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Public Utility Management Program (PUMP)

April 23, 2024 @ 8:00 am - April 25, 2024 @ 4:00 pm EDT

NEPPA is pleased to offer the Public Utility Management Program (PUMP) again in 2024.  The (PUMP) begins in April and ends in November. It features 6 days of in-person training sessions and two additional 1/2-day-virtual sessions, The in-person sessions will be held on April 23 – 25 and October 29 – 31, 2024 at the NEPPA Training Center (200 New Estate Road, Littleton, MA 01460).  Each of these 3-day session will include information on leadership challenges, best practices, knowledge/skill/behavior development, and practical applications. One virtual sessions will be held on June 4th and September 24, 2024. Each ½-day virtual session will cover additional presentation content that is of interest to the participants, along with application of learning with coaching and sharing of experiences based on individual learning plan objectives and assignments.


PUMP is a robust course of study and interaction which covers a variety of management, leadership, and operations disciplines necessary for leaders of Public Power, today and in the future.  Due to the extremely interactive nature of this training experience, class size is limited.

Upon successful completion of the Program, participants will have gained 39 Professional Development Hours, a Certificate of Completion and special recognition for completing the Program.

Who Should Attend

To help position public power to address the growing number of retirements and position changes in the industry, PUMP is designed for anyone who wants to learn what it takes to be an effective leader including:


• General Managers
• General Foremen
• Assistant General Managers
• Supervisors
• Managers or Team Leads
• Aspiring Leaders


The Program is designed to address varying levels of experience and perspectives, from utilities of varying sizes and complexities. Participants may have significant management experience and responsibilities, be individual contributors with oversight, or individuals expected to rise into management in the future.

What makes PUMP different?

Now in its 32nd year, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough, interactive professional development.

In-Person and Virtual Sessions & Agenda

The 6-Day Program is split into two sessions, held in April and October.

The 2-Virtual half day sessions will by June and September

Click here to download the detailed agenda


Program Objectives

The Public Utility Management Program is designed to accomplish the following objectives:

  1. Provide an overview of leadership philosophy and key leadership concepts, specifical for Public Power organizations.
  2. Enable participants to better understand their own leadership styles, strengths and limitations to support ongoing learning and development
  3. Build competencies that encourage leadership development in a diverse work environment
  4. Develop specific knowledge, skills and practices around Public Power including utility operations, finances, and management.
  5. Help participants build and sustain cultures of safe and effective operations.
  6. Understand and build awareness around trends, technologies, challenges and changes that impact the utility of the future.
  7. Create an interactive learning environment that supports practical application of concepts and uses real-world utility examples.
  8. Ensure transfer and application of learning to an on-the-job setting.

Topics Covered 

The following topics will be covered in the Program:


• Overview of the Electric Utility Industry
• Local Public Power System
• Financial Management
• Introduction to Leadership
• Self-Awareness
• Organization Awareness
• Character
• Community
• Empowerment
• Service
• Customer Relations
• Sustainability
• Strategic Planning
• Governance
• Delivering Value to Your Organization as a Leader

For more detailed informtion


Due to the extremely interactive nature of this training experience, class size is limited. Registration fees include coffee and lunch, all program materials, supplemental assignments, certificates and special recognition.

Members: $3,195

Non-Members: $5,150


Cancellations are accepted until Tuesday, Apirl 9, 2024 (two-weeks prior to the start of the Program). Substitutions may be made at any time prior to Session I.


These in-person training sessions will be held at:

NEPPA Training Center
200 New Estate Road
Littleton, MA 01460


Please contact training@neppa.org or call the office at (978) 540-2200.


April 23, 2024 @ 8:00 am EDT
April 25, 2024 @ 4:00 pm EDT
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NEPPA Training Center
200 New Estate Rd
Littleton, MA 01460 United States
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