Reporting to the President/CEO, the Vice President of Broadband provides leadership, strategy, and management to build a world class, gigabit Fiber-to-the-Home (FTTH) network. The Vice President will serve as the NH Broadband’s team leader while also effectively working with the community, local/state officials, vendors, and contractors. This position is responsible for meeting project deadlines while ensuring subscriber satisfaction and profitability.
- Manages and directs operations and activities of NHEC’s FTTH subsidiary, NH Broadband, including hiring and managing employees, preparing reports, budgeting, reviewing, and executing vendor contracts, maintaining public relations, marketing services, and managing assets.
- Research new and emerging technologies to further the goals of the company.
- Evaluates new business and expansion opportunities and recommends new services. Executes plans to expand service offerings and areas for expansion.
- Plans, directs, and oversees all lines of broadband business to ensure profitability and subscriber satisfaction.
- Operates and maintains the FTTH network within the financial projections and approved budget. If modifications are required, develops budget/plan amendments with financial analysis for CEO.
- Establishes and implements goals within guidelines established by the CEO.
- Ensures operations comply with applicable federal, state, and local regulations. Also ensures compliance with grant, loan, and other funding covenants and requirements.
- Represents the company with regulatory agencies, legislative bodies, and industry associations.
- Promotes and maintains a safe working environment and observes all safety rules.
- Maintains positive and productive relations with vendors, contractors, subscribers, customers, and the general public in carrying out the responsibilities of the position.
- Works proactively with consultants as required, ensuring the success of the FTTH deployment and ongoing operations.
EDUCATION: A Bachelor’s degree is required. Technical Certifications preferred.
EXPERIENCE: Must have 7 years of management /supervisory experience with a preference for Telecommunications Field Operations, Fiber Construction, Project Management, Geographic Information Systems (GIS), Outside Plant, or ISP operations. Consideration will be given to those with exemplary experience and successful performance in retail fields outside of telecommunications if the candidate demonstrates creative problem-solving, critical thinking skills, and leadership abilities.
ABILITIES AND SKILLS: Must have experience marketing internet and telecommunications services; developing and managing business partner relationships; developing and leading a high-performing team in a positive work environment and working with and understanding fiber plant construction methods and processes. Needs advanced knowledge of market offerings, product pricing, networking technologies, VoIP, and fiber technologies. Must be a successful “project manager” able to work effectively with multiple parties (contractors, employees, community members, vendors). “Leading by example” with the ability to balance multiple priorities and competing interests is also critical to this role. Demonstrated ability to manage and direct an FTTH organization, including but not limited to establishing and implementing policies, procedures, organizational structures, staffing, processes, and management reporting and controls. Must work well as a team player while also serving in a leadership role. Consistently utilize interpersonal skills with staff, customers, contractors, and the general public. Exhibit critical thinking and problem-solving, a high degree of accuracy with attention to detail. Must be knowledgeable about budgeting, general accounting, fiscal management practices, and business operating systems. Must have a thorough understanding of financial principles; be able to evaluate fiscal and financial information and achieve positive financial results. Must be effective in dealing with human/public relations in various business circumstances, this includes strong negotiation and conflict resolution skills.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to stand, talk, and hear. The employee frequently is required to walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to sit, climb, or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception, and the ability to adjust focus.
- Assistance with restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. To meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.
NHEC is an Equal Opportunity/Affirmative Action Employer