2024 NEPPA Public Utility Management Program (PUMP)

The NEPPA Public Utility Management Program did a great job catering to its audience of utility professionals coming from different technical backgrounds with varying levels of experience. The interactive learning techniques and course content provided exposure to many of the topics needed to be a public utility manager.

Emmanuel Agouridis

Middleton Electric Light Department

I am immensely grateful for the enriching experience at the New England Public Power Leadership Program. As a representative from our local municipal gas, electric, and fiber department, the program’s interactive and hands-on approach was a game-changer. The dynamic sessions, practical exercises, and collaborative problem-solving not only deepened my understanding of industry complexities but also equipped me with valuable leadership skills. The networking opportunities provided a unique platform to connect with peers facing similar challenges. This program has undoubtedly transformed my approach to leadership, and I highly recommend it to anyone in the public power sector seeking a comprehensive and impactful development opportunity.

Caitrin Ferriter

Westfield Gas and Electric

NEPPA is pleased to offer the Public Utility Management Program (PUMP) again in 2024.  The (PUMP) begins in April and ends in October. It features 6 days of in-person training sessions and two additional 1/2-day-virtual sessions, The in-person sessions will be held on April 23 – 25 and October 29 – 31, 2024 at the NEPPA Training Center (200 New Estate Road, Littleton, MA 01460).  Each of these 3-day session will include information on leadership challenges, best practices, knowledge/skill/behavior development, and practical applications. Two virtual sessions will be held on June 4th and September 24th, 2024. Each ½-day virtual session will cover additional presentation content that is of interest to the participants, along with application of learning with coaching and sharing of experiences based on individual learning plan objectives and assignments.


PUMP is a robust course of study and interaction which covers a variety of management, leadership, and operations disciplines necessary for leaders of Public Power, today and in the future.  Due to the extremely interactive nature of this training experience, class size is limited.

Upon successful completion of the Program, participants will have gained 39 Professional Development Hours, a Certificate of Completion and special recognition for completing the Program.

Who Should Attend

To help position public power to address the growing number of retirements and position changes in the industry, PUMP is designed for anyone who wants to learn what it takes to be an effective leader including:


• General Managers
• General Foremen
• Assistant General Managers
• Supervisors
• Managers or Team Leads
• Aspiring Leaders


The Program is designed to address varying levels of experience and perspectives, from utilities of varying sizes and complexities. Participants may have significant management experience and responsibilities, be individual contributors with oversight, or individuals expected to rise into management in the future.

What makes PUMP different?

Now in its 32nd year, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough, interactive professional development.

In-Person and Virtual Sessions & Agenda

The 6-Day Program is split into two sessions, held in April and October.

The 2-Virtual half day sessions will by June and September


Click here to download the detailed agenda




Program Objectives

The Public Utility Management Program is designed to accomplish the following objectives:

  1. Provide an overview of leadership philosophy and key leadership concepts, specifical for Public Power organizations.
  2. Enable participants to better understand their own leadership styles, strengths and limitations to support ongoing learning and development
  3. Build competencies that encourage leadership development in a diverse work environment
  4. Develop specific knowledge, skills and practices around Public Power including utility operations, finances, and management.
  5. Help participants build and sustain cultures of safe and effective operations.
  6. Understand and build awareness around trends, technologies, challenges and changes that impact the utility of the future.
  7. Create an interactive learning environment that supports practical application of concepts and uses real-world utility examples.
  8. Ensure transfer and application of learning to an on-the-job setting.

Topics Covered 

The following topics will be covered in the Program:


• Overview of the Electric Utility Industry
• Local Public Power System
• Financial Management
• Introduction to Leadership
• Self-Awareness
• Organization Awareness
• Character
• Community
• Empowerment
• Service
• Customer Relations
• Sustainability
• Strategic Planning
• Governance
• Delivering Value to Your Organization as a Leader


Due to the extremely interactive nature of this training experience, class size is limited. Registration fees include coffee and lunch, all program materials, supplemental assignments, certificates and special recognition.

Members: $3,195

Non-Members: $5,150


Cancellations are accepted until Tuesday, Apirl 9, 2024 (two-weeks prior to the start of the Program). Substitutions may be made at any time prior to Session I.


These in-person training sessions will be held at:

NEPPA Training Center
200 New Estate Road
Littleton, MA 01460

Elizabeth L. (Betsy) Aylun, PhD

Elizabeth L. (Betsy) Aylun, PhD

Executive Management Consultant

Dr. Betsy Aylin is an experienced executive and organization consultant with deep expertise in organization effectiveness and leadership development through experience in a broad array of industries, including more than 20 years work with utilities.

Betsy has over 25 years domestic and international experience working with organizations on strategic and business planning, organization change, leadership and management development, and building human resource capabilities. She specializes in helping leaders set direction, build strong work teams, and drive results. Betsy provides coaching and consultation on such organizational issues as structure, culture change, succession planning, workforce planning, leadership and management development, and performance improvement. She has designed and facilitated corporate strategic and business planning processes and a range of leadership and management development programs for domestic and international audiences.

R. John Miner, P.E.

R. John Miner, P.E.

Predident & Principal Consultant

John is President and owner of Collaboration Unlimited and Collaborative Learning, Inc. since 1995 and has worked as a management consultant since 1987, providing services to clients in the electric, water, wastewater and communications utility industries. He lives and works out of Austin, Texas and Cedar, Michigan.

John consults with utilities throughout the United States in a wide range of areas related to business strategy, governance, performance management, organizational development, and technical operations. He is nationally known and respected for his subject area knowledge of utility enterprises and his skills as a consultant and facilitator. John is often called on to organize and lead governing board and executive management retreats as well as guide management and employee work teams and interventions aimed at resolving specific performance problems.

John works with governing boards on policy and strategy development, executive recruitment and executive evaluation. He has also conducted numerous organizational and management reviews to evaluate the effectiveness of and recommend changes to existing organizational structures, work processes and practices, and support facilities and equipment. John has delivered management and technical education programs for organizations throughout the U.S. and in six overseas locations.


Lodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations, please contact any of the following hotels directly and be sure to mention you’re with NEPPA (or the appropriate code/account number) to receive the negotiated rate:


Courtyard by Marriott Littleton

January 1 – April 30, 2024 – $142/night + tax
May 1 – October 31, 2024 – $168/night + tax
November 1 – December 31, 2024 – $142/night + tax
102 Constitution Avenue
Littleton, MA 01460
(978) 540-5040


Reservation Link:  https://www.marriott.com/event-reservations/reservation-link.mi?id=1677160713279&key=CORP&app=resvlink


The Boxboro Regency Hotel & Conference Center – $99/night + tax
242 Adams Place
Boxborough, MA 01719
(978) 263-8701


The Westford Regency Hotel & Conference Center – $119/night +tax
219 Littleton Road
Westford, MA 01886
(978) 692-8200


SpringHill Suites Devens Common Center 10% Discount on Prevailing rate at time of booking.
27 Andrews Parkway
Devens, MA 01434
(978) 772-3030


Hilton Garden Inn Devens – 10% Discount on Prevailing rate at time of booking.
59 Andrews Parkway
Devens, MA 01434
(978) 772-0600


Please contact training@neppa.org or call the office at (978) 540-2200.

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