Description
Operations Coordinator ‐ Union
Education:
High school diploma or its equivalent required. Vocational/ technical school training in electrical and computer related fields desirable.
Experience:
High school diploma required. Associates degree in Electrical Technology or Electrical Theory preferred.
Minimum of four (4) years as an Apprentice or 1st Class Lineworker or 3 years’ experience as a Control Center Operator for an electric utility. Electrical switching or control room operator experience may substitute on a year-by-year basis.
Job Knowledge:
A training period will be necessary to learn the requirements of the job. The length of the training period will be based on experience, education, and aptitude. Emergency response is desired. Employee must have a telephone and be able to report to Communications/Control Center at a reasonable reporting time during emergencies.
Abilities:
Employee will be expected to quickly develop a good working use of computer systems. Experience with the use of a personal computer is desirable. Must be able to work independently without supervision and be able to make immediate and effective decisions. Must have excellent organizational skills and be able to effectively coordinate functions of the Control Center during stressful system outage situations. Must be able to maintain a calm and professional demeanor and attitude when dealing with members and other employees. Must possess knowledge in interpretation of system maps, line feeds, system locations, work order procedures, company policies and FCC rules and regulations. Must have the ability to maintain accurate reports and records. Must have excellent telephone and two‐way radio skills.
Working Conditions:
General Office environment: work performed primarily while sitting at workstation. This position is a 24‐hour rotating shift position, which includes shifts of up to 12 hours in duration and includes weekends and holidays. Assistance with power restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours.
NHEC is an Equal Employment Opportunity/Affirmative Action Employer