Ipswich Electric Light Department
December 10, 2023
272 High Street, Ipswich, Massachusetts
Job Type



The Ipswich Electric Light Department maintains over 3,500 utility poles, 1,000 transformers, and over 100 linear miles of circuits, which are connected via 3 substations.  The distribution infrastructure serves over 7,000 customer meter endpoints throughout 33 square miles of system territory.  In addition, the ELD owns transmission and generation assets including 1.25 miles of transmission lines, a 1.5 MW wind turbine, and a 5MW reciprocating power plant.  The Department strives to provide its customers with high reliability, fair and reasonable rates, improved carbon intensity, and exceptional customer service. The Department’s priorities include system resiliency, customer satisfaction, employee well-being, operational effectiveness, and sustainability.

In collaboration with and at the direction of the General Manager, the Operations Manager provides direct oversight for field operations, including metering, distribution, and generation.  Specific responsibilities are expected to include developing training schedules, coordinating safety inspections, organizing preventative maintenance programs, enhancing inventory management, and providing regular supervision and support for electric crews.  The Operations Manager will also support the General Manager in developing the ELD’s annual budget, managing power contracts, ensuring compliance with applicable regulatory agencies, and demonstrating leadership as part of the Utilities management team.


  • Identifies gaps and defines the role of the Operations Manager position, with a focus on providing supervisory oversight for operations related to Electric personnel; works with Assistant Superintendents of Metering, Distribution, and Generation to optimize, automate, and cross-train critical activities to improve resiliency of ELD operations.
  • Develops and implements safety programs for all Department personnel; observes activities of work crews in the field; performs field safety inspections/audits of Electric Department work sites.
  • Participates in the development and implementation of work flows in the Department’s Operations Management System (OMS); specific initiatives include management of inventory, work orders, assets, and incidents (e.g., outages) via formal processes and technology platforms, where practical.
  • Contributes to the development and implementation of Department goals, objectives, policies and priorities; assesses Department performance in relation to established goals.
  • Contributes to the planning, development, and execution of capital plans associated with electrical infrastructure; Develops long range planning of electrical services to the community in order to ensure sufficient capacity for all residential, commercial and industrial customers, and recommends plans for future expansion and improvements.
  • Plans, organizes, and directs Electric Department activities. Participates in developing Electric Department goals and objectives and development of the department's organizational structure.
  • Performs detailed electric distribution system analysis, protection and coordination studies, designs distribution system, plans, prepares technical and administrative reports, performs load flow analysis, provides technical assistance to the Distribution and Substation Maintenance groups, and directs emergency restoration of service.
  • Staffs, schedules, and provides overall supervision and training of Electric Department personnel; evaluates personnel performance and recommends appropriate personnel actions to the General Manager.
  • Supports compliance program for local, state, and federal agencies, as required. Establishes and maintains electric department records and reports; prepares state and federal reports as required.
  • Recommends needed changes to effect continual improvement of safety, efficiency, economy, and effectiveness of department and services rendered.
  • Develops and writes specifications for new equipment required for Electric Department procurement; places orders for major pieces of operating equipment and construction supplies.
  • Performs field inspections of facilities and equipment to ensure that proper levels of maintenance and construction are maintained; ensures compliance with applicable standards including NESC, OSHA, NFPA, and DOT.
  • Reviews and approves timecard submissions and associated requests (e.g. use of accruals) for Electric personnel; conducts periodic counseling and professional development activities (e.g., knowledge boards) with Electric personnel; makes recommendations for remediation and/or advancement, as appropriate; coordinates with Human Resources to update and maintain personnel records, as necessary.
  • Provides financial oversight for certain accounting functions, including annual audit, closing fiscal year-end, and developing annual budget.
  • Performs other duties as assigned by the General Manager.
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