City of Groton
January 29, 2024
295 Meridian Street, Groton, Connecticut
Job Type


Position Title: General Manager, Information Technology
Department: Utilities
Reports To: Director of Utilities
FLSA: Exempt
Salary:  $140,000 - $155,000

The General Manager, Information Technology, under the general supervision of the Director of Utilities, oversees the overall direction, planning, implementation, support and maintenance of all information technology services for the City of Groton. This position exercises independent judgment and discretion in formulating, managing and controlling IT Operations and Support functions ensuring consistency with company strategy, commitments and goals.


Essential and other important responsibilities and duties may include, but are not limited to, the following:

Strategic Planning and Operational Management

  • Directs and manages City-wide information technology systems and activities.
  • Leads and develops technology strategic plans and implementation strategies that align with company goals and overall strategic vision.
  • Provides leadership to the Mayor and Council, Utilities Commission, Directors and Department Managers on alignment of technology with City initiatives, policy and strategic objectives. Makes presentations and prepares reports and plans as needed.
  • Directs and manages interdepartmental technology governance, planning and coordination activities to accomplish specific City-wide objectives.
  • Develops and implements organizational policies and procedures regarding appropriate usage of technology within the organization in accordance with applicable law and regulatory requirements.
  • Initiates and develops internal and external partnerships to leverage City technology investments.
  • Coordinates with the Mayor and Council, Utilities Commission, Directors and Department Manager to address problems and capitalize upon opportunities as they arise.
  • Develops and presents funding strategies to support technology investments.
  • Provides direct oversight and direction on mission critical City-wide technology initiatives.
  • Negotiates and reviews complex proposals and contracts for purchase of IT products and services.
  • Serves as a member of leadership team, and addresses City-wide policy, management and strategic issues, including information security and other Cyber risks.
  • Responsible for planning, preparing and administering the Information Technology Department budget, including Operating and Capital budgets.
  • Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards specifications and best practices for technology systems.
  • Positions the City to effectively respond to the rapidly changing technological environment.
  • Responsible for the future direction of the Information Technology Department, ensuring the coordination of the department’s effort with the needs of the organization.
  • Plans, develops and directs a comprehensive long-term strategic plan for technology needs for the City of Groton.

Leadership and Human Resource Management

  • Plans, organizes, directs and evaluates the Information Technology Department and its operations to ensure effective support for organizational objectives and efficient and effective implementation of initiatives.
  • Directly supervises the Information Technology (IT) Managers and exercises indirect supervision over all employees within the IT Department.
  • Directs the priorities, work program, people and resource allocation within the Information Technology (IT) Department including hiring, staff development, training, terminations, and performance appraisals.
  • Establishes and maintains a working environment conducive to employee safety, positive morale, individual style, quality, creativity, and teamwork.
  • Actively engages with all members of the IT Department staff in the formulation of technical training and professional development plans to promote continuous improvement and enhanced team performance.
  • Formulates, recommends and administers policies and procedures governing the operation of the Information Technology (IT) Department. Establishes long-range goals and implementation plans for services provided by the IT Department.
  • Oversees automated systems within the City, including prioritizing requests for applications development or enhancement, hardware and software standards, equipment acquisition and replacement.
  • Provides IT project management functions to include oversight of funding allocations, oversight and coordination of resources, and effective communication to project stakeholders.
  • Performs other related duties as assigned by the Director of Utilities.

Relationship Development and Management

  • Promotes effective communications at all levels of the organization by holding regular employee meetings and ensuring timely dissemination of relevant information.
  • Fosters and develops business relationships and/or partnership agreements with relevant organizations in support of technology strategic goals and objectives.
  • Actively participates in forums and professional organizations related to government and utility technology governance and best practices, keeping abreast of emerging trends and potential threats.


Education and Experience

Sufficient education, training and/or work experience to demonstrate possession of the following knowledge and skills, which would typically be acquired through:

Bachelor’s Degree from an accredited four-year college or university and ten or more years of progressively responsible related experience in information technology, systems, strategic planning and project management. Requires experience in managing complex technology budgets in a sophisticated and collaborative business environment.

Or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.

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