NEPPA Public Utility Management Program (PUMP)

Session III:    October 26 – 30, 2020

Session IV:     May 11 – 13, 2021 – New Date

NEPPA is excited to continue its completely revamped Public Utility Management Program (PUMP) designed to develop and foster personal and professional growth for new, rising or established leaders in the electric utility industry.

In partnership with Collaborative Learning, Inc. the revitalized PUMP is a two-year certificate program offering PDHs (est. 72 contact hours), with two 3-Day, In-Person sessions per year (4 Total In-Person Sessions) held in the Spring and Fall.

In addition to the in-person sessions, four webinars will be held eacg year on Leadership and Operations & Management topics.  Participation in two of the four webinars is included in PUMP registration fees.

                  NOTE: Non-PUMP participants are encouraged to register for and attend the one-day Operations & Management sessions, as well as webinars.

Who Should Attend

To help position public power to address the growing number of retirements and position changes in the industry, PUMP is designed for current and rising utility managers, business managers, customer service leaders, commissioners and board members.

The Program is designed to address varying levels of experience and perspectives, from utilities of varying sizes and complexities.  Participants may have significant management experience and responsibilities, be individual contributors with oversight, or individuals expected to rise into management in the future.  

What makes PUMP different? 

Now in its 28th year, PUMP is the only program of its kind in New England. Participants have a unique opportunity to learn, grow and network with colleagues from around the region as they hone their skills and knowledge in a thorough, interactive professional development.
Partnering with Collaborative Learning, Inc., the new Program is a two-year certificate program consisting of four total in-person sessions and two to four webinars per year.  

In-Person Sessions & Agenda  

Below you will find a detailed list of topics covered during the in-person sessions.  Each in-person session uses the following format:
               Day 1 – 2: Leadership topics
               Day 3: Operations & Management topics


4 Webinars per year on different Leadership (2) and Operations & Management (2) topics. Participants select two “elective” webinars during the two year program.  


 Year One   

     Session I 
             Tuesday, April 9, 2019 – Thursday, April 11, 2019 (8:00 am – 4:00 pm each day)

     Session II 
             Tuesday, October 29, 2019 – Thursday, October 31, 2019 (8:00 am – 4:00 pm each day)


Year One Elective Webinars
Participation in at least two webinars each year is expected as part of the Program’s curriculum.  

     Webinar I
            April 26, 2019 – Practical Application of the National Electrical Safety Code (NESC)

     Webinar II
            June 27, 2019 – Being a Strategic Leader

     Webinar III
            September 26, 2019 – Integrating Distributed Energy Resources (DERs) on the Local Distribution System

      Webinar IV 
            December 19, 2019 – Managing Workforce Diversity

Year Two    

     Session III – Revised (dates and time) 
              October 27 – 30, 2020 (9:00 am – 12:00 pm each day) – Virtually
               November 17 & 18, 2020 (9:00 am – 12:00 pm each day) – Virtually

     Session IV
              May 11-13, 2021 (8:00 am – 4:00 pm each day) – Hybrid


Year Two Elective Webinars
Participation in at least two webinars each year is expected as part of the Program’s curriculum.  Dates are subject to change based on instructor availability.  

     Webinar I
            March 26, 2020 – Taking Care of Business:  The Economics of Your Distribution System

     Webinar II
            May 28, 2020 – Coaching & Being Coached

     Webinar III
            September 3, 2020 – Improving the Reliability of Your Distribution 

      Webinar IV
            November 5, 2020 – Professional Networking

*Dates or topics are subject to change. 

Year One

 Session I: April 9 – 11, 2019

  Awareness of Self

  • Self-awareness and reflections
  • Leadership Style (DiSC)
  • On-going self-development

Awareness of Community

  • Influencing organizational realities
  • Organization culture
  • Managing system influences
  • Influencing organizational realities
  • Building a learning organization


Electric Industry & System Overview

  • Regulation (including the FERC Uniform System of Accounting)
  • Utility industry segments
  • Strategic issues
    • Reliability
    • Cyber‐security
    • Physical security
    • DER
    • Blockchain
    • Etc.
  • Electric utility system elements
    • Generation
    • Transmission
    • Distribution
  • Electric utility system operations
  • Power supply and grid operations
  • Local T&D operations

 Session II: October 29 – 31, 2019


  • Personal values
  • Driving organization values
  • Organization Ethics
  • Valuing diversity
  • Ensuring a respectful work environment


  • Building relationships
    • Within the utility
    • With partners
    • With the public
  • Moving beyond differences
  • Effective communication

Public Power Organizational Culture

  • Public Power/municipal utility business model
  • Public Power workforce values
  • Safety culture
  • Service culture

Public Power Governance

  • Public Power community values
    • Community engagement
    • Transparency
  • Responsibilities and structures of governance
  • Principles of effective governance
  • Board‐management relationship and boundaries
  • Governance policy development and compliance


Year Two

 Session III: October 27 – 29, 2020


  • Sharing power—collaborative management
  • Team and group empowerment
  • Workforce and Succession Planning
  • A diverse and multi‐generational workforce
  • Developing people for the future
    • Training
    • Coaching and mentoring
    • Innovative approaches


