Customer Service Leadership Program
Delivering Exceptional Customer Service
NEPPA is pleased to partner with Pryor Learning Solutions, Inc. to revitalize the Customer Service Leadership Program: Delivering Exceptional Customer Service being held Tuesday, March 22, 2022 at NEPPA’s Training Center (Littleton, MA).
Every person in an organization has the ability to make a positive impact on customer relations. This Program will help train yourself, your staff, and your organization to rise to a level of service excellence through leadership.
Upon completion of the Program, participants are awarded a Certificate of Completion.
Who Should Attend
This interactive Program is designed for anyone who interacts with external and internal customers, especially:
- Receptionists
- Customer Service Representatives
- Technical Support Staff
- Sales & Marketing Staff
- Supervisors & Managers
Continuing Education
Fred Pryor Seminars and CareerTrack, divisions of Pryor Learning Solutions, Inc. are approved providers of credits through NASBA, HRCI, PMI® and SHRM. This course qualifies for 6 CPE credits.
Course Topics & Key Learning Points
- How to “communicate like a leader” with vitality, integrity and confidence
- Avoiding common mistakes, pitfalls and blunders
- Identify new opportunities and learn to devise smart business strategies from trends and innovations
- The art of active listening
- Remaining professional during emotionally charged confrontations.
Agenda
Agenda details are subject to change.
Registration Fees
Registration fees include coffee, breaks and lunch.
| Members: | $565 |
| Non-Members: | $1,225 |
Cancellations
Cancellations are accepted until Tuesday, March 8, 2022. Substitutions may be made at any time.
Lodging
Lodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations, please contact any of the following hotels directly and be sure to mention you’re with NEPPA (or the appropriate code/account number) to receive the negotiated rate:
Courtyard by Marriott Littleton – $137/night + tax
102 Constitution Avenue
Littleton, MA 01460
(978) 440-5040 – If calling to make your reservation, be sure to mention either NEPPA or Northeast Public Power
Boxboro Regency Hotel & Conference Center – $89/night + tax
242 Adams Place
Boxboro, MA 01719
(978) 263-8701
The Westford Regency Inn & Conference Center – Jan 1 – Mar 31 – $99/night + tax; April 1 – Oct 31 – $119/night + tax; Nov 1 – Dec 31 – $99/night + tax
219 Littleton Road
Westford, MA 01886
(978) 692-8200
SpringHill Suites Devens Common Center – $129/night + tax
27 Andrews Parkway
Devens, MA 01434
(978) 772-3030
Click here to make your reservation online.
Hilton Garden Inn Devens – $129/night + tax
59 Andrews Parkway
Devens, MA 01434
(978) 772-0600
Click here to make your reservation online using the Group Code: BZL.
Questions?
Please contact training@neppa.org or call the office at (978) 540-2200.