2024 Energy Connect Conference
NEPPA’s 2024 Energy Connect Conference (formerly Customer Service, Credit & Collections Conference) will be held October 22 – 26, 2024 at the AC Hotel Marriott in Worcester, MA (125 Front Street Worcester, Massachusetts).
Energy Connect is a great way for public power professionals to share ideas, build connections and gain resources. Speaker topics range from customer service insights and business leadership, to energy innovation and IT. We have some exciting educational sessions, roundtables, networking opportunities, sponsor exhibits, and more planned for this year!
The Carol A. Tracey Customer Service Award is presented at the Energy Connect Conference awards lunch on Wednesday. Be sure to nominate your customer service rockstar! Nominations are due by Friday, September 27, 2024
CLICK HERE TO SUBMIT YOUR NOMINATION
Thank you to our Conference Sponsors!
Registration is now open!
click tab below for more information
Agenda
Agenda details are still being finalized and are therefore subject to change.
Tuesday, October 22, 2024
8:30 AM Registration, Coffee Break
9:00 AM - 4:00 PM New England Electrification Leadership Summit
(click here for separate registration)
12:00 PM Lunch
1:00 - 4:00 PM IT Roundtable (click here for separate registration)
4:00 PM Welcome Reception
Wednesday, October 23, 2024
7:00 AM Registration
7:30 AM Continental Breakfast
8:30 AM Welcome & Opening Remarks
8:45 AM Keynote Speaker: Understanding the Divide in a Multi-Generational Workspace
9:45 AM Break
10:00 AM
Breakout Session (Energy Innovation Track) - Got Data? Now What? How to Analyze the Data You Collect
Breakout Session (Business Track) - Business Roundtable: Recruiting, Recognizing and Retaining the "Multi-Hat Hero"
11:00 AM Break
11:15 AM
Breakout Session (Customer Service Track) - Customer Service Roundtable:
Time Management- A Proactive Instead of Reactive Approach to Collections
Breakout Session (Business Track) - Electricity 101 - Understanding the Basics of Field Operations to Better Assist Customers
12:15 Awards/ Lunch
1:30 PM Team Building Activity- Bike Building Relay for Charity
3:30 PM Break
3:45 PM
Breakout Session (Energy Innovation Track) - Come and "Wine" About Your EV Charging Programs - Drinks and Discussion
5:00 PM Happy Hour
Thursday, October 24, 2024
7:00 AM Registration
7:30 AM Continental Breakfast
9:00 AM General Session: Social Media -Communicating Your Success in Times of Non-Crisis
10:00 AM Break
10:15 AM
Breakout Session (Energy Innovation Track) - Energy Innovation Roundtable: Benchmarking - Comparing Energy Rebates and Incentive Programs
11:15 AM Break
11:30 AM
Breakout Session (Customer Service Track) Office Safety Bootcamp with Blue-U Defense
Breakout Session (Business Track) - Energy Demand Response – Residential, Commercial, Key Accounts
12:30 AM Lunch
1:30 PM Adjourn
Attendee Registration
NEPPA's 2024 Energy Connect Conference will be held October 22 - 24, 2024 at the AC Marriott Hotel Worcester (125 Front St, Worcester, MA 01608). Join your professional colleagues for educational sessions, roundtables, networking opporunities, sponsor exhibits and more!
2024 Attendee Registration Fees:
| Type | Rate |
|
IT Roundtable (Only)
|
$50 / $75 |
|
Full Conference
|
|
| Utility / Affiliate Member | $349 |
| Non-Member | $449 |
|
Wednesday, October 23rd ONLY
|
|
| Member | $299 |
| Non-Member | $399 |
| Thursday, October 24th ONLY | |
| Member | $239 |
| Non-Member | $339 |
| Awards Luncheon Only | $55 |
Not yet a member? Join today and save money on your conference registration. Call 978-540-2200 or email Membership@neppa.org.
Sponsorship Registration 2024
Support NEPPA's Annual Conference and reap the benefits of engaging with public power business managers, office managers, customer service & customer care manger and representatives from all over the Northeast Region.
Platinum Level Sponsorship Opportunities ($1,750)
Platinum Level Sponsorship includes attendance for 2 representative and a 6' skirted table near the meeting room.
