Tactical Tuesday webinars are held on the second Tuesday of each month from 2:00pm – 3:00pm, virtually through Zoom. They are free to NEPPA members. Each month a different industry professional will present on a relevant public power topic, with opportunties to ask questions.

Topic:
Customer Engagement Challenges & Best Practices

Description: Power providers’ customers across the US are facing challenges with affordability, shifting regulation, environmental stress and information availability. Convey’s customer engagement approach provides public power providers with omnichannel tools no matter where you are in your customer journey. Join Convey for a conversation on key provider case studies, industry best practices and the benefits of a personalized approach.

About Convey: Convey delivers intelligent customer workflows that humanize connections in regulated environments. Formerly Message Broadcast, Convey transforms compliance requirements into streamlined experiences through purpose-built solutions that deliver measurable impact for utilities and essential service providers while efficiently managing millions of interactions.