Description
ABOUT GML:
GML Utility Services, established under the authority of MGL Chapter 164 as a municipal cooperative and joint action agency, is dedicated to fostering collaboration among utilities to deliver innovative, reliable, and cost-effective solutions. We empower our utilities by providing comprehensive operational support, strategic resource sharing, and sustainable practices that enhance service delivery, strengthen community resilience, and advance the collective interests of the municipalities we serve.
GML offers core services to utilities such as tree trimming and vegetation management, fleet maintenance and repair, rubber goods and PPE testing, engineering and power supply, managed IT services and more.
FUNCTION:
Working under the supervision of the Chief Executive Officer, this position supports the managed IT systems, cybersecurity and other technology related services that GML offers to its members and customers.
This position is well suited for someone with a foundation in information technology, strong customer service skills, and an interest in developing hands-on experience in a municipal utility environment.
REPORTING RELATIONSHIP:
The IT Systems Technician works under the direct supervision of the Chief Executive Officer. The position will work closely with other GML staff as needed.
RESPONSIBILITIES:
GML Customer Employee Support
• Provide responsive, professional technical assistance to employees at GML customers sites.
• Troubleshoot hardware, software, connectivity, printing, and other common IT issues.
• Set up, configure, reconfigure, and deploy computers, laptops, monitors, printers, mobile devices, and related equipment.
• Install and update approved software and assist employees with applications and technology tools.
• Assist with employee onboarding, workstation changes, and user account setup and removal, following established approval procedures.
• Track support requests, document solutions, and escalate complex issues as required.
Systems, Networks, and Cybersecurity
• Assist with the installation, configuration, maintenance, and monitoring of servers, switches, wireless access points, firewalls, and related infrastructure.
• Perform system updates, security patches, and routine maintenance.
• Assist with backups, recovery checks, endpoint protection, and basic cybersecurity monitoring.
• Support changes to network connections, access permissions, and system configurations.
• Follow established cybersecurity and change approval procedures, recognizing the importance of reliable technology within an electric utility.
Operational Technology Support
• Assist with the installation, configuration, troubleshooting, and maintenance of OT equipment, networks, and supporting infrastructure.
• Support systems such as supervisory control and data acquisition (SCADA), utility communications, metering infrastructure, and related technologies, as assigned.
• Help maintain equipment inventories, network diagrams, configuration records, and other OT documentation.
• Assist with approved cybersecurity measures, access controls, backups, and updates for OT systems.
• Participate in capital improvement projects involving OT upgrades, equipment replacement, and integration with IT systems.
Projects and Infrastructure Improvements
• Assist with planning and implementing IT upgrades and capital improvement projects.
• Support equipment replacement, network expansion, server upgrades, and technology installations.
• Coordinate with utility staff, vendors, and contractors as directed.
• Support specialized utility applications and interfaces as assigned.
MINIMUM QUALIFICATIONS:
• Associates degree, with relevant IT coursework, technical training, or practical experience.
• Basic understanding of computer hardware, Windows operating systems, common business applications, and networking concepts.
• Ability to troubleshoot technical problems using a logical, organized approach.
• Strong communication and customer service skills, including the ability to explain technical information clearly.
• Ability to manage competing priorities, maintain accurate records, and follow through on assignments.
• Willingness to learn, follow established procedures, and seek guidance when needed.
• Internship, help desk, desktop support, or other hands-on IT experience.
• Familiarity with Microsoft 365, Active Directory, Windows Server, backup systems, or endpoint security tools.
• Basic exposure to firewalls, switches, wireless networks, and network troubleshooting.
• Familiarity with or an interest in learning operational technology, SCADA, industrial networking, utility communications, or metering systems. Prior OT experience is helpful but not required; training and supervision will be provided.
COMPENSATION:
Compensation is competitive and will be commensurate with the candidate’s experience, qualifications, and demonstrated skills. Factors considered include prior relevant experience.
Interested candidates should submit a resume or complete an employment application by contacting: Pat Laverty at 508-523-2490 or by email at plaverty@gmlusc.org