NEPPA Public Utility Management Program (PUMP)

In its second iteration, NEPPA is continuing to improve and is pleased to offer the Public Utility Management Program again in 2022. The Public Utility Management Program (PUMP) is a 6-day, one year Program held April 12 – 14 and October 25 – 27, 2022 at the NEPPA Training Center (200 New Estate Road, Littleton, MA 01460).

PUMP is a robust course which covers a variety of management, leadership, and operations disciplines necessary for leaders of Public Power, today and in the future. Due to the extremely interactive nature of this training experience, class size is limited.

Upon successful completion of the Program, participants will have gained 39 Professional Development Hours, a Certificate of Completion and special recognition for completing the Program.

Who Should Attend

To help position public power to address the growing number of retirements and position changes in the industry, PUMP is designed for anyone who wants to learn what it takes to be an effective leader including:

  • General Managers
  • General Foremen
  • Assistant General Managers
  • Supervisors
  • Managers or Team Leads
  • Aspiring Leaders

The Program is designed to address varying levels of experience and perspectives, from utilities of varying sizes and complexities. Participants may have significant management experience and responsibilities, be individual contributors with oversight, or individuals expected to rise into management in the future.

What makes PUMP different?

Now in its 30th year, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough, interactive professional development.

In-Person Sessions & Agenda

The 6-Day Program is split into two sessions, held in April and October.

Click here to download the detailed agenda.


Program Objectives

The Public Utility Management Program is designed to accomplish the following objectives:

  1. Provide an overview of leadership philosophy and key leadership concepts, specifical for Public Power organizations.
  2. Enable participants to better understand their own leadership styles, strengths and limitations to support ongoing learning and development
  3. Build competencies that encourage leadership development in a diverse work environment
  4. Develop specific knowledge, skills and practices around Public Power including utility operations, finances, and management.
  5. Help participants build and sustain cultures of safe and effective operations.
  6. Understand and build awareness around trends, technologies, challenges and changes that impact the utility of the future.
  7. Create an interactive learning environment that supports practical application of concepts and uses real-world utility examples.
  8. Ensure transfer and application of learning to an on-the-job setting.


Due to the extremely interactive nature of this training experience, class size is limited. Registration fees include coffee and lunch, all Program materials, supplemental assignments, certificates and special recognition.

Members: $2,945

Non-Members: $4,785


Cancellations are accepted until Tuesday, March 29, 2022 or two-weeks prior to the start of the Program. Substitutions may be made at any time prior to Session I.


These in-person training sessions will be held at:

NEPPA Training Center
200 New Estate Road
Littleton, MA 01460


Elizabeth L. (Betsy) Aylin, PhD Dr. Betsy Aylin is an experienced executive and organization consultant with deep expertise in organization effectiveness and leadership development through experience in a broad array of industries, including more than 20 years work with utilities.

Betsy has over 25 years domestic and international experience working with organizations on strategic and business planning, organization change, leadership and management development, and building human resource capabilities. She specializes in helping leaders set direction, build strong work teams, and drive results. Betsy provides coaching and consultation on such organizational issues as structure, culture change, succession planning, workforce planning, leadership and management development, and performance improvement. She has designed and facilitated corporate strategic and business planning processes and a range of leadership and management development programs for domestic and international audiences.

R. John Miner, P.E. John is President and owner of Collaboration Unlimited and Collaborative Learning, Inc. since 1995 and has worked as a management consultant since 1987, providing services to clients in the electric, water, wastewater and communications utility industries. He lives and works out of Austin, Texas and Cedar, Michigan.

John consults with utilities throughout the United States in a wide range of areas related to business strategy, governance, performance management, organizational development, and technical operations. He is nationally known and respected for his subject area knowledge of utility enterprises and his skills as a consultant and facilitator. John is often called on to organize and lead governing board and executive management retreats as well as guide management and employee work teams and interventions aimed at resolving specific performance problems.

John works with governing boards on policy and strategy development, executive recruitment and executive evaluation. He has also conducted numerous organizational and management reviews to evaluate the effectiveness of and recommend changes to existing organizational structures, work processes and practices, and support facilities and equipment. John has delivered management and technical education programs for organizations throughout the U.S. and in six overseas locations.


Lodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations, please contact any of the following hotels directly and be sure to mention you’re with NEPPA (or the appropriate code/account number) to receive the negotiated rate:

Courtyard by Marriott Littleton $137/night + tax
102 Constitution Avenue
Littleton, MA 01460
(978) 440-5040 – If calling to make your reservation, be sure to mention either NEPPA or Northeast Public Power

Boxboro Regency Hotel & Conference Center – $89/night + tax
242 Adams Place
Boxboro, MA 01719
(978) 263-8701

The Westford Regency Inn & Conference Center
January 1 – March 31, 2022 – $99/night + tax
April 1 – October 31, 2022 – $119/night + tax
November 1 – December 31, 2022 – $99/night + tax
219 Littleton Road
Westford, MA 01886
(978) 692-8200

SpringHill Suites Devens Common Center – $129/night + tax
27 Andrews Parkway
Devens, MA 01434
(978) 772-3030
Click here to make your reservation online.

Hilton Garden Inn Devens – $129/night + tax
59 Andrews Parkway
Devens, MA 01434
(978) 772-0600
Click here to make your reservation online using the Group Code: BZL.


Please contact or call the office at (978) 540-2200.

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