Description
Senior Meter Technician
GENERAL SUMMARY:
Under the general administrative direction of the Customer Service Manager, performs skilled technical work involving installation, testing, troubleshooting, and maintenance of electric meters and associated equipment. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Incumbent is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring flexibility in approach to workload.
ESSENTIAL JOB FUNCTIONS:
External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
- Install, remove, test, repair, and calibrate single-phase and three-phase AMI, AMR and manual meters, including wiring into current and potential transformers.
- Removes old or malfunctioning electric meters.
- Perform meter programming, troubleshooting, and inspections for tampering or malfunction.
- Participate in meter data management programs; enter meter type, size, identification numbers, and related information into computer systems.
- Operate AMI systems (e.g., Eaton Yukon) for monitoring signals, outages, and generating reports.
- Disconnect/reconnect meters for non-payment; deliver shutoff notices.
- Assist with customer inquiries, high-bill investigations, and complaints; maintain positive customer relations.
- Monitor and verify communication signals between metering infrastructure, network gateways, and system software.
- Investigate service interruptions, communication failures, or meter data anomalies using advanced metering system tools.
- Identify and coordinate meter replacements or upgrades based on system data, performance indicators, or lifecycle schedules.
- Perform meter resets, reconfigurations, and basic programming using approved tools and equipment.
- Maintain and update meter, network, and customer service information within advanced metering and data management systems.
- Maintain accurate records in meter data management systems, update billing and route information.
- Maintain adequate inventory of metering equipment and related supplies; inform supervisor when reordering is necessary.
- Maintain vehicle and equipment in a clean and presentable condition.
- Assist in power quality checks, voltage/current testing, and emergency response.
- Comply with safety standards and participate in safety programs.
- Utilize workflow management tools such as NISC.
- Performs special projects and related responsibilities as initiated and requested.
- Performs other related duties as required, directed or as the situation dictates.
- Regular attendance and punctuality at the workplace is required.
SUPERVISORY RESPONSIBILITY:
May occasionally instruct or show other employees how to perform the work.
EDUCATION & EXPERIENCE:
- High school education or equivalent; completion of specialized courses in metering; and four or more years of related meter reading/installation/repair experience; or any equivalent combination of education and experience.
- Possession of a valid motor vehicle operator’s license required.
- Ability to pass basic meter school.
KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of electrical systems, metering principles, and safety regulations.
- Strong computer proficiency for AMI systems and reporting.
- Strong communication and problem-solving skills.
- Mechanical ability to disassemble, repair, and calibrate electric meters. Ability to recognize meter defects, abnormal registrations, and incorrect readings.
- Ability to follow oral and written instructions, proper methods, procedures, and safety precautions.
- Ability to work independently with attention to detail.
WORKING CONDITIONS & PHYSICAL DEMANDS:
External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Most of the work is performed outdoors in all types of weather. Attacks from domestic animals, hazards of working with electricity and near moving mechanical parts, requiring the use of caution.
Position requires extensive walking, standing, reaching, stooping and kneeling when performing functions. Frequently required to lift, move and/or push boxes and equipment weighing 50 pounds or more. Physical agility required in order to access all areas of a building/home; must be able to climb stairs and ladders. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.
Frequently required to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms.
Frequently subjected to the demands of other individuals and the volume and/or rapidity with which tasks must be accomplished.
Operates computer, printer, calculator, telephone, copier and all other standard office equipment requiring eye-hand coordination and finger dexterity.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.