  • Serving customers
  • Understanding stakeholders
  • Leading dialogues groups with key groups
  • Driving performance and accountability

 Project/Program Management

  • Principles of PM
  • Project Organization
    • Role in the organization
    • Project teams
    • Project charters
  • Project planning
    • Scheduling methods
    • Milestones
    • Resource allocation
    • Accountabilities
    • Evaluation
  • Project software tools (survey of types and applications)

Customer Relationships

  • Customer cost of service principles and applications
  • Rate/fee design principles and applications
  • Customer service rules and regulations


Session IV: May 11 – 13, 2021


  • Setting a vision for the future
  • Fostering Innovation
  • Leading change for a strategic
  • Future

Going Home

  • Plans for using learning
  • On‐gong development and learning
  • Certification requirements
  • Program evaluation

Strategic and Financial Planning

  • Revisiting of strategic issues
  • Strategic plan elements
  • Strategic planning processes
  • Financial planning
    • Revenue forecasting
    • Capital budgeting
    • Operational budgeting
    • Borrowing

Delivering Value to Your Organization

  • Strategic plan implementation and progress monitoring
  • Identifying organizational opportunities for applying leadership knowledge and skills
  • Identifying and scoping potential certification projects
In order to customize and for students and instructors to prepare for the session(s), certain pre-work will be assigned and must be completed prior to the start of the Program.  Additional details and instructions will be sent once the participant’s registration has been processed.


Registration fees are on a per annum basis and will be billed annually.  Registration fees include breaks and lunch each day.  Registration fees DO NOT include overnight accommodations (please see “Lodging” below for booking information at nearby hotels with a negotiated rate). 

           Members: $2,875.00

           Non-Members: $4,625.00

 To register, please click the Register Now button below and complete your registration form online. 

NOTE:  Registration for the elective webinars will be handled separately.  Additional information will be distributed as it becomes available. 


Year Two Cancellations are accepted until Tuesday, March 17, 2020.  Substitutions may be made at any time prior to the start of Session I (or Session III in year two), however substitutions must be made in time to complete the pre-work associated with the session’s content.


This 2.5 day, in-person training will be held at:            

NEPPA Training Center
200 New Estate Road
Littleton, MA 01460


Elizabeth L. (Betsy) Aylin, PhD  Dr. Betsy Aylin is an experienced executive and organization consultant with deep expertise in organization effectiveness and leadership development through experience in a broad array of industries, including more than 20 years work with utilities.

Betsy has over 25 years domestic and international experience working with organizations on strategic and business planning, organization change, leadership and management development, and building human resource capabilities. She specializes in helping leaders set direction, build strong work teams, and drive results. Betsy provides coaching and consultation on such organizational issues as structure, culture change, succession planning, workforce planning, leadership and management development, and performance improvement. She has designed and facilitated corporate strategic and business planning processes and a range of leadership and management development programs for domestic and international audiences.

R. John Miner, P.E. John is President and owner of Collaboration Unlimited and Collaborative Learning, Inc. since 1995 and has worked as a management consultant since 1987, providing services to clients in the electric, water, wastewater and communications utility industries. He lives and works out of Austin, Texas and Cedar, Michigan.

John consults with utilities throughout the United States in a wide range of areas related to business strategy, governance, performance management, organizational development, and technical operations. He is nationally known and respected for his subject area knowledge of utility enterprises and his skills as a consultant and facilitator. John is often called on to organize and lead governing board and executive management retreats as well as guide management and employee work teams and interventions aimed at resolving specific performance problems.

John works with governing boards on policy and strategy development, executive recruitment and executive evaluation. He has also conducted numerous organizational and management reviews to evaluate the effectiveness of and recommend changes to existing organizational structures, work processes and practices, and support facilities and equipment. John has delivered management and technical education programs for organizations throughout the U.S. and in six overseas locations.


Lodging is not included in your registration fees and must be arranged directly with the hotel. If you need overnight accommodations, please contact any of the following hotels directly and be sure to mention you’re with NEPPA (or the appropriate code/account number) to receive the negotiated rate:

Courtyard by Marriott Littleton  King: $155/night + tax; Queen/Queen: $165/night + tax
102 Constitution Avenue
Littleton, MA 01460
(978) 440-5040 – If calling to make your reservation, be sure to mention either NEPPA or Northeast Public Power
Click here to make your reservation online using the Corporate Rate: BZL *** Due to COVID, please call the hotel directly.

Boxboro Regency Hotel & Conference Center – $99/night + tax
242 Adams Place
Boxboro, MA 01719
(978) 263-8701

The Westford Regency Inn & Conference Center – $109/night + tax (with breakfast)
219 Littleton Road
Westford, MA 01886
(978) 692-8200
Click here to make your reservation online using the Rate Access Code: NEPPA.

SpringHill Suites Devens Common Center – $129/night + tax
27 Andrews Parkway
Devens, MA 01434
(978) 772-3030
Click here to make your reservation online.

Hilton Garden Inn Devens – $129/night + tax
59 Andrews Parkway
Devens, MA 01434
(978) 772-0600
Click here to make your reservation online using the Group Code: BZL.   


Please contact or call the office at (978) 540-2200.

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