Join NEPPA’s Customer Service Subcommittee for a virtual roundtable covering hot topics in the Public Power industry. Members will meet in small groups to share insights into best practices, discuss current programs and help provide tools for the future!

Who Should Attend?
This course is suitable for anyone new or established in Public Power that works with customers including:

-General Managers
-Business/Office Managers
-Customer Service Managers, Supervisors, Representatives
-Anyone looking to get a better understanding and/or fresh ideas Customer Service

Agenda

Wednesday, June 14, 2023

Agenda details are still being finalized and are therefore subject to change, breakout rooms will be available based on attendance. If you have not received an email with the Zoom link, please contact registrar@neppa.org.

9:00 am – 9:45 am             Difficult Customers

9:45 am – 10:30 am           Collections

10:30 am – 10:45 am         Break

10:45 am – 11:30 am         Electrification and Solar Power

11:30 am – 12:00 pm         Stress Management

12:00 pm – 12:30 pm         Potpourri/Wrap Up

12:30 pm                            Event Adjourns

Registration fee

Members:  $30.00
Non-Members: $50.00

Registration

Cancellations
Cancellations are accepted until Wednesday, May 31, 2023. Substitutions may be made at any time.

Questions?
Please contact events@neppa.org or call the office at (978) 540-2200.