Vermont Electric Cooperative (VEC), a member-owned electric distribution utility that serves over 32,000 members in Northern Vermont, is seeking an Operations Supervisor for our Newport District.
Are you someone that likes to get things done and deliver results? Do you enjoy leading and empowering people to do their best? Do you have strong communications skills as a listener, a coach, and a speaker? Do you have a good understanding of the electric utility industry and line work in particular?
As an Operations Supervisor, you would serve in a key role as the connection between senior management and VEC’s front-line workers. You will be involved in setting priorities for your team consistent with VEC’s long-range, strategic initiatives. You will lead two teams of line workers and at the same time work with VEC’s other two districts to deploy resources effectively across the service territory. You will provide oversight of work planning, facilitate and support project management activities, manage budgets, and promote positive employee relations. Your experience with delivering results and cultivating trusting relationships will add value to a seasoned team of hard working, committed individuals as well as guide new apprentices.
Qualified candidates interested in applying should submit a cover letter, resume, and application. A matrix showing the position’s essential functions and key attributes, as well as a detailed job description can be found by clicking the link below.
As a member-owned, not-for-profit, electric cooperative, VEC works directly for the members it serves. We believe in providing safe, affordable, and reliable energy services to our members and adapting to changes that will shape our energy future. We expect all employees at all levels to serve as leaders within their scope of control and influence.
VEC’s Operations Supervisor must be a strong leader with demonstrated experience in delivering results and cultivating trusting relationships. They should have an established record of motivating others and coordinating self-managed teams to achieve results. They should enjoy working independently and in a team-oriented environment and demonstrate the willingness to support others with their success. Must have strong communication and problem-solving skills.
EDUCATION and/or EXPERIENCE
This position requires a minimum of an Associate’s Degree in Electrical Engineering or two years of related electrical education or electrical field experience. Qualified candidates should possess five years’ experience in electric utility line operations or engineering or equivalent experience. They should have a minimum of five years’ experience in progressively responsible supervisory or management positions; experience leading and managing in a union environment is preferred. They should have proven project management experience, with a PMI certification preferred. Candidates should have a good working knowledge of National Electric Code, National Electric Safety Code, IEEE and ANSI standards and be familiar with NISC or similar software for customer records, service/work orders, scheduling, accounting, time entry, mapping, etc.
Operations Supervisor Line Operations – Newport, Vermont
You are the leader of the Newport district at Vermont Electric Cooperative. The primary focus of this position is to demonstrate support of VEC’s high performance culture that emphasizes trust, empowerment, quality, productivity and on-going development of a superior workforce. You are expected to ensure employees in this district can provide VEC members with the most reliable and cost-effective electric service possible. You are responsible for coordinating and scheduling line operations resources, managing major transmission and distribution capital projects, and many other tasks that empower employees to provide excellent member service. We expect that you are committed to VEC’s mission of providing safe, affordable, and reliable energy services and understand the impact you have to the 32,000 members we serve across Northern Vermont.
What You Do / Will Do:
Leadership Responsibilities. For this part of your job, we expect you will:
• Provide clear and effective leadership, working relationships, and communication to all Operations employees and contractors working within area of responsibility.
• Execute a full range of supervisory responsibilities including, but not limited to, work assignment, training, development, empowerment, work observations, risk assessments, employee recognition and support, and performance management.
• Follow all major capital projects within the assigned district from onset to completion; maintain and provide status reports upon request; foster department and individual employee communications, compliance, planning, risk management, needs assessments, policy recommendations, employee education in areas of responsibility; and manage toward maintaining fiscal responsibility.
• Ensure that subordinates are monitoring their workflow to ensure accurate, appropriate, and timely deliverables. This includes anticipating the need for coverage to meet work volume and labor fluctuations and monitoring NISC’s Work Management system to ensure tasks are assigned, templates are up to date, and employees follow processes appropriately.
• Ensure that all employees conduct work in accordance with prudent utility practice, generally accepted accounting principles, and applicable Vermont State and Federal laws, codes and regulations.
• Ensure employees communicate status and issues effectively so resolutions can be found in a timely manner. Guide and train employees to follow established procedures and documentation while encouraging your team to develop better solutions.
• Implement technology improvements within areas of responsibility include appropriate training, understanding, and ability to effectively use the new technology.
• Ensure that departmental employees know and adhere to VEC’s safety and risk management rules and practices; employee must demonstrate uncompromising integrity and safe work/risk management practices.
Operations Support and Management. For this part of your job, we expect you will:
• Regularly audit line crews to ensure appropriate work practices, conformance with operation expectations, safety policies and procedures, communication of project status, and that completed work met established schedules and quality excellence.
• Collaborate across VEC to ensure that employees have all necessary project materials and equipment; and secure resources in a timely manner to avoid undue project delay and cost to VEC.
• Provide scheduling oversight and ensure effective and efficient coordination of construction resources for maximum productivity for area of responsibility.
• Provide direction for contract crews, perform frequent safety and performance audits to ensure that contract crews are functioning within VEC expectations and standards of safety and construction for area of responsibility.
