New Hampshire Electric Cooperative
April 5, 2024
579 Tenney Mountain Highway, Plymouth, New Hampshire
Job Type



The Process Improvement and Training Leader will be a key contributor in assuring the success of NHEC’s strategic goals. The Process Improvement and Training Leader will be responsible for promoting business process improvements and cultivating New Hampshire Electric Cooperative as a learning organization. They will need to operate beyond departmental borders to ensure that NHEC’s work environment helps employees develop their skills and foster career advancement, and to foster a collaborative work environment based on modern best practices using the tools available to NHEC.


Business Process Improvement To deliver process innovation and continuous improvement across the organization and foster a culture of sustainable change, this role will be responsible for:

  • Providing leadership in the implementation of new business process improvements.
  • Modeling a culture of engagement, belonging, and empowerment at all levels of the organization by being a leader who recognizes and supports strong positive behaviors and coaches others.
  • Working with the “Lean Team”, managers, and subject matter experts in identifying activities and events including facilitated Lean processes and training and ensuring proper resourcing for these events. Ensure pre-event training, preparation, development and implementation of communication plans, post-event follow-up, and tracking and auditing results.
  •  Ensuring business process improvement activities are linked to the strategic plan and business objectives and assume the role of consultant, facilitator, participant, and/or lead on  business process improvement events.
  • Teaching Lean tools and the use of other NHEC approved tools to improve daily process improvements throughout all levels of the organization.
  • Fostering a culture of continuous improvement in a changing environment and assure buy-in and ownership at all levels of the organization.
  • Maintaining an overall tracking program for impact and cultural improvements.

Training – In order to improve the productivity of the organization’s employees, this position will assess company-wide technical skills needs to drive business process training initiatives and identify and arrange suitable training solutions for employees by:

  •   Conducting organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed.
  •   Interacting with all levels of management to determine the specific requirements of each job description.
  • Developing and mapping out annual training plans for the organization.
  •  Developing and maintaining an organization plan for the business process professional development of all staff.
  •  Designing, implementing, and delivering training programs at all levels of the organization. This may require conducting or coordinating seminars, workshops and individual training sessions as well as preparing and/or acquiring education materials. Gather feedback after each training session and address issues that arise.
  •  Tracking and monitoring employee attendance and progress and maintaining updated curriculum database and training records.
  •   Assessing instructional effectiveness and determining the impact of training on employee’s development.
  •   Conducting train-the-trainer sessions to develop internal subject matter experts.


  • Manage budget for Lean and technology training initiatives.
  • Participates in special projects and may be required to perform other duties as assigned.


Education and Experience:

  •  Bachelor’s degree in relevant field preferred or 5+ years’ experience will be considered in lieu of a degree.
  •  Minimum of five to seven years of experience in any combination of continuous improvement and technology training program management

Abilities and Skills:

  • Excellent verbal and written communication skills, strong presentation skills and the ability to interact professionally with a diverse group of management, employees, and subject matter            experts.
  • Adept with a variety of training platforms and methods.
  • Curious about new technology tools and eager to work with stakeholders to improve business processes within the organization using them.
  • Project management experience or similar experience leading, planning, executing, managing time, budgeting, maintaining and documenting plans.
  • Excellent facilitator skills.

Job Knowledge:

  •  Knowledge of various training methods and an understanding of various learning styles.
  • Excellent skills with the Microsoft 365 stack of Office products, with an emphasis on how to use those tools in a work setting.
  • Knowledge of Lean tools such as Value Stream Mapping, Root Cause Analysis, Kaizen, 5S, Standard Work, Visual Management, SQDC boards, MDI, etc. is preferred.


  • Assistance with restoration efforts is required of all employees. It may be required during regular business hours that employees will be assigned functions to support restoration and for some employees that may be different from their normal duties. In addition, such assistance may require working nights, weekends and holidays which may involve considerable extra hours. To meet these working conditions, all employees are required to provide a personal phone number where they may be reached after hours. This number will only be used for internal purposes
  • This position is eligible for a hybrid work environment dependent upon management approval and workload requirements.



Review of applications will begin on April 15, 2024, and will continue until the position has been filled, or otherwise closed.  Please be prepared to provide a resume and cover letter to complete your application.  Any application not containing a resume and cover letter will be considered incomplete.


NHEC views compensation in a holistic and transparent manner. We are committed to providing our employees with work-life balance, generous time off, comprehensive health and retirement benefits, and additional programs that enhance our employees and members lives. The salary targeted for this position is at $100,000 - 113,000.


Headquartered in Plymouth, New Hampshire, NHEC is the largest member-owned electric cooperative in New England, providing electric utility service to consumers and businesses in 115 communities throughout New Hampshire. There are 220+ employees serving our members, which is at the heart of everything we do and every decision we make, and our mission is to provide our members access to affordable, reliable electric service options that support and simplify their lives. The electric utility industry is currently undergoing enormous change as consumers look for new ways to manage energy costs through renewable energy, distributed energy resources such as solar arrays and battery storage, energy efficiency, electric vehicles, and energy-related apps on smart devices.

There is much to be proud of in our existing organization, and a genuine enthusiasm for what the future holds. It is an environment in which individual leadership and initiative are highly valued and encouraged, and success is viewed as a shared accomplishment to be celebrated by all. Ensuring our members have the energy they need, the information they want, and a partner they can trust is what makes us different. We invite you to learn more about the impact you can have by exploring our website at

Status: Exempt

Job Classification: Individual Contributor


Location : HQ

Drop files here browse files ...

Related Jobs

Electrical Engineer   49 Forest Ave, Hudson, Massachusetts
June 11, 2024
Senior Engineer   579 Tenney Mountain Highway, Plymouth, New Hampshire
June 10, 2024
Auto Mechanic I, II and III   579 Tenney Mountain Highway, Plymouth, New Hampshire
June 10, 2024
Skip to content
Are you sure you want to delete this file?