Description
TOWN OF HULL MUNICIPAL LIGHT DEPARTMENT
15 Edgewater Road
Hull MA 02045
Phone: 781-925-0051 Fax: 781-925-6125
BILLING CLERK
DEFINITION: Provide customer service, in person and on the telephone, at an electric utility, utilizing
computers and other office machines. Full-time position.
SUPERVISION: Works under the direct supervision of the Office Manager.
DUTIES AND RESPONSIBILITIES:
Primary responsibilities include: Receiving customers and visitors; explaining company policies to
customers, providing customer service, receiving and processing applications for service, assisting
ratepayers with problems, responding to inquiries and requests, sorting and distributing daily incoming
mail, answering telephones, routing inquiries, retaining original copies of forms and maintaining sufficient
inventories, performing clerical work, filing, preparing payroll worksheets, computing and maintaining
employee benefit records, typing, reproducing documents, collecting customer payments, monitoring
commissioners’ mail book & filing documents in a timely manner, creating ledger cards for deposits,
creating meter record cards, performing related duties as assigned.
Secondary responsibilities may include: entering computer data, contacting customers with delinquent
accounts, assisting Manager with secretarial/clerical tasks, counting and receipting money, designing and
revising various forms, conducting record searches.
EQUIPMENT UTILIZED: personal computer connected to network system, typewriter, telephones,
adding machine/calculator, cash register, copy machine, two-way radio, Fax machine, metered postage
machine, line printer, laser printer.
WORK ENVIRONMENT: Fast-paced office, sometimes highly-charged atmosphere.
May include lifting moderately heavy items (boxes of computer paper, etc.)
RECOMMENDED MINIMAL QUALIFICATIONS: customer service experience including the ability
to act tactfully and effectively with customers, office experience in a fast-paced environment, computer
experience.
DESIRED SKILLS: familiarity with software programs and/or ability and willingness to learn, such as:
word processor and/or spreadsheet software, etc.
PAY RATE: $21.48/hr.
CONTACT: Send letter of interest and resume via email to the Assistant Town Manager,
scallahan@town.hull.ma.us