• Work in conjunction with VEC management and employees in developing safety as a core value that carries out to all work practices at VEC. This will include assisting personnel in developing safety goals and activities that support VEC’s strategic plan.
• Evaluate and substantiate overtime in accordance with VEC policy and budget; monitor attendance and overtime records and member charges to identify problems and recommend corrective action as necessary for area of responsibility.
• Resolve member complaints and respond to member inquiries through different channels (e.g., face-to-face, phone, etc.) and document decisions and discussions.
• Perform appropriate member-related, incident, accident, and damage investigations and reports to identify root causes of incidents; make recommendations for corrective actions; and ensure appropriate implementation and evaluation of corrective actions to eliminate future occurrences.
• Comply with all health and safety (OSHA) laws and other governing regulations; represent management and participate on VEC’s Safety Committee to review safety rules and regulations and recommend changes to VEC’s Safety Program.
• Provide status reports and/or documentation and to the Manager of Line Operations or Chief Operating Officer, as requested.
Project Management Responsibilities. For this part of your job, we expect you will:
• Coordinate design, environmental, rights-of-way, vegetation management, and line operations resources for all large transmission and distribution projects in your districts.
• Collaborate with Manager of Engineering and Manager of Operations to determine project schedule, scope, and resource needs.
• Coordinate pre-construction kickoff, design to construction handoff, and project review meetings.
• Maintain project documentation, including but not limited to schedules, milestones, and estimates.
• Work with Utility Designers and ROW and Environmental Associate to acquire appropriate easements.
• Provide purchasing resources with material requirements to ensure project schedules are met.
• Provide project cost analysis and status reports which include time and budget variance.
• Work with Manager of Line Operations to determine when external contractor resources are needed for identified distribution and transmission capital projects; this involves overseeing the Request-for-Proposal (RFP) process when required by VEC’s purchasing policy.
• Ensure that regular communication regarding safety concerns, expectations, and practices occurs throughout an assigned capital project. Monitor safety practices to ensure comprehension and compliance.
• Facilitate effective communication among project teams on large capital projects.
• Collaborate with employees, contractors, and external vendors to plan project resources and schedules.
• Provides exceptional resource management by seeking and delivering collaboration for best workflow, resource management, and design for large and special engineering projects.
• Conducts post-project inspections to ensure congruency with design and VEC specifications.
General Duties and Responsibilities. For this part of your job, we expect you will:
• Participate in the 7:00 a.m. Engineering and Operations conference call each workday.
• Develop and manage budgets, maintain document management systems, and attend to administrative duties, as required.
• Prepare and present business cases that include tangible justification, financial analysis and economic evaluation to support recommendations relative to VEC’s needs.
• Participate in VEC’s strategic and operational planning and drive tactical goals related to those plans.
• Recommend and participate in decisions related to technologies that relate to objectives.
• Attend trainings for professional development, safety, and changes in technology.
• Demonstrate safe work practices.
• Assist in emergency restoration efforts; participate in all VEC storm resource management including damage and needs assessment and reporting. Available to fill their ICS role when VEC stands up the ICS structure for major storms.
• Support a strong cyber security culture. This includes, but is not limited to, cyber security awareness, training, and testing; support of cyber security efforts; and demonstration of cyber security best practices as outlined by management.
Experience and Skills Needed:
• You estimate and monitor project costs.
• You accomplish tasks and can provide examples of where you have delivered impactful results.
• You are a continuous learner and show enthusiasm to acquire expertise within a constantly changing industry.
• You have excellent communication skills that prove to be effective when interacting with individuals inside and outside of the organization.
• You work well independently and collaboratively in a team-based environment.
• You understand bargaining unit contracts and can enforce rules/regulations fairly and accurately
• You rely upon your solid interpersonal and relationship skills to effectively navigate conflict.
• You are proactive and continuously look for opportunities to improve.
• You are organized and have an eye for detail.
• You are an excellent problem solver.
• You have a valid Driver’s License to be able to travel for business.
Experience and Skills Preferred:
• You have a minimum of an Associate’s Degree in Electrical Engineering or two years of related electrical education or electrical field experience.
• You have five years’ experience in Electric Utility Line Operations or Engineering. VEC will consider a combination of relevant education and experience.
• You have at least five years of progressively responsible Electric Utility Line Supervision.
• You have PMI certification or proven Project Management experience.
• You understand both the NESC and NEC codes and IEEE and ANSI Standards.
• You are familiar with NISC’s software or similar technologies for customer records, service order and work order management, scheduling, accounting, time entry/approval, mapping, etc.
• You have a First Aid and CPR certification.
• You can work flexibly in various locations which includes the ability to tune out distractions and hone in on tasks at hand.
• You can sit and use the computer for long periods of time (reasonable accommodations may be made to enable individuals with disability to perform the essential functions).
• You are capable of spending extended hours outside in harsh weather conditions and available to provide off-hours support, as required.
Position Details: Reports To:
Manager of Line Operations
FLSA Status: Exempt
Approved Date: October 2020
VEC is an Equal Opportunity Employer