Description
The City of Norwich announces a closed promotional and an open examination to fill a future vacancy and establish an eligibility list for the following classification:
74119 – UTILITY ACCOUNT MANAGER
Public Utilities Department
Open Until: Tuesday, April 7, 2026 at 04:30 PM EST
Rate of Pay: $122,220.80 - $148,033.60
General Description
The Utility Account Manager is responsible for developing and maintaining strong relationships with key Residential and Commercial customers to ensure reliable utility service, personalized support, and long-term satisfaction. This role acts as the primary point of contact for assigned customers and ensures alignment between customer needs and utility operations. The Utility Account Manager oversees project coordination, energy efficiency, and renewable energy initiatives. The Utility Account Manager maintains accurate customer data to support strategic planning. Responsibilities also include project management of other utility-related projects as assigned.
Qualifications
Bachelor’s degree with at least four (4) years of experience in customer account management, project coordination, customer relations, energy efficiency or utility operations OR Associate degree and at least six (6) years of experience in customer account management, project coordination, customer relations, energy efficiency or utility operations may be considered in lieu of a bachelor’s degree OR Eight (8) years of experience in customer account management, project coordination, customer relations, energy efficiency or utility operations may be considered in lieu of education. Experience supporting key and critical customers, such as hospitals, manufacturers, or government agencies, or other large commercial/industrial accounts. Experience in supervisory or team-lead role.
Important Information
In order to be considered, applicants must demonstrate on their application they meet the minimum qualifications as stated in the job announcement.
You must reside within the State of Connecticut, 60 miles from Norwich, within one year of appointment.
The complete job description is available online.
Examination will consist of 100% written OR 100% oral OR 100% experience and training.
To apply visit our website at www.norwichct.org/hr.
For questions or additional information, call (860) 823-3836.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER