Town of Danvers
January 9, 2024
1 Sylvan St., Danvers, MA
Job Type


Customer Service Representative | Danvers DPW Department (Business Division)

The Town of Danvers welcomes applicants for the full-time, benefited position of Customer Service Representative for the Danvers Business Division. The Town of Danvers is a reputable Town on the North Shore, providing a supportive and welcoming environment for Town staff, including a commitment to professional development and policies that support a healthy work/life balance. This position is responsible for maintenance of the customer information systems in addition to assisting customers with questions and/or complaints.

The Town will consider any combination of relevant work experience, education, volunteerism, and transferrable skills as qualifying, unless otherwise designated as required.

Desired qualifications include graduation from a high school or trade school, or an equivalent certificate. Associate’s degree preferred. One (1) to three (3) years of experience related to Accounts receivable, data processing, utility billing, customers service, and/or office and clerical experience required. Valid driver’s license required. For more information, please visit our website

This position works 35 hours per week Monday-Wednesday between 8:00AM to 4:00PM, Thursdays 8:00AM-7:00PM and Fridays 8:00AM-12:00PM. Union position (grade 4) pay scale starting at $49,944 annually with the ability to move through the pay scale via step system to a maximum of $63,274. Excellent health, dental, and retirement benefits.

To apply, please send a Town application, resume, and cover letter to the Human Resources Department, 1 Sylvan Street, Danvers, MA 01923; or via email to Applications will be accepted until the position is filled, with preference given to those received by January 26. An EOE employer.

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