2024 Energy Connect Conference
NEPPA’s 2024 Energy Connect Conference (formerly Customer Service, Credit & Collections Conference) will be held October 22 – 26, 2024 at the AC Hotel Marriott in Worcester, MA (125 Front Street Worcester, Massachusetts).
Energy Connect is a great way for public power professionals to share ideas, build connections and gain resources. Speaker topics range from customer service insights and business leadership, to energy innovation and IT. We have some exciting educational sessions, roundtables, networking opportunities, sponsor exhibits, and more planned for this year!
The Carol A. Tracey Customer Service Award is presented at the Energy Connect Conference awards lunch on Wednesday. Be sure to nominate your customer service rockstar! Nominations are due by Friday, September 27, 2024
Thank you to our Conference Sponsors!
Registration is now open!
click tab below for more information
Agenda
Agenda details are still being finalized and are therefore subject to change.
Tuesday, October 22, 2024
8:00 AM Registration, Coffee/Light Refreshments
9:00 AM - 4:00 PM New England Electrification Leadership Summit
(click here for separate registration)
11:30 AM - 12:30 PM Lunch
1:00 - 4:00 PM IT Roundtable (click here for separate registration)
4:00 PM Welcome Reception
Wednesday, October 23, 2024
7:00 AM Registration
7:30 AM Continental Breakfast
8:30 AM Welcome & Opening Remarks
8:45 AM General Session: NOW SHOWING: Lifecycle of a Customer - Best Practices of Customer Engagement/Crisis Communication through Roleplay, with the NEPPA Players
9:45 AM Break
10:00 AM Breakout Sessions
(Energy Innovation Track) - Got Data? Now What? How to Analyze the Data You Collect
(Business Track) - Business Roundtable: Recruiting, Recognizing and Retaining the "Multi-Hat Hero"
11:00 AM Break
11:15 AM Breakout Sessions
(Customer Service Track) - Customer Service Roundtable: Time Management- A Proactive Instead of Reactive Approach to Collections
(Business Track) - Business Roundtable: Dealing with Legacy Systems, Implementing an AMI Program
12:15 Lunch and Awards Presentation
1:30 PM Team Building Activity- Bike Building Relay for Charity
3:30 PM Break
3:45 PM Breakout Sessions
(Energy Innovation Track) - Come and "Wine" About Your EV Charging Programs - Drinks and Discussion
5:00 PM Happy Hour
Thursday, October 24, 2024
7:00 AM Registration
7:30 AM Continental Breakfast
9:00 AM General Session - Panel Discussion: Social Media -Communicating Your Success in Times of Non-Crisis Panel Session
10:00 AM Break
10:15 AM Breakout Sessions
(Customer Service Track) Electricity 101 - Understanding the Basics of Field Operations to Better Assist Customers
(Energy Innovation Track) - Energy Innovation Roundtable: Benchmarking - Comparing Energy Rebates and Incentive Programs
11:15 AM Break
11:30 AM Breakout Sessions
(Customer Service Track) Office Safety Bootcamp with Blue-U Defense
(Business Track) - Energy Demand Response – Residential, Commercial & Key Accounts
12:30 AM Grab and Go Lunch
1:30 PM Adjourn
"I liked the intimate setting and getting to talk with a lot of people that don't make it to the Annual Meeting."
Attendee Registration
NEPPA's 2024 Energy Connect Conference will be held October 22 - 24, 2024 at the AC Marriott Hotel Worcester (125 Front St, Worcester, MA 01608). Join your professional colleagues for educational sessions, roundtables, networking opporunities, sponsor exhibits and more!
2024 Attendee Registration Fees:
| Type | Rate |
|
Full Conference
|
|
| Utility / Affiliate Member | $399 |
| Non-Member | $499 |
| Wednesday, October 23rd ONLY | |
| Member | $299 |
| Non-Member | $399 |
| Thursday, October 24th ONLY | |
| Member | $249 |
| Non-Member | $349 |
| Awards Luncheon Only | $75 |
|
IT Roundtable Only
|
$75 / $100 |
PLEASE NOTE:
The New England Electrification Leadership Summit held by the Beneficial Electricification League on Tuesday, October 22nd requires seperate registration and payment. Click the link below to visit Benefical Electrification League's website. There you can see the Leadership Summit agenda and submit your registration to attend.
“Loved the diverse topics and very engaging. Really helped with new ideas and conversing with other utilities."
Not yet a member? Join today and save money on your conference registration. Call 978-540-2200 or email Membership@neppa.org.
Sponsorship Registration 2024
Support NEPPA's Annual Conference and reap the benefits of engaging with public power business managers, office managers, customer service & customer care manger and representatives from all over the Northeast Region.
Platinum Level Sponsorship Opportunities ($1,750)
Platinum Level Sponsorship includes attendance for 2 representative and a 6' skirted table near the meeting room.
- Speaker Sessions
- Breakfast
- Lunch
- Audio Visual
- Team Building Activity
Gold Level Sponsorship Opportunities ($1,250)
Gold Level Sponsorship includes attendance for 1 representative and a 6' skirted table near the meeting room.
Silver Level Sponsorship Opportunities ($925)
Silver Sponsorship does not include attendance to the conference. Silver sponsors will have their logo on signs and materials on site, as well as our website and promotional communications.
Sponsorship Opportunities
| Be Noticed |
Platinum |
Gold | Silver |
| Logo Placement on Sponsor Signs On-Site at Conference | X | X | X |
| Badge Ribbon Designation | X | X | X |
| Company Logo in Promotional & On-Site Materials | X | X | X |
| Verbal Recognition at Award Presentation & Lunch | X | X | X |
| Attendance for Company Representative(s) | X (2 Reps) | X (1 Reps) | Non- Attending |
| Table-Top Display near Meeting Room (6ft skirted table) | X | X | |
| Special Signage at Reception, Dinner or Benevolent Fund Activity (See Opportunities Below) | X | ||
Want to sponsor something that is not listed? Contact Wendy Esche at wesche@neppa.org or call the office at (978) 540-2200.
*Display table space is limited, participants will be accepted on a first-come, first-served basis.
Lodging 2024
To make your overnight accommodations, please contact the hotel directly and mention you're with the Northeast Public Power Association or NEPPA Energy Connect Conference to get the group rate.
Rooms and rates are held until Monday, September 30, 2024 and are based on availability.
AC Hotel Worcester - $189/ night + tax
125 Front Street
Worcester, MA 01608
(774) 420-7555
Parking
Group has a negotiated overnight parking rate of $10.00 per vehicle, per night. Daytime parking rates of $3.00 per vehicle.
All reservations require a credit card to guarantee each reservation or first night room deposit.
You may cancel your reservation for no charge before (24 Hours prior to arrival). Please note that we will assess a fee of one night room rate if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card.
Check-in: after 3:00 PM
Check-out: 12:00 PM
CONNECT BY GIVING BACK
Attend our Build-A-Bike ® Team Building Event at this year's NEPPA Energy Connect Conference! Engage with others while helping get local kids access to bikes. What better way to connect than giving back.
ENERGETIC & COMPETITIVE EXPERIENCE
The bicycle build is just a small part of the Build-A-Bike ® team building event. What makes this charity bike build so special is the energetic and competitive shared-experience.
Learn more about The Leader's Institute's Build-A-Bike ® Team Building Activities.
Click here to view NEPPA’s Code of Conduct
Attendees of all our events are expected to abide by our core values.
Questions: Please contact registrar@neppa.org or call the office at (978) 540-2200.