No conference this year? No problem! Join NEPPA's Customer Service Subcommittee for a virtual roundtable covering hot topics in the Public Power industry. Members will meet in small groups to share insights into best practices, discuss current programs and help provide tools for the future!Who Should Attend?This course is suitable for anyone new or established […]
NEPPA is pleased to partner with Pryor Learning Solutions, Inc. to revitalize the Customer Service Leadership Program: Delivering Exceptional Customer Service being held Tuesday, March 22, 2022 at NEPPA’s Training Center (Littleton, MA). Every person in an organization has the ability to make a positive impact on customer relations. This Program will help train yourself, […]
NEPPA’s 2022 Customer Service, Credit & Collections Conference will be held September 19 -20, 2022 at The Doubletree by Hilton Manchester Downtown (700 Elm Street, Manchester, NH 03101) . Join your professional colleagues for 2 day of educational sessions, roundtables, networking, sponsor exhibits, and more!
Join NEPPA's Customer Service Subcommittee for a virtual roundtable covering hot topics in the Public Power industry. Members will meet in small groups to share insights into best practices, discuss current programs and help provide tools for the future!Who Should Attend?This course is suitable for anyone new or established in Public Power that works with […]
NEPPA’s 2023 Energy Connect Conference (formerly Customer Service, Credit & Collections Conference) will be held October 24 – 26, 2023 at The Wylie Inn and Conference Center (295 Hale Street, Beverly, MA 01915). Join your professional colleagues for 2 day of educational sessions, roundtables, networking, sponsor exhibits, and more!For More information click here
2024 Customer Service Training January 25, 2024 (8:00 am - 2:30 pm) | NEPPA Training Center NEPPA will be having a training on Understanding the Inner Workings of Electric Distribution and Operations for a Customer Service Representative & Using Verbal De-Escalation Techniques - Dealing with Customer and Public Interactions, Thursday, January 25, 2024 hosted by […]
Customer Service 101: Basics of Electric Operations & Customer De-Escalation(1-Day Course) Thursday, January 16, 20258:00 AM - 2:30 PM NEPPA Training Center - 200 New Estate Road, Littleton MA 01460 NEPPA is pleased to offer this training on understanding the inner workings of electric distribution and operations for customer service representatives.This course also includes training […]