- Speaker Sessions
- Breakfast
- Lunch
- Audio Visual
- Team Building Activity
Gold Level Sponsorship Opportunities ($1,250)
Gold Level Sponsorship includes attendance for 1 representative and a 6' skirted table near the meeting room.
Silver Level Sponsorship Opportunities ($925)
Silver Sponsorship does not include attendance to the conference. Silver sponsors will have their logo on signs and materials on site, as well as our website and promotional communications.
Sponsorship Opportunities
| Be Noticed |
Platinum |
Gold | Silver |
| Logo Placement on Sponsor Signs On-Site at Conference | X | X | X |
| Badge Ribbon Designation | X | X | X |
| Company Logo in Promotional & On-Site Materials | X | X | X |
| Verbal Recognition at Award Presentation & Lunch | X | X | X |
| Attendance for Company Representative(s) | X (2 Reps) | X (1 Reps) | Non- Attending |
| Table-Top Display near Meeting Room (6ft skirted table) | X | X | |
| Special Signage at Reception, Dinner or Benevolent Fund Activity (See Opportunities Below) | X | ||
Want to sponsor something that is not listed? Contact Wendy Esche at wesche@neppa.org or call the office at (978) 540-2200.
*Display table space is limited, participants will be accepted on a first-come, first-served basis.
Lodging 2024
To make your overnight accommodations, please contact the hotel directly and mention you're with the Northeast Public Power Association or NEPPA Energy Connect Conference to get the group rate.
Rooms and rates are held until Monday, September 30, 2024 and are based on availability.
AC Hotel Worcester - $189/ night + tax
125 Front Street
Worcester, MA 01608
(774) 420-7555
Parking
Group has a negotiated overnight parking rate of $10.00 per vehicle, per night. Daytime parking rates of $3.00 per vehicle.
All reservations require a credit card to guarantee each reservation or first night room deposit.
You may cancel your reservation for no charge before (24 Hours prior to arrival). Please note that we will assess a fee of one night room rate if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card.
Check-in: after 3:00 PM
Check-out: 12:00 PM
Team Building Event 2024
Wednesday, October 25th
Building upon the insights from B23’s keynote, this two-hour team building session is designed to empower both individual and team potential.
Dive deeper into the world of Gallup StrengthsFinder as you are guided through a dynamic series of interactive exercises and activities. Discover how you are unique to 1 in 33 million people with your individual set of gifts and talents.
As Gallup certified facilitators, B23 Strategies will equip you with the know how to leverage your unique strengths for personal growth, enhanced productivity, and a fulfilling career, all while building a strong foundation of self-awareness.
Get ready for an engaging and transformational experience that will not only empower you as an individual but also elevate your emotional intelligence, fostering stronger team dynamics and enriching your personal and professional life.
Upon registration for this session, you will receive a code to take a Gallup Strengthsfinder assessment and be sent a personalized Strengths Insight report. The Strengthsfinder assessment must be completed by October 14th to maximize your workshop experience.
YOU HAVE TO KNOW YOURSELF TO LEAD YOURSELF.
Your gifts and talents give you a unique design to be exceptional. Without self-awareness and the knowledge to maximize those gifts, you may be getting in your own way. Without a clear path to develop your full potential, you can feel restless, unsettled, and unfilled knowing there’s more.
We are your guide to discovering your full potential and developing your power within.
YOU WERE DESIGNED TO BE EXCEPTIONAL.
We understand the frustration of feeling stuck, but also know and celebrate the freedom of owning our unique design. We combined our 30+ years of experience in training and development, along with our certifications in Gallup Strengthsfinder, 100X Leader, and the Enneagram to develop tools to help you maximize your influence.
Are you ready to take your next step toward growth and development?
Instructions for workshop participants (Only):
Step 1: Use this link https://my.gallup.com/direct/ac/BCG8M7AX8RPP9C3J to create an account and complete the Gallup Strengthsfinder Assessment.
**This is a unique link with a set number of codes so please do not register more than once!**
Step 2: Download and print your results and highlight the parts of the report that stand out to you.
Step 3: Bring your highlighted report to the workshop and be prepared to learn and grow!
Click here to view NEPPA’s Code of Conduct
Attendees of all our events are expected to abide by our core values.
Questions: Please contact registrar@neppa.org or call the office at (978) 540-2200.