New Hampshire Electric Cooperative
Description
Summary:
Recover and protect NHEC’s accounts receivable assets by collecting delinquent accounts using methods that promote positive member relations.
Essential Duties and Responsibilities:
- Supports NHEC’s Safety Program by reading, understanding, and complying with safety manual standards and practices, and on the importance of safety and safe work practices, and by attending safety training and meetings.
- Collects delinquent accounts by contacting delinquent members at the member’s property and negotiating payment plans, determining the appropriateness of disconnecting service for non- payment and disconnecting meters when necessary.
- Collects payments from delinquent members at the service location by accepting checks, or directing the member to other payment options, maintaining receipt books and depositing payments collected at an NHEC payment agent location or delivering directly to NHEC’s night deposit box.
- Maintains collection service order records by providing collection action results to Credit office staff by App Suite, 2-way radio or phone, and following-up on open collection orders.
- Provides service to members and billing staff by driving to service locations and completing assigned routine meter related service orders such as reading, testing, disconnecting or reconnecting meters, resealing meter sockets, investigating for occupancy and investigating complaints. Excluded are multi-phase self-contained meters or transformer rated meter installations.
- Assists members by recommending, if needed, NHEC’s Energy Assistance Program and other sources of funding available for income eligible members to prevent unnecessary disconnection of electric service.
- Protects NHEC assets by investigating potential power diversion and unauthorized use of electric service.
- Maintains collection guidelines and provides recommended changes and improvements to the Senior Metering Services Administrator and the Consumer Accounting Supervisor.
- Maintains NHEC assigned vehicle by routinely cleaning, working with the Fleet Services Working Foreman for required routine vehicle maintenance, performing the required monthly safety check and by maintaining appropriate levels of working inventory.
- Supports the cultural goals of NHEC by exhibiting self-leadership, developing, and maintaining effective working relationships, being results oriented, being innovative, and seeking feedback to achieve personal and professional growth.
- Increases professional and technical knowledge by attending educational classes, reading professional magazines, and participating in professional societies.
- Performs other duties as assigned.
External Contacts:
Members: Responds to member inquiries in a courteous manner and resolves problems and/or directs to supervisor or appropriate personnel.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:
A High School Diploma or equivalent is required. An Associate’s Degree in Business or related technical field is preferred. Completion of a Metering Technical Apprentice Program also preferred.
Three to four years of previous utility experience is desirable. Experience in record keeping and collections are desirable.
Must be able to make immediate and independent decisions in dealing with delinquent members accounts.
Must be able to adapt to a fluctuating workload and work independently to meet deadlines.
Must be able to exercise discretion, good judgment and must have a neat and clean appearance. Ability to interact with customers in a professional manner is required.
Must have the ability to lift up to 75 pounds and possess good phone and radio skills; ability to communicate verbally and in written form effectively with internal and external customers.
Must possess a valid driver’s license with a good driving record.
Job Knowledge:
Knowledge of NHEC’s rates, billing and collection regulations, and other policies and procedures affecting the members. Knowledge of the New Hampshire Public Utilities Commission regulations is desirable. Must understand the basic principles of electric metering and be familiar with all single phase, self-contained metering applications.
Working Conditions:
Flexible working hours are required. Shift hours may change seasonally. Weekend work may be required.
All Meter Services Specialists shall be required to reside within 30 minutes of the Meter Shop location in Plymouth, NH under light traffic conditions.
Assistance with power restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support power restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends, and holidays, which may involve considerable extra hours. In order to meet this working condition, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes.
Exempt : No
Type : Full Time
Department : Meter Services
Location : Plymouth, NH
Union