessible.
• Reconcile daily payment activity to ensure that receipts are accurately reported in the general ledger and Town Treasurer’s office.
• Maintains confidentiality of customer information and disposes of sensitive customer data in accordance with Red Flag rules to preclude the possibility of identity theft.
• Takes minutes of publicly held Light Commission meetings as required. Prepares meeting minutes summaries for review and approval by Light Commission.
Shift: Monday, Tuesday, Thursday 8am-4pm; Wednesday 8am – 8pm and Friday 8am – 12noon
Salary Range: This position is covered by a collective bargaining agreement. The salary range is currently $36.24 to $45.26 for a 37.5 hour work week. This position is eligible for overtime.
Please submit a letter of interest, resume, or other documents indicating your qualifications
before 12:00pm on Friday, August 14, 2026 via email to: kcurtis@mansfieldma.com
or
Karen Curtis
Executive Assistant / Marketing & Customer Engagement Coordinator
Mansfield Municipal Electric Department
125 High St # 1
Mansfield, MA 02048
Mansfield Municipal Electric Department is an equal opportunity